Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2021 Nissan Rogue on 12/28/24. When I sat with finance representative ***** *******, I purchased what i thought was a Nissan extended warranty in the amount of $3,400. Several days later, I contacted Nissan corporate and was told that I "do not have a Nissan warranty"I contacted Mr. ******* and he informed me that the warranty was not through Nissan but a third party. I explained to him that I did not want a third party warranty. He informed me that he would switch my warranty from the third party to a Nissan Warranty.I waited a week and contacted Nissan corporate again and was once again told that I do not have a Nissan Warranty on my vehicle.On 1/23/2025, I went to Nissan and spoke to ** ******* and explained to him that I wanted to cancel any and all vehicle warranties that I have for my Nissan. He gave me a form to fill out and sign. He told me that the Warranty would be cancelled and the amount of $3,400 would be sent to ************** and the amount of $3,400 would be deducted from my amount financed.THIS HAS NOT HAPPENED.I want my Warranty cancelled and the $3,400 sent to ************** and deducted from my total balance financed as promised.I have been unable to rectify this situation direct with dealership.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Finance manager pushed me sign and pay and then tell me after they push me to sign a a 9.45% rate of 75month term didnt even give me the option to have a shorter term , leased the sentra sv 6 months ago , went in asked about ****** into finance, a lease buy out, asked me to put down money to tell me the rate after, put in 8k, asked ****,the finance manager where the 8k went into, told me 2500 went into tax, and a 7 year warranty i didnt ask to pay for and paper ,pushed me to sign with almost 10% rate ********* for a nissan sentra sv ?.If i leased it for ******** and buy it in the end its only 30k and some change, they just ripped off from my wallet bad.

  Customer Answer

  Date: 03/02/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Nissan of Westbury regarding complaint ID ********.
  
  Sincerely,
  
  ***** ***
  

• Initial Complaint

  Date:10/19/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 Honda Pilot with ****** mileage and reported damage on 10/9. I noticed that my downpayment was not applied to the total cost quoted by the sales and leasing consultant the next day so I called the consultant and returned to the delearship on 10/10. The Sales Manager stated that I would have to meet with the General Manager, the Consultant, the Business Manager and him to receive a refund. We scheduled for 10/14 but I had to reschedule for 10/16. During that time, the General Manager was replaced. I paid with a 9k down-payment that was not credited to the total sales price that was given of $24,995. Although the price advertised was $ ******. When I noticed the error, I returned the next day. It is a hardship for my family to come to Old Westbury since we live in ********. On 10/10, I informed ****** and ***** of the ****- ***** Act and I spoke with **************** (loan lender) as I now consider this fraud and misadvertising. My daughter attended a meeting with the new General Manager ******** **** on 10/16 but I was informed that he agreed with his consultant although he wasnt present for the transaction. I am 74 years old and would be depleting my savings to pay the total sales price of 41K. Your assistance is greatly appreciated.

  Customer Answer

  Date: 11/14/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Nissan of Westbury regarding complaint ID ********.
  
  Sincerely,
  
  ****** ******
  

• Initial Complaint

  Date:09/20/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 18, 2023 I went to Nissan of Westbury. I put a downpayment for *** 2017. The advertised price of the vehicle was $16,902.00 and unfortunately they charged me far more than what was discussed. It was false advertisement and all a scam. They used my electronic signature to charge me for things that didnt even make sense. They used my electronic signature for a form that says the car was delivered to my home address and charged me for the delivery. They also charged me for an inspection that they did not do. They told me to get the inspection done myself. I tried to talk with them to resolved the issued I was having because there were many charges that didnt add up correctly. They knew they overcharged me and didnt care to correct it. I also emailed them last week to see when I would receive my car plates and registration and they said it was still being processed. The temporary plate is now expired and I cant drive the car. Can I legally return this car and get a refund? Or what should I do because the car is useless to me if I cant drive it. It doesnt make sense that I have to make a finance payment for a car that I cant drive. Please help. I have proof that I picked up the car. I also have proof that I got the emissions done myself. And I also have a copy of the expired temporary plate. Please advise as to what I can do? They expect me to make the finance payment beginning Oct. 2, 2023 but I can't even drive this car.

