ComplaintsforDiversified Recovery Bureau LLC

• Initial Complaint

  05/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Have a claim from this debt collector for a debt that is not mine - refusing to cease and desist. Violating FDCPA

  

  Business response

  06/03/2024

  Diversified Recovery Bureau, LLC is a third-party collection agency that has been contracted to collect on a debt created by the consumer. Additionally, all required notices were sent to the consumers email address provided by our client of ************************** on April 4, 2024. We can verify that the consumer opened and viewed that correspondence the same day at 2:04pm.Our office received the following email from the consumer, April 4, 2024. To Whom It May Concern, I dispute your claim and I am requesting validation from you pursuant to the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 (8) (FDCPA). • Provide breakdown of fees including how you calculated what you claim I owe. Provide a copy of my signature on a contract or document that holds me responsible for this alleged debt. Cease any credit bureau reporting until debt has been validated by me as required under the FCRA ??Send me proof that you are licensed to collect debt in my state. ??Send this information to my email address listed above and accept this letter-sent as my forma debt validation request, which I am allowed under the FDCPA. I will await your reply with the above requested proof. Sincerely. Shane M********Upon receipt of the consumer’s response, the requested documents were ordered from our client and upon receipt were sent to the consumer’s home mailing address. At no time has a representative from our office spoken to the consumer. The consumer’s account has been closed internally and forwarded back to our client. Should the complainant require additional assistance, please contact our office Monday – Friday 9am-5:30pm EST ###-###-####.

  Customer response

  06/08/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ***** *********

• Initial Complaint

  05/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  5/20/2024 I received a call from my grandmother that she received a call from phone number ###-###-#### which is registered to this company who I previously spoke to about this alleged collection. I asked them to stop contacting me via phone and send all communication in the mail. However, the fact that they without permission obtained her phone number which I can only assume was by a google search contacted her. I never provided her contact information or gave them permission to use her number as a means to get a hold of me, They violated my request and then stated that matter was "urgent" which alarmed my grandmother because she became worried something was extremely wrong. I am now forced to file this complaint because they are now calling me which I stated in the past not to. The so called supervisor I've spoken to both times needs to take a refresher course on his phone etiquette because being condescending and not willing to allow a person to speak is definitely not it.

  

  Business response

  05/23/2024

  Diversified Recovery Bureau, LLC is a third-party collection agency that has been contracted to collect on a debt created by the consumer. The company is permitted by both the consumer's contract and by state and federal regulation to attempt to locate and contact the consumer by way of a 3rd party. Additionally, all required notices were sent to the email address provided by our client of ******************.
  Our office received a call from the complainant 5/20/2024 @ 1:36pm, at the time of the call she spoke to a supervisor who explained to her the purpose of the call. She stated that she had been called by 3 collection agencies regarding the matter and she would not be handling the issue until she received something in the mail. The manager advised that the required notices had been sent to her via email and she again reiterated she wanted all correspondence via regular. The consumer’s address was verified, and she was advised the documents would be requested from our client and be forwarded to her upon receipt.
  The consumer’s account has been closed internally and forwarded back to our client. Should the complainant require additional assistance, please contact our office Monday – Friday 9am-5pm ###-###-####. 

  Customer response

  05/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Also , wanted to reiterate that no family member of mine should be contacted by this business either. 
  
  Regards,
  
  ****** ********
  
  
  
  
  

• Initial Complaint

  05/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have the **** *********** application on my phone to block nuisance calls, spam, solicitors and any other number not in my contacts - it is VERY effective. I will not tolerate this company calling me because of being misinformed. Being the second time I have been contacted by collections agencies over the past 6 months both times they did not have the correct information nor the right person. I have NEVER been, and NEVER will be, sent to collections. At the HUGE cost of being homeless on the street 2 different times over the last 3 years I paid on ALL of my debt NO MATTER WHAT. I got 2 calls from Diversified Recovery Bureau LLC on 05/07 at around 4:50 - 5:00PM that were automatically blocked and I'm glad. I have already contacted not only the IRS, but also my credit card companies recently to verify this FACT - I HAVE NOT BEEN SENT TO COLLECTIONS BY THEM FOR ANY OF MY ACCOUNTS AND I DON'T OWE MONEY TO ANYBODY ELSE. Does this company just randomly pick phone numbers out of a hat to call so they can harass innocent people?? Well here's a suggestion - MAKE SURE YOUR INFORMATION IS CORRECT FIRST BEFORE CALLING. DO YOUR RESEARCH. Please DO NOT contact me again as you have the wrong person. Thank you.

  

  Business response

  05/20/2024

  Diversified Recovery Bureau, LLC attempted to contact an individual at phone number ###-###-####.  The intended party was not named **** * (author of this inquiry).  As a result of this inquiry, the company has noted the phone number as incorrect for the intended party.  **** * shall received no further calls to phone number ###-###-####.

