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Business Profile

Online Shopping

BetterThanPants.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a shirt from this company and it arrived and it was not the shirt that I wanted and I sent it back to them as per their return/exchange policy. According to the post office it was received at their warehouse several days ago. I have tried to contact them about this and I have not received any responses. I have called them five times sent numerous emails and even spoke to an online chat. No responses. They now have my money, and the shirt that I returned.

    Customer Answer

    Date: 03/08/2024

    Received a call from the consumer stating that the business has resolved the complaint.

  • Initial Complaint

    Date:01/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order 4 shirts on Jan 15, 2024 and I did not receive an email, confirmation, tracking info, order number, and yet they have charged my bank account. I have made many attempts to reach out, live chat.. Phone, email- no response. At this point I would just like to dispute the charge because I’m afraid this is a fraudulent company.

    Business Response

    Date: 01/22/2024

    Hi, This order was received, processed, and shipped. It looks like the tracking below shows it was delivered. https://*****.****.com. The address we have on file is: ***** *********  **** ****** rd ******, Michigan, *****. Thank you

  • Initial Complaint

    Date:09/26/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a t-shirt through the TeePop website on 9/13/22 Order # *********  Cost : $14.99 + $5.99 shipping Total: $20.98 I have made several attempts to contact the company with no response. A tracking number was not sent as was promised. I would like the transaction to be processed ASAP. Thank you.

    Business Response

    Date: 09/29/2022

    We apologize for the delay. The USPS tracking number is **********************. Thank you

  • Initial Complaint

    Date:09/23/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order #******** on Sept 1st with TeePop. I have since made several inquiries and phone calls regarding the status of my order only to get an auto reply saying the order is being reviewed by the staff or a voicemail saying no one is available at this time. Im concerned that my money has been taken and nothing else is being done to actually process this order. It seems that only after filing a complaint with BBB has anyone gotten any service.

    Business Response

    Date: 09/29/2022

    We apologize for the delay. The order was shipped last week **********************. Thank you

  • Initial Complaint

    Date:09/02/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a large t-shirt from Better Than Pants Order #********* on August 20, 2022. I only received the confirmation email stating they received the order but they did charge my credit card. After numerous attempts to email the company, and call their customer service line (which no one ever answers), I have received nothing and have heard nothing.

    Business Response

    Date: 10/04/2022

    Hi, This is order was delivered. https://tools.****.com/go. We apologize for the delay.

  • Initial Complaint

    Date:08/27/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on their Tee Pop site on 8/14/22 under order #********** My ****** payment was processed on 8/16/22. The website states that "orders are shipped within 1-3 business days." It also states that "once shipped it will take 2-5 business days to be delivered." and that a "tracking numbers are provided at time of shipment" After several days of no email with a tracking number I emailed them on 8/22/22 asking for an update. I immediately received an auto generated email stating, "Your request (#*****) has been received and is being reviewed by our support staff." Never heard anything so I tried to call on 8/24/22 but kept getting an answering machine. After several tries I finally left a message. Still nothing so I sent another follow up email on 8/25/22. It was at this time that I started to look into reviews of the company and came across the info on the BBB site. After reading all the other complaints about the same situation I decided to submit a complaint with you because it seems like the only way to get any kind of response from the company. Thanks for your time in assisting with my order.

    Business Response

    Date: 08/30/2022

    Hi,

    We do apologize for the delay. The USPS tracking number is ********************** 

    Thank you

    Customer Answer

    Date: 09/02/2022

    Better Business Bureau:
    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
    Regards,
    **** *********




  • Initial Complaint

    Date:07/13/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a XL Tall shirt form TeePop Order #********* On June 27, 2022. I only received the confirmation email stating they received the order and they did charge my credit card. After numerous attempts to email the company, leaving voice messages and filling out the company's online form (10 attempts total), I have heard nothing.

    Business Response

    Date: 07/17/2022

    We apologize for the delay. The USPS tracking number is **********************Thank you

    Customer Answer

    Date: 07/18/2022

    Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards* ******* ********

  • Initial Complaint

    Date:07/07/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with TeePop (betterthanpants.com) and haven't received my item, or any kind of update regarding it. I was charged immediately.

    Business Response

    Date: 07/27/2022

    Unfortunately this order was canceled and refunded as we are out of stock. Thank you

  • Initial Complaint

    Date:07/06/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my shirt on 6-20-22 so I would have it for the 4th of July... That never happened, they took my money and now it's been over 2 weeks of waiting.. I have left multiple messages and they don't even have the decency to call back.. FINISH THE JOB YOU HAVE BEEN PAID FOR AND SEND ME MY SHIRT!!!

    Business Response

    Date: 07/08/2022

    We apologize for the delay. The USPS tracking number is **********************

     

    Thank you

  • Initial Complaint

    Date:06/19/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on June 8, 2022. I attempted to contact them by phone and of course, there was no one to answer the phone and left a voicemail. I emailed them with no response. My complaint is the same as most of the other ones with the verbiage they used when contacting about the order. I want a status of my order as to then it will be processed and delivered. This is a gift for a very special person. What do they do, wait until a complaint is filed with you to get your item? This is totally ridiculous. I have stated I will cancel the order. Please advise if I can do this and place another order with someone else. Thanking you in advance.

    Business Response

    Date: 06/21/2022

    We apologize for the delay. The USPS tracking number is **********************

     

    Thank you

    Customer Answer

    Date: 06/22/2022

    Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ***** ********

BetterThanPants.com is NOT a BBB Accredited Business.

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