• Initial Complaint

  Date:04/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue with this company is that they say they are helping me but instead every action they made has made things worse and has cost me around 20k. This started when i first purchased a vehicle from them a 2017 nissan maxima 3 years ago they gave that car with a huge interest rate of 19% , i put down a $3000 down payment and also my father was a co-signer to the contract. I paid every payment on time no money was going to the car only interest. So then i went back to the dealership to refinance the car instead the financial advisor advised me to trade in the car and get a new one so i can get a lower rate and a newer vehicle but when i did i still owed ***** but when they did the deal they gave me the discount for it but to make up for it they made put all types of warranties to the to match the ***************************************************** a down payment for that but the warranties they put in had no value so if i had an issue with car which i did they wouldnt reimbursed me for it instead they canceled the warranties without my permission and i had to fix the car out of my own pocket because of the fact they gave me warranties that i wasnt even able to use and when i brought that to there attention they said they was going to give another new car and a reimbursement check for both the warranties and damages to the car and they said i had to wait 2-3 months so the check can process but once the time past they said they couldnt pay me for it because the person that handle the cancellation and refund didnt take a look at what the advisor did and every time i go back its always someone new never the same person helping me so when i go back they look at me with no idea of what happen and leave me out to dry and tells me that they cant refund me the money due to fact that the money that i owed cancelled out with all the warranties they supposedly set me up with me so theres no money in the account to refund to me and there is more issue to that problem.

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car on 7/20/2022 and a part of the deal was a free 3 years oil changes.I had the service done normally until 10/24/22 i was told that they do not honor this service contract anymore because there is a new owner.Now this service was part of the purchase package and now i have to pay $98 each time i want an oil change that i should get for free as per the service contract i have.

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The week of 10/10/2022 I paid $2200 for supposedly fixing my car! They found a melted coil on my Nissan Versa 2013! They told that the problem (multiple misfires) were solved! However the problem werent solved! I took it back to them again! After two days they told that it was the control module (the car computer) that had the problem! For the first job they charged me for four hours (for a 1 hour job) and same they did this time so I had to pay $1450 to change the control module of the car! The assured me that everything was ok now! I wasnt 100% that was the case so I asked them to give a warranty that my car is ok and if is something else I am not gonna pay anything! Of course I was right and the problem is till there! I try to call them and never was able to talk with responsive person in Nissan service in Hicksville *** ********* ****** with no lack! I want them to find the problem and get my money for the control module back or not to pay for the real problem in the car! I am tired with the unprofessionalism of this dealership and I want my car to be fixed!!

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my vechicle on April 2, 2022. After i received my registration, normally the title comes a couple of days or a week later. I never received it. I called the dealership and let them know, left numberous messages, no response. After about 2 months i went back to the dealership to find out what was going on spoke to *************************. He advised me since it was 4th of July weekend that *** was closed. I kept emailing the finance ***************** and finally received a email stating pretty much that the dealership messed up and was told that they billed my car out as a lease instead of a finance and he would take care of it. Still nothing changed. I then received and email on 8/11 that the correction was sent to *** and that I should receive my title in 4-5 weeks. As of today when going onto the *** website, it still shows that my vehicle is owned by a leasing company telling me yet again that nothing has been taken care of. I have called the dealership and was told by *******************************, the girl that does titles, that she has done all she can do and it is at the discression of the *** now and I could call *** myself. This is ridiculous honestly and if they did there job in the beginning, I wouldn't be in the situation trying to get things rectified on my own.

  Customer Answer

  Date: 10/15/2022

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Nissan of Westbury has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/07/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased my vehicle in 2017, Nissan of Westbury committed to provide lifetime oil / filter changes as well as lifetime *** inspection on the condition I followed the maintenance schedule. I've kept true to my maintenance schedule unless otherwise advised by a Nissan advisor since my purchase.Schedule for an oil change on Wednesday, August 31, 2022, upon arrival, I was informed that due to new management in the last year, what I had paid for at the Nissan of Westbury business would no longer be honored despite no change in actual service type. However, the staff member at the desk has indicated he has seen 1-2 year services being honored but this one was very rare. From my understanding, it seems like the 3rd time ownership has changed since 2017 and this has been honored each time as recently as March 2022.I drive ~1.5 hrs round trip for any appointments made for these services, but I find it disappointing that I didn't receive an email/call indicating "any memos/promotions promised or signed off on from previous ownership will not be honored" or even a simple mention of change in ownership. I was also surprised by the added fee on CC payments that was scotch-taped to the front desk as that wasn't present or implemented in March 2022. I do not believe a notification about this was sent out either as if everyone is expected to carry cash/checks. If a customer schedules an appointment for something over $500, how would they know to bring cash/check as to not spend money on the newly added percentage fee?Communication needs to be better and a notification disclaimer should be provided to all past, present, and future customers. With the chain of surprises I had this past Wednesday, I did not continue with the service. I've been a customer for five years, so this was an incredibly disappointing experience. Staff had always been friendly, honest, accommodating, and understanding and this recent experience was abysmal.

  Customer Answer

  Date: 10/01/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Nissan of Westbury regarding complaint ID ********.
  
  Sincerely,
  
  ***************
  

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my vehicle on June 11th 2022 to Nissan of Westbury. It has been almost 6 weeks since and I still haven't got my check due to me. The check was for $3,191.55, which is the balance after deducting my payoff to **** of America. I cannot reach anyone at Nissan and I keep getting the run around.