  Customer response

  05/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *********
  
  
  
  
  

• Initial Complaint

  05/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Business keeps calling my phone non stop, harassing even before Legal collection call hours in my state. They have also called my ex fiancés mother discussing my personal information with them. I will be doing research and lawyering up if this does not stop.

  

  Business response

  05/06/2024

  Diversified Recovery Bureau LLC is a third party collection agency.  The company had attempted to contact the consumer concerning a debt owed.  The company has not discussed any personal information of the consumer with any party.  The company is permitted by federal law to attempt to obtain location information for the consumer through third parties.  As a result of this inquiry, the company has ceased collection efforts, closed the account internally and returned the account to the current creditor so that they may continue collection efforts.  If the consumer wishes to discuss the debt, they may contact our office at ###-###-####.

• Initial Complaint

  04/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing this because this business now has contacted my relatives about this issue instead of getting a hold of me. They also use local numbers and leave messages stating to call a different number. They have also started that I was emailed information from them. I went back to look through all of my emails that I send and receive and haven't received anything from them at all. I go to their web-site to try to email them on the form on their page but that isn't working. The harassing phone calls need to stop.

  

  Business response

  04/09/2024

  Diversified Recovery Bureau LLC is a third-party collection agency that has been contracted to collect on a debt created by the consumer. The company is permitted by both the consumer's contract and by state and federal regulation to attempt to locate and contact the consumer by way of a 3rd party.  All required notices were sent to the email address provided by our client, *********************. We can verify that the afore mentioned notice was opened March 19,2024 @ 11:15am.

  
  The consumer contacted our office on April 1, 2024 @ 5:40pm from ###-###-####. At that time the company representative attempted to discuss with the consumer the purpose of the call. He claimed to have no knowledge of the matter and additionally claimed to have never received the correspondence provided by the company. He advised the representative that no further contact was to be made regarding the matter. In accordance with the consumers’ request, we have removed all contact information and no further attempts to reach the consumer were made. As a result of this complaint, we have closed the account internally and returned the account to our client. Should the complainant require any further information, please feel free to contact our office at ###-###-#### Monday – Friday.

• Initial Complaint

  02/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I've received many calls on my cell phone from a local number (though this company is several states away from me) with company name I didn't recognize. If they left voicemails there was no identifying information as to why they were calling, just to call a phone number. I then received an email, but being that I do not know this company I was hesitant to click any links. This company then proceeded to call my job. I am not allowed personal calls at work and informed the representative of this. He stated that my work number would be deleted from their records. I've been waiting to receive something in the mail from original creditor verifying that they did in fact sell my account to this company, but have yet to receive anything. Today while at work I received a call on my cell but since I was working I let it go to voicemail. They then called my job. What happen to removing that phone number from the file? This is hereby notice to cease and desist contacting me or my job. Until I have written verification from original creditor that this company is who is now handling my account, I will not be speaking with anyone.

  

  Business response

  03/01/2024

  Diversified Recovery Bureau, LLC is a third-party collection agency that has been contracted to collect on a debt created by the consumer. A company representative spoke to the consumer on January 11, 2024, at 9:44am. At that time the consumer was made aware of the purpose of the call and acknowledged the outstanding debt. The consumer stated that she has never received correspondence from our company regarding her outstanding balance. Upon receipt of the consumers account, the company provided all required notices to the email address provided of  **********************. During the time of the call, the representative verified that the email address provided of ********************** was indeed correct as well as removed all phone numbers other than that of the consumers home, which she verified as ###-###-####. Additionally, we were able to confirm that the consumer accessed the afore mentioned email on December 22, 2023, at 4:29am.The consumer requested an additional email be provided and the company honored that request on January 11, 2024, at 10:28am. That communication was accessed at 10:52am and 5:31pm on 1/11/24 as well as 3:42pm 2/16/2024. All original documents have been requested from our client and will be forwarded to the address listed on the complaint upon receipt.Per the consumer’s request, all phone numbers have been removed and our company will make no further attempts to contact the consumer.. As a result of this complaint the company has ceased efforts to contact the consumer, closed the account internally and returned the account to our client. Should the complainant need any further assistance, please contact our office Monday – Friday at ###-###-####.

  Customer response

  03/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as they abide by the no-contact.

  Regards,
  ******** ******
  
  
  
  

  
  

• Initial Complaint

  01/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company calls me 3-7 times per week. Leaves voicemails looking for someone who is not me. Definitely a scam. Same method as all these other complaints. Bunch of scumbags looking for elderly or naive people to scam out of their money.

  

  Business response

  02/01/2024

   After much review, we have established that the complainant was not the intended recipient of our company’s calls. We apologize for any inconvenience this may have caused. We have removed the phone number listed in this complaint and will make no further attempts at contact. Should the complainant need any further assistance, please contact our office Monday – Friday at ###-###-####.

