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Business Profile

Collections Agencies

Foster and Monroe

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 40 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite my previous dispute, ******** has failed to remove this account, violating the Fair Credit Reporting Act (FCRA) 15 U.S.C. § 1681i, which mandates the deletion of inaccurate or unverifiable information. Fraudulent Account Details: Creditor: Foster and Monroe LLC Account Number: 51 Balance Owed: $1,781 This account was opened without my authorization and is the result of identity theft. I have never had any business relationship with this creditor. Additionally, I have filed a police report with the San Antonio Police Department, further supporting my claim. Police Report Details: Agency: San Antonio Police Department Incident Number: *****************

    Business Response

    Date: 04/15/2025

    We acknowledge the consumers dispute's but unfortunately there appears to be confusion on her part. Disputing a matter doesn't automatically remove an account from a credit report, it only does if the account is inaccurate. The disputes have been reviewed by ******** and the information has been determined as valid and accurately reported. The information will stay as previously reported unless the debt is paid for, or 7 years has passed from the initial default date.

  • Initial Complaint

    Date:02/10/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with EMONEY USA. I do not have a contract with FOSTER AND MONROE LLC, they did not provide me with the original contract as I requested.

    Customer Answer

    Date: 02/10/2025

    Please see attached. This is the only proof of the debt that I have access to online. I did not receive any physical copies of this debt. Thank you!

  • Initial Complaint

    Date:01/30/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been harassing me for an account I paid off from another company and I have the paid in full letter which was sent to the company that's harassing me and that's threating to garnish my wages. The account that I paid off was with **** * *********s which was paid off back in 2023 or 2024 and now Foster and Monroe is stating the account is not paid off. I just want the harassment to stop. The total amount that was paid was around 1300$ and I have the proof. Please help me in this matter

  • Initial Complaint

    Date:12/23/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally state that I am not liable for the debt claimed by ****** *****. After a thorough review of my records, I found no contract or agreement that binds me to any debt obligation with this entity. Additionally, I want to clarify that I have no contractual relationship with FOSTER & MONROE LLC. Upon requesting the original contract from them, they failed to provide any documentation to support their claim. This lack of evidence further confirms that I am not responsible for this debt. It is important to note that without a valid and signed contract, there is no legal basis for this debt. I kindly request that any attempts to collect this debt cease immediately, as I do not acknowledge any liability. If there are any misunderstandings, I urge ****** ***** and FOSTER & MONROE LLC to review their records and rectify this error promptly. I appreciate your understanding and cooperation in resolving this matter.

  • Initial Complaint

    Date:11/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with **** *******, I do not have a contract with FOSTER AND MONROE, LP. they did not provide me with the original contract as i requested

  • Initial Complaint

    Date:09/20/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business reported a civil lawsuit on my credit report. I informed them that there was a class action lawsuit against their client Military Credit Services and that my case was part of the class action lawsuit. The Norfolk General District Civil Court case number **********-00 has been removed from the system and no longer exists. The account in question is over 11 years old at this point. The company refuses to remove it from my credit report and continues to report false information. I am a disabled veteran trying to get a home loan. The company put a debt of $17600 on my credit report and still refuse to remove it.

  • Initial Complaint

    Date:08/22/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date status reported to experian credit report is 6/4/2024. Balance is $1977.00. Account name: Foster and Monroe llc date opened 3/01/2024. I disputed it to experian and they said foster and monroe llc says I owe this debt. I have phoned emailed foster and monroe llc. I can get no answer to this debt or what it is or how it pertains to me. This has put a negative impact on my credit report as my credit is showing this debt.

  • Initial Complaint

    Date:08/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally state that I am not liable for the debt claimed by ****** ****** After a thorough review of my records, I found no contract or agreement that binds me to any debt obligation with this entity. Additionally, I want to clarify that I have no contractual relationship with FOSTER & MONROE LLC. Upon requesting the original contract from them, they failed to provide any documentation to support their claim. This lack of evidence further confirms that I am not responsible for this debt. It is important to note that without a valid and signed contract, there is no legal basis for this debt. I kindly request that any attempts to collect this debt cease immediately, as I do not acknowledge any liability. If there are any misunderstandings, I urge CREDIT FRESH and FOSTER & MONROE LLC to review their records and rectify this error promptly. I appreciate your understanding and cooperation in resolving this matter.

  • Initial Complaint

    Date:07/29/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* ********* ****, I do not have a contract with Foster and Monroe LLC, they did not provide me with the original contract as I requested

  • Initial Complaint

    Date:07/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Foster and Monroe are reporting a new account on my credit report. I do not have a contact with them. They need to immediately remove this account from my credit report. The gentleman, David falsely answers the phone stating I’m calling experience and that he works for both Foster and ********. I do not have a contract with them and ask this be removed from my credit

Foster and Monroe is NOT a BBB Accredited Business.

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