Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 14, 2024 I purchased a car Toyota Corolla 2024. I paid for the full amount of the car with a bank check for *********. I was told by the finance manager that Toyota over charged me for the registration fee and a check would be mailed to me two weeks from the September 1th date for the amount of $80.50. The registration fee on the original invoice was ******. the actual registration was ******, which owes me a credit of *****. to date I have not received the check as promised. I called the business, Atlantice Toyota several times during the last four weeks. I also called again today (11/10/24) about my refund check. I was told there was no one available to help me. I was asked to once again leave my name and number, and someone would get back to me. To date no one has called, and I still have not received my check for *****.I simply would like the money that is owed to me *****.

  Business Response

  Date: 11/13/2024

  The Dealership apologizes but there appears to be a misunderstanding. The Buyer's Order the consumer attached is dated 8/26/2024 and the Vehicle Invoice is dated 09/14/2024. Attached please find the Final Buyer's Order that is dated 09/14/2024 wherein it shows the registration fee of $203.50. The consumer was not charged $285.00 for the registration fee. The Dealership has done nothing wrong and is not in a position to offer any type of settlement. Thank you. 

  Customer Answer

  Date: 11/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   I provided a bank check for 29 ****** from the invoice dated 8 /26/24.

  The amount includes ****** for the registration fee.

  That's what I paid.

  I am not sure why the invoice dated 9 14 2024 is showing a different amount.

  Please see copy of bank check which is inclusive of the over payment of the nys registration.

  I want my ***** refunded to me asap!

  ****** ******** *****
  
  
  
  
   
  

  Business Response

  Date: 11/15/2024

  The Dealership will be mailing the consumer a check in the sum of $80.50. Please note that it should be received towards the end of next week. Thank you. 

• Initial Complaint

  Date:08/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract to buy car 6/16/23. Delivery date set for "within two weeks".On that date contacted dealer for status - was told then and ***** more times thru 8/8/23 that the vehicle was on a truck, sometimes a train.Requested return of deposit - Sales Manager advised that the vehicle was always schedule for the end of August, and that the salesman had 'made a mistake'...actually many salesman and many mistakes (aka, lies ).Buyers beware of sales tactics at this dealership.

  Business Response

  Date: 08/09/2023

  The Consumer's refund was processed after the Consumer requested the same yesterday on 8/8.2023. The Dealership will not state an opinion to as to why the Consumer' filed this complaint with this information. 

   

  **********************
  Legal Assistant/Corporate Paralegal
  to the General Counsel of
  Atlantic Toyota

• Initial Complaint

  Date:02/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used the AtlanticToyotaNY.com website to find a car. Found a specific car (VIN #: *****************) with a website price and sticker (PDF) download price of $51,267. Clicked on ************* button on website for ** Price" discount price. Was not given E Price just contact info form. Filled out contact form and was contacted by *********, salesperson. She said the sale price for the car was actually $53,767 - $2,500 higher than the online price. I asked what the ** Price" discount was, and she said that was the price. This was a serious bait and switch with a falsely advertised price online and an ** Price" discount offer to lure people in. This is a seriously unfair trade practice.

  Business Response

  Date: 02/16/2023

  Atlantic Toyota (the "Dealership") has received ********************** (the "Consumer") complaint filed with the Better Business Bureau.
  
  The Consumer allegations are based on an incorrect understanding of Defined Terms and/or incorrectly using Defined Terms with specific meanings interchangeable.More specifically, the Defined Terms: ****., Advertised Price, Market Value,and Sales Price.
  
  **** is an acronym for Manufacturers Suggested Retail Price. The **** of a vehicle is the price placed on a product by the Manufacturer based on market information obtain prior to the production of the product. Advertised Price is the Price listed directly by the seller of the product and must be the price the product is sold (accounting for all disclosures within advertisement). Market Value is the value of a product at the time of sale. Sales Price is the price the vehicle is sold.
  
  Currently, new vehicle sales are based upon the current Market Value of the vehicle.This is due to the on-going new vehicle inventory shortage. This inventory shortage has increased the Market Value of new vehicle above and beyond their respective ****.
  
  Vehicle Manufacturers require the **** to be listed on dealerships websites and/or advertisements for new vehicles. The **** is clearly marked as the **** and is not an Advertised Price.
  
  By the Consumers own admission, the Dealership did not post an Advertised Price for the vehicle and required potential purchasers to contact the Dealership directly for the Sales Price (e-price).
  
  Since the Consumer misunderstood the different Defined Terms, the fact that the Sales Price of the vehicle was lower than its current Market Value had been overlooked. The Dealerships Sales Prices on new vehicles are is lower than those vehicles current Market Value.
  
  The Dealership has done nothing wrong.
  