• Initial Complaint

  01/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The company violated FDCPA by discussing a alleged debt with my elderly mother. There is no legal basis for calling her or “searching” for me The company also called my number but did not identify themselves The company has failed to validate or verify the alleged debt. I have no idea what the business matter is about since they failed to validate the debt in the time allowed under 1006.34 The company is not to discuss the alleged debt with third parties and is to cease and desist all communication with me. They are not communicate with me by any method nor direct third parties to do so. Attempting to collect an alleged debt from me is moot since there is a nearly $700,000 lien on my name feel free to check with the county of record. Additionally my only income is SSD. Thank you

  

  Business response

  02/01/2024

  
  Diversified Recovery Bureau LLC is a third-party collection agency that has been contracted to collect on a debt created by the consumer. The company is permitted by both the consumer's contract and by state and federal regulation to attempt to locate and contact the consumer by way of a 3rd party.  All required notices were sent to the at the email address provided by our client of ********************.
  As a result of this complaint, we have closed the account internally and returned the account to our client. Additionally, we have ordered copies of all the original account documents and will forward those to the consumer’s address provided in this complaint upon receipt. Should the complainant require any further information, please feel free to contact our office at ###-###-#### Monday – Friday. 

  Customer response

  02/01/2024

  Better Business Bureau:
  This company bold face lied. The first lie they told is they needed to locate me. That is completely false because they have my phone number and I have a recording of them calling my home phone number. Secondly there are not allowed by law to discuss in alleged debt with family members. This is an FDCPA violation. It was especially wrong because they knew exactly what my address and phone number was as evidenced by the fact that they actually called it. The third lie is that they sent anything to my email address. There is nothing in my email inbox from them including the spam filter. Nothing was ever sent.Diversified  Recovery Bureau or any affiliates of this company is not to contact me for any reason by any method nor they to contact my associates. They are not to contact me regarding this matter or any future matters or any other alleged debt matters. Diversified is to cease and desist all communication with me. If there is any further communication I will file a CFPB complaint. 

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  
  
  Regards,
  
  ***** ****
  
  
  
  

  
  

  

  Business response

  02/08/2024

  We have again reviewed all calls and have found that at no time was the complainant’s information discussed with a third party. On January 18, 2024, a call was placed at 12:22pm, where an unidentified woman was asked to pass along a message from DRB at the number listed on her caller ID. Upon completion of the call, the number was removed and no further attempts at contact were made.  As stated in our previous response, the consumers account has been closed internally and returned to our client. The aforementioned documents have been sent to the address listed on the complaint, February 2, 2024. 

• Initial Complaint

  01/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am being told that I have a debt with this business, but no one has actually reached out to me to validate whatever the debt is that they are saying I owe. I am willing to work out a settlement if someone could actually explain to me how I owe this company and why I have not received any information from this company about this alleged debt I owe. I called this company, and they told me that they don't even own this debt? Well, why are you requesting a payment from me for a "debt" you do not own. I need someone with some sense to validate this debt and respond to my email that I sent.

  

  Business response

  02/01/2024

  Diversified Recovery Bureau LLC is a third-party collection agency that has been contracted to collect on a debt created by the consumer. The consumer’s debt was placed with our office on December 29, 2023, and all required notices were sent to the at the email address provided by our client of ********************** 
  The company received an inbound call from the consumer on 1/22/2023 at 2:24pm, at which time our representative went over all details of the account and the consumer stated she would call back the following day and pay her balance in full. The consumer then contacted the office via email requesting all the original account details, the company advised that her request for documentation has been submitted to our client. All requested documents will be forwarded to the consumer’s address provided in this complaint upon receipt.
  As a result of this complaint the company has ceased all attempts to contact the consumer and the account has been closed internally and returned to the client. Should the complainant need any further assistance, please contact our office Monday – Friday at ***********.

• Initial Complaint

  01/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I keep getting harassing phone calls from this company but I have no record that I owe this company anything. I have even requested them to send me a letter showing I do and nothing has come. They threatened to send someone out to my address on file but wouldn't confirm the address. There is nothing on my credit reports that lists I owe this company. Please stop calling me!

  

  Business response

  02/01/2024

  Diversified Recovery Bureau LLC is a third-party collection agency that was previously contracted to collect on a debt created by the consumer. After much research, we established that we previously attempted to contact the consumer regarding the outstanding balance placed with our office. The company’s last attempt to reach the consumer was August 26, 2022, at that time we were unable to speak to the consumer and her account was closed and returned to our client on August 30, 2022.  We would encourage the consumer to further investigate her complaint and contact the correct company regarding her matter. Should the complainant require any further information, please feel free to contact our office at ###-###-#### Monday – Friday. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