Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought used 2017 Jeep Renegade w/double moon/sky roof. *****, the sales person told us everything was working perfect. That they only sold certified cars. We were in the dealership for six hours and kept being told the car was being detailed. ***** took my son and I for a ride up and down a side road where the speed limit was I think 30 miles per hour. It drove great but we asked about the double sun/Moon roof salesman assured us it was perfect and in "tip top shape". 6 hours later we took the car home in the dark and the next morning my son took my car to work. First he saw a *****************-shaped crack at bottom of passenger side of window, but that was just the start of the problems, riding home on the parkway you can hear very loud swishing noises and blowing noises and it was so loud and extremely annoying. Then we pushed the button to open the roof up and it was broken. We took the car back to Honda, they said they will call us, never did, We called every day from Dec. 18th until December 29th when they gave the car back to us. In-between, we would get an answer and be put on hold or, they'll call back, they did once or twice. On the 29th we came to take our car home and told they will not fix it, that we should have taken out extra waranty, if we don't pick up the car, they will get us on abandament and it will ruin my credit since we ******** it/ They said they will not take the car back when we said we didn't want it. Not only did ***** the saleperson lie to us about the moonroof working, he said he checked it out himself. We found out we needed a key to work it, which was not included with the car, we bought one on Amazon which came the next day. We want to car fixed, we should not be responsible at all, we had the car one day.

  Business Response

  Date: 01/10/2024

  When the dealership sold this vehicle on 12/17/2023, everything was working properly.  After the customer took delivery, they contacted us and told us the sunroof was not working correctly. The Dealership has spoken with the consumer and she is coming in on February 5,2024, so the service department can further diagnose the problem. The consumer will be provided with a loaner vehicle while her vehicle is at the dealership. 

  Customer Answer

  Date: 02/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 
  As far as my never ending problems with this car, I did bring it to them and they had called me and  said they were going to look at it again, this was on Friday, Feb. 9th.  I didn't hear from them until today, Weds. Feb. 14th telling me to come and get my car that they can't fix it.  They said they spoke to a head person at Dodge who is also owned by Jeep and was told they can't fix it, my car was not made this way, it was made to be able to take glass top off and have as like a convertable but there were some cars made this way where you use it as a tee-top or a convert. and it is known to make those loud blowing, whistle noises and there is nothing that can be done to fix it, or to fix the top, I have to keep it like it is.  I said I was mislead and lied to when I bought it, I was told my car was never owned by anyone, it was a lease and at the end of the lease, Honda got it to sell as a used car. I was told before I bought the car that the tops were checked out, everything worked fine and it was in "tip top" condition.  That could not have been true because the next morning, I went out to look at the tops, could not open it because it needed a key which I found out the hard way and son found the key on Amazon which we ordered and was over-nighted to us the next morning.  I told the person I was talking to, I think his name was ****, that I either wanted to return the car in which he said I cannot do, then I said I want five thousand dollars back then for selling me a car with so many things wrong with the top and none of it to my knowledge and ************** to ****, the manager who said I get no money back either.  The most they will do for me is to fix the crack in the windshield that came with the car which I didn't notice until I got home because it was dark outside when we got there but under the light at home.  They said they have to look at all the paper work to make sure I am *********** even  have that fixed which I really don't care that much, it is the tops and the blowing whistle sound while you drive which drives you crazy.  Anyway, tomorrow I am going to pick up my car, I am very very sad, I've never had anything ever done like this to me before, working with such dishonest people at a Honda dealer or anyplace. 
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we were to buy a new honda CRV from New Babylon Honda, West babylon **, waited over a month for the vehicle, put $500.00 down Dealership found out we were going to finance it ourselves, told ** we had to close the deal by may 31st 2023 otherwise they would sell the car to someone else, probably for a higher price, we took our money back, but I believe we were scammed by this dealership and want it on record, ive been a customer of this dealership for 30 years but the new owners are not trustworthy

  Business Response

  Date: 06/09/2023

  The New Babylon Honda (the "Dealership") has received *********************** (the "Consumer") statements as filed with the Better Business Bureau.
  
