We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Central Service Bureau, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Central Service Bureau, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Central Service Bureau, Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/24/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just checked my credit report and find a negative report from Central. service Bureau Re: a bill from ********* ******* ******* The bill for $326 was disputed with *** and has been paid in full. The negative report should be removed from my credit report 

      Business Response

      Date: 03/09/2023

      *** claims this bill has not been paid.  He made a payment in June 2019 to *** on a different bill.  As of 3/30/2023 the credit bureaus are no longer reporting medical debts under $500 so this complaint will cease to exist.   

      Customer Answer

      Date: 03/13/2023

      Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have been over and over this issue with ***. I paid the bill in full in 2019. They claim the $326 was applied to another bill.  I had NO other bill with *** at that time.  The mistake is with their billing dept in Cary NC. I have the canceled check proving payment. They cannot tell me where the $326 was applied.  The bill is paid   Regards,  **** ********

    • Initial Complaint

      Date:08/12/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a colonoscopy on 10/12/2018 I have been told I owe ********* hospital 2455.72 when I had insurance and this was done I had **** ***** and the hospital was covered under my insurance they were payed by blue cross and that should be all I owe now they have it on my credit report I have disputed it due to it being paid by insurance I would like this settled

      Business Response

      Date: 09/01/2022

      Healthcare provider advises insurance was billed and paid their portion.  This balance is her deductible per the insurance company. 

      Customer Answer

      Date: 09/01/2022

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I was told that the procedure would be covered by insurance and they would accept that payment in full. I was a nurse at Carthage area hospital and the doctor said they accept my insurance as full payment. So I don’t know why it has changed  Regards,  ***** ****  Network and 

      Business Response

      Date: 09/21/2022

      Business relayed to BBB: Nothing has changed with her insurance for the procedure.  In 2019 there was a payment arrangement.  She asked for proof of her bill.  Her bill was paid in full by insurance but her deductible needed to be paid.  The patient is responsible for their deductible.  Her issue should be with her insurance company. 

    • Initial Complaint

      Date:06/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is supposedly an outstanding balance of $86 for ********* ******* ****** from February 2018 it just hit my credit report April of this year (2022) and I have not received a single letter from the collection agency. I called ********* and they did not find any outstanding bills. I make a lot of money and would have no problem paying an $86 bill however I was unaware of any bill and apparently so is the business claiming I owe the money. In 2018 I had the best health insurance money goodbye with **** ***** and **** ******. The would have 100% paid the bill. I tried to find a website from the credit collection agency and they don’t appear to have one. At minimum it’s not advertised. I think that it is simply nuts that this old of a bill just hit my credit report. I only found out about this because ***** canceled my credit card because of my derogatory credit. This has caused damage to me because I use my ***** card daily, and pay it off as I go.

      Business Response

      Date: 06/27/2022

      Three accounts have been closed and returned to the original creditors.  We will be reporting a DELETE to the credit bureaus on these three.  We are not allowed to give detailed information if it's going to be public knowledge on the BBB website.  Thank you!

    Central Service Bureau, Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.