Business ProfileforJoe's Italian Food Market

I am a patron of this business since it's humble opening more than 20 years ago. I and my family have spent, no doubt, tens of thousand of dollars in the store over the long term. However, the children of the original owners are cold people unlike their dad--a most personable & respectable entrepreneur. ******** is the only decent owner left in the legacy of this store, and to him I apologize for this complaint because he is masterful & charming in customer relations. I have spend hundreds more dollars more upon speaking to him in his enthusiastic service and his excellent purchase recommendations. (Thank you for your service ********; I apologize for this complaint.)On 12/5/2022, i purchased a bunch of cold cuts: ****************************** of swiss, lb of house turkey. When I got home & made a sandwich, I realized I didn't have the Swiss and figured the gentleman at **************** forgot to cut it. I thought about going back to get it cut for my sandwiches, but never did. Days later, I found the12/5 receipt in my pocket book, & upon reviewing it, realized that I had been charged for the Swiss, though I did not get it.. I thought I would go back, but time passed & I forgot. On 12/23, or 22, I went to ***'s and spoke to one of the young, female owners and explained the problem--that I was charged for the Swiss ($9.35), but didn't get it. I asked her to view the video footage to confirm what I was saying so I could receive a refund, and she refused to do it.I know they use video to confirm anything patrons say because the don't believe any of their patrons (who spontaneously drop inordinate amounts of money in their store, but who are consistently treated like the enemy). She was too busy filling orders from these same patrons to make it worth her while. So I asked if she would give me a credit for the dollar amount since she was too busy to check video. At that point, she became very offended and said that the Swiss could have been dropped somewhere along the way (ridiculous!). To me this signals that she would not accept a loss of $9.32, but that I had to.I would simply like to be refunded the purchase price for an item i did not receive on 12/5 for $9.32. it was a great ********************** of service not to have been given the item for which I was charged, and to be treated so off-handedly after decades of loyal patronage is, of course, a sad and insulting and a matter of a deeper & different kind.I am saddened by the fairly consistent hostile, illogical, and cold treatment of the current owners of this store with the exception of ********, who is cordial and supporting to patrons, and would like to be compensated for the charge of an item that I did not receive.Thank you for your help in this.