  By the Consumers own admission, the Consumer waited (approximately) a month for a specific vehicle with specific trim levels prior to its delivery. After the Dealership incurred all costs to locate, transport and stock the specifically requested vehicle into its inventory, the Consumer was notified of its availability. The Consumer met with the Dealership to purchase the vehicle but after a short discussion about financial arrangements, they indicated they were not prepared to purchase the vehicle. The Consumer further indicated that they would not be seeking any financial arrangements till the next month. At this time the Dealership stated the vehicle will only be available to the Consumer till the end of the month. In which the Consumer requested a refund of the Deposit/Vehicle Location Fee. The refund has already been processed.
  
  Please correct any of the following statements if they are wrong. The Consumer is indicating that he requested the *********** services to find a vehicle.Then, after waiting for a months time was not prepared to purchase the vehicle. Further indicating that he would not even be seeking a Financing Arrangement to purchase of the vehicle until the next month. The Consumer could not ensure -or- guarantee, any present -or- future procurement of a Financing Arrangement (with terms suitable for Consumer -or- lower Interest Rate) in order to purchase the vehicle. *******, the Consumer denied the purchase the vehicle he ordered. The Dealership informed the Consumer that he would need to complete a transaction for the vehicle prior to the end of the month.
  
  The following information the Dealership did not supply the Consumer with (since there is no reason to supply this information). The vehicle would incur a months worth of inventory costs beginning on the 1st of the month. Once a vehicle incurs the cost of and is placed in the *********** inventory its sale to the first buyer is imperative. The Dealership has the right to curb inventory costs incurred by selling the same.
  
  The Consumer has stated I believe we were scammed, because they did not want to complete the transaction. Or more accurately, the Consumer is stating I believe we were scammed by this dealership . Owners are not trustworthy,because; they were not prepared to complete the purchasing of a vehicle (which they specifically ordered); and their demand for the Dealership to incur the inventory cost associated with the storage of the vehicle (for an undefined amount of time) without any guarantee to purchase, was declined.
  
  The Dealership has done nothing wrong. The Dealership fulfilled all of its obligations.
  
  Regards,
  **********************
  Legal Assistant/Corporate Paralegal
  to *********************** of
  Babylon Honda, The New

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled my vehicle for routine service, I was told that i needed a tire for the front drivers side tire, that there was a nail in it and that it could be repaired for *****. I explained that i do tires at another vendor and only wished to have the oil change, tire rotation and wheel alignment. When my service was complete, i was informed of the services and recommendations. Total ****** i went to my tire tire vendor and reported that i just had service and a tire rotation and there was a nail in the tire. The service tech informed me that there was no nail in any rear tire, he looked again and the tire was still located at the drivers side front. If there was a rotation performed that tire would have been rotated to passenger rear. I called the service center, spoke to the Manager ******************* and he said he would do some research and call me by Monday. My service was on February 21st i am still waiting for an explanation as why i paid for a tire rotation and the service was not provided.

  Business Response

  Date: 03/29/2023

  The New Babylon Honda (the "Dealership") has received ********* Joneswallaces (the "Consumer") complaint filed with the Better Business Bureau.
  
  The investigation conducted by the ******************* Director had found that the requested services had been provided prior to the presentation of any recommended services.
  
  The Dealership cannot express an opinion as to the Consumers assessment, analyzation and conclusions of and from the interactions of this matter.
  
  The Dealership will deny providing any irrelevant or incorrect identifying parts information to a customer. As an example, the Dealership will NOT make the following statement (or a statement consisting of like information): The Dealership has completed the requested services to your vehicle of an Oil Change, Tire Rotation and Wheel Alignment. We had found the tire THAT WAS LOCATED PRIOR TO THE **** ROTATION on Front Drivers Side has a puncture. We recommend replacing the tire however the puncture can be plugged which is only a temporary measure. (At no point in that statement is the customer informed of the current location of the punctured tire.). The location of a tire prior to moving the same tire is irrelevant. The Dealership will only provide the exact part needed to be repaired -or- replaced, including location of that part on the vehicle (for multiple like parts - tires, lights etc.).
  