  Regards,
  **********************
  Legal Assistant/Corporate Paralegal
  to *********************** of
  Atlantic Toyota

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Based on a review of the prior BBB responses from this dealership, I did not expect a ******************** seems like Atlantic Toyota just responds by saying the consumer is wrong every time, so they can keep their BBB rating which appears to be entirely based on getting a response and ignores the fact that there is never a resolution.  I guess they have figured out how to play the game.  Well, I filed a complaint with the ************************ as well.  I guess if the "dealership has done nothing wrong," the *** will agree with them. 

  **************************;

  
  

  
  
  
  
  
  
   
  

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 1st, I took my car in for a state inspection and tire rotation. I ended up waiting almost 30 min in my car with my son waiting for a valet attendant to tag my car and take my keys while several ******* vehicles (I believe 3) went in. When I got in to speak with **** she was on the phone and did not speak to me for another relatively long time while my 2 year old baby boy was crying. They were also in the middle of construction, which made me nervous to have my baby in the area, but we were already overheated and stressed, and carrying a lot of things from the car that I might need for my son. The man at the desk across from **** who I did not recognize at the time told me my baby boy crying sounded like a baby girl, and laughed in my face. I apologized/said sorry, but I was shocked and offended. Someone like that either has never had a baby, or if he does have a family I feel bad for his wife and kids. We waited 3 hours until *** spoke to us again. At first, I took my son to wash his hands in the showroom bathroom which was very tight and no changing table, and he slipped on the vanity and hit the corner of his L eye on the faucet, which left a nasty bruise. I was having an awful day. No one could help, no one had ice. We had a tough time waiting. The estimate from *** had been 1 hour. I texted her at 1 hour asking for an update and she never responded to the text. When she called me telling me about all the work that my relatively new car needed, I could barely hear her so I went to her office. She was eating. She said I needed a minor tune up which she googled and said the spark plugs would be changed and the engine flushed. She said I needed a wheel alignment "badly" and new filters all around. The cost was $707. I said this was way too much for me to pay and she said she would give me coupons, the final cost after her repeatedly saying she saved me money was $670. $30 was a lot of money to this girl.  After I reluctantly agreed to pay the money to get the ordeal over with, I called my husband and mom crying and went back to *** to ask if I could stop the work and avoid the ****. This was within 30 min. The only time Atlantic Toyota has ever done anything within 30 min, it was done. We cannot afford an extra $700. She said she would try and seemed apologetic but only saved me $30. She had no respect, and no care. She expected a thank you. On Aug 3rd, I called to beg the company to help us. I was extremely stressed on Aug 2nd. My son had been hurt, was exposed to a construction site, and we had been there for 4 hours. *** must have known I was vulnerable and she preyed on me. Her excuses for the cost included using toyota parts, which several aspects of what they did to my car involved no parts at all and she said the engine work would take them 5 min for something that they charge over 300$ for and 30 min total for everything. I first spoke to ********************* who has previously cared for my car. I did not know he was the same person who had insulted my son. He denied the comment and said he was speaking about his associate. I cannot tell you how much that infuriates me and how clearly I know that he was insulting my son. A baby. He transferred me to who he said was his manager - *******************. I told *** my story. *** said he would call me back the same day and they would take care of me and apologized over the phone. *** never called back. I called at **** h. 8/3 and spoke to a receptionist who said ******************* is not a supervisor and the supervisor is someone also with the name *** but a different last name . I am shocked and appalled. I told *** and *** and I will say it again that I believe in taking a new car to the dealership for the first several years. I have done so. They are making it impossible to handle. I always wait for hours but I will not allow verbal/financial abuse and lack of safety.

  Business Response

  Date: 08/04/2022

  Atlantic Toyota (the "Dealership") has received ******** ******* (the "Consumer") complaint filed with the Better Business Bureau.
  
  The Dealership cannot express its disappointment with the Consumer and her claims against the Dealerships personnel. All claims made by the Consumer against the Dealerships personnel are patently false.
  
  Submitted with this response is a .pdf titled RO *****, the Repair Order Invoice for the Customer. We have highlighted certain line items on RO *****. Each highlighted item indicates a discount to each individual job or service provided. The approximate total of discounts given to the Consumer is $105.00.The Dealership cannot express an opinion as to why the Consumer would indicate an incorrect discount amount.
  
  The Dealership has done nothing wrong. The Dealership has already shown its good faith to the Consumer and the Consumers response is to file this complaint with baseless accusations against the Dealerships personnel.
  
  Respectfully,
  **********************
  Legal Assistant/Corporate Paralegal
  to *********************** of
  Atlantic Toyota

  Customer Answer

  Date: 08/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   My apologies for being blunt but what? What is blatantly false about my experience? And ask Ada * the originally quoted cost with tax was $707, and the amount I paid was $627. I have received a quote from ******************* in ********** for $350. Please explain the gross excess in cost for service. If your reason is cost of parts and using Toyota parts ****** reasoning), please itemize. Once itemized, give me an hourly rate of labor. ***** estimated time to perform the work which was true was 30 minutes. 

   

  *****************************