Business ProfileforGranite Works LLC

March 28, 2022 we went to the Granite Works warehouse to select materials for the surfaces in our kitchen. Their policy stated that we needed to give them all the money up front, but we would lock the price in. They made us sign paperwork acknowledging that granite is a natural material which has variable appearances. They would later use the vague wording to try and justify their shoddy workmanship. Granite Works kept trying to add fees into our quote into nebulous categories, even though paying them upfront should have locked our pricing in. They do not give itemized pricing for each individual line item, only totals and tax. During installation, GW drove the truck into a ditch, chipping our slab, which they refused to replace. They forgot the backsplash we ordered and paid for - the techs on site stated that they hadn't cut the backsplash, and that there was nothing in the warehouse. We decided to cancel the backsplash. We emailed requesting they remove the backsplash from our quote, and did not get an answer. We called and were told they had already cut that slab and they couldn't give us a refund. So someone was lying to us. Our builders said it was the worst seam job they have ever seen, and even GW's senior technician admitted that our slabs had been cut and dyed wrong; they lied to us about costs, replacement policies and scheduling, actively ignored both us and our builders for weeks on end, and never fully fixed the problems they caused, or replaced the pieces they assured us they would. At every step of the way, they hid behind their "natural materials" defense, which does not even begin to describe what happened here. Because it was dyed properly they smeared dye on the edges which the slab did not absorb. In the last few months, the toxic dye has been rubbing off onto the hands of my pregnant wife. We have edited this down to meet the character limit for this submission, but can provide more dates, details, and problems with GW, if asked.