  The Dealership has done nothing wrong. All service had been performed and the correct information had been provided to the Consumer for her future consideration.
  
  Regards,
  **********************
  Legal Assistant/Corporate Paralegal
  to *********************** of
  Babylon Honda, The New

  Customer Answer

  Date: 03/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved

   my tire has a nail

  and the tires were to be rotated. on Feb 21st

  the nail is still on drivers front,when it should have been moved to passengers rear.

  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 03/31/2023

  The New Babylon Honda (the "Dealership") has received ********* Joneswallaces (the "Consumer") rejection to its response.

  
  Attached please find a .pdf titled ***** Original Estimate. The attached document is the estimate for repairs or services requested by the Customer. The attached document does not include any information regarding a punctured tire or any request to repair the same.

  
  The Dealership performed all duties as listed on the attached documents including the Oil Change, Tire Rotation and Wheel Alignment. During the performance of these services a nail was observed in a tire. The technician noted this information,its current location and passed on all information to a Service Advisor. The Service Advisor informed the Consumer all requested services (as listed on the Original Estimate) had been performed and provided recommended services including the replacement or mending of the punctured tire. All recommended services had been declined.

  
  The Dealership has done nothing wrong. The Dealership provided all services and informed the Consumer of the puncture and its location. The Consumer did not have previous knowledge of the puncture or its location.
  

  Regards,
  **********************
  Legal Assistant/Corporate Paralegal
  to *********************** of
  Babylon Honda, The New

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called at 9am to purchase a 2020 Honda Insight. I spoke to ******* and explained that I was interested in buying the vehicle for my fleet. She told me her fleet manager was not in yet, but she would have him call me when he gets in. When I had heard from anyone by 2:30pm I called back and explained what was going on. I was told ******* was on a conference call and would call me when she got off. At 4pm when I still had not heard anything I called again. I was ready to buy. I spoke with a man who told me that he would not sell me the car for the advertised price it would be 2k more. I told him if you wont honor your advertised price then I will walk away from the deal. He told me So go ahead and walk. Extremely rude!!!I will also be filling a grievance with the attorney general and Honda corporate.

  Business Response

  Date: 02/21/2023

  The New Babylon Honda (the "Dealership") has received **** ***** (the "Consumer") complaint filed with the Better Business Bureau.
  
  By the Consumers own admission, the Consumer received the pricing information prior to taking any other actions to complete a transaction. The Consumer was not satisfied with the information provided and choose not to continue with a transaction.
  
  The Consumer had ignored information provided on the Dealerships website regarding vehicle prices including defined terms and disclosures. The Consumer should be advised that the Dealership is allowed to give corrective information on advertisements provided that information is provided immediately. Though the information provided on the Dealerships website was correct, the Consumer was provided with confirming information upon his correspondence with the Dealership.
  
  The Dealership has done nothing wrong. All information had been provided.
  
  Regards,
  **********************
  ***** ******************* ********* ** *********************** ** ******* ****** *** ***

• Initial Complaint

  Date:06/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 15, 2019 I leased a Honda Accord 2019 for the term of 36 months in the amount of $27,636.05. The buyout cost of this vehicle at the end of the lease is $14,537.60. The amount charged on the vehicle was $26,193.38. I called the finance department to correct the discrepancy but to no avail. I also made three in- person visits to Babylon Honda and no one was available to help me with this problem. My first payment is due on June 18, 2022 to ************ and I do not want to be in default.

  Business Response

  Date: 06/28/2022

  The Dealership has no records of any transactions with *******************. All documents (images) included in the complaint filed by ******************* are illegible. The dealership cannot ascertain the reason anyone would submit illegible images (documents) as proof of claim with the exception to make a false allegations more plausible. 

  Customer Answer

  Date: 07/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I filed a complaint with this office on June 13, 2022 in reference to a car lease buyout from The New Babylon Honda. The complaint # is ********. As of this date there has not been a resolution in this matter. My mother ( *************************** ) who has been given ***** of ******** has been handling all of the necessary transactions concerning this matter. You can refer to the filed complaint. She was told on Tuesday June 28, 2022 by a The New Babylon Honda employee to give them 48 hours to draw up cancellation paperwork on contracts that I wanted canceled. When she called in on Friday July 1, 2022 the dealership employee *********************** stated that it would not be necessary to sign any cancellation forms because everything that was requested was canceled and that a check would be forwarded to ************ for an amount a little over $10,000.00 after he finished his adjustments. As of today's date when I call into ************* automated system as well as speaking to a representative the amount owed is still posted at $26,193.38 instead of $16,000.00. My ***** of ******** also requested that all cancellations and the monetary amounts for each cancellation be put in writing so there is no discrepancy, deception or chance of any lawsuit arising from a verbal agreement on a written contract. And was told by ************************** a flat out No! I need to have all of these cancellation agreements in writing and there monetary amounts for each cancellation posted adjacent to said cancellation it refers to. 
  Sent from *********************** (**************)
  

  
  

  
  
  
  
  
   
  

  Business Response

  Date: 07/15/2022

  The Dealership has submitted all documents for the cancellation of the product purchased by ***********************. The refund process *** take up to ten weeks prior to the funds reflecting against a loan balance. This information was given to *********************** and his mother ***** Dry. The dealership cannot help if the time to process the cancellation was not given to ******************* by the customer *********************** or his mother ***** Dry. The dealership cannot control the amount of time needed to process the cancellation.

  
  The Dealership will no longer respond to ***** Hoils Better Business Bureau Complaint. ************ showed her intent by submitting ILLEGIBLE documents and making her original accusations in the FIRST PERSON (not on behalf of the customer). While ************ filed this ******************** Complaint, the Dealership was already corresponding DIRECTLY with the customer *********************** and his mother ***** Dry.*** ***** accusations are baseless, malicious and have no merit.
  

  **********************
  Legal Assistant/Corporate Paralegal
  to General Counsel of
  The New Babylon Honda

• Initial Complaint

  Date:06/13/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was harassed and intimidated by the dealership. I had a signed contract for the *** and paid a deposit of ****. After signing a contract, their manager removed the additional coverage he added to the price. We agreed on the price; the deal was finalized. I spent my whole Sunday at the dealership I signed the contract, DMV work was done, I received the car keys, number plates were transferred, and then at the end, the manager changed the papers and did not give me the complete copies of the contract that I signed. Salesperson ************************* arranged my contract and gave me the terms and conditions. The manager screwed up everything and took my copies of the final agreement.This dealership at Babylon is terrible. The manager misbehaved with me and raised his voice multiple times while I signed the contract. The first manager was ******* me to sign. I refused to sign the contract with the manager. Due to his bad behavior, I declined to purchase the car, and while I was leaving, their salesperson, *****, brought me back and had me sign the contract again. Once I signed the entire contract and made all the necessary deposits, the same nasty manager returned, took the papers from my hand, and refused to honor the agreement. He started to threaten me that he would not give me the car. I felt harassed and insulted once again I started to record him because he was loud and unreasonable. He refused to give me copies of the contract; I had to leave.At this dealership, I was harassed and yelled at by the manager. He tried to change the signed contract. He abused me and told me he would not give me the car. I spent the whole Sunday with my autistic children at the dealership, but after I signed the entire contract and promised to pay, the dealership manager took the paper from me and changed the things around. I received an incentive (additional insurance) on the documents because they raised the price. Once I signed the contract, the manager changed his mind.

  Customer Answer

  Date: 06/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************