Complaints

• Initial Complaint

  01/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  *************** provided a $150 rebate opportunity on their VR EVO 10 Winch which I purchased from Northridge 4x4. Upon receipt I immediately went on line to submit the rebate at datarebate.com. The site is poorly constructed, provides no confirmation that the rebate was submitted so I did the process more than once. Additionally, in the box within the winch there was a notice that Warn was also providing a $100 credit due to the loss of the Wireless feature of the unit. I went back to datarebate to enter the information for the credit. Again in a poorly constructed website form to obviously cause confusion and frustration so customers give up on their effort. No responses or updates are emailed to you, so after checking 8 weeks later (since that's their expected timeframe) all of my submissions were rejected EXCEPT the cheaper wireless function credit for $100. They are now claiming that it is past the post marked due for the rebate. This is a result of a significantly poor process and online form that doesn't work and provides no confirmation or notification and now the customer (me) is out $150 which is the ONLY reason I purchased the unit in the first place. If I had known that *************** was using this company and how bd they are. I would have NEVER purchased this product/

  Customer response

  01/20/2024

  Better Business 

  The business has followed up with me directly and has promised to resolve the issue. The full rebate has been acknowledged and mailed out.
  
  Sincerely,
  
  ***************************
  
  
  
   
  

  
  

• Initial Complaint

  03/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a Freezer from Brandsmart USA, which had a $50.00 dollar rebate when I purchased it. The purchase was made in December 2022. I sent the rebate in documentation in during the first week of January 2023. I have not received the rebate as of this 8th day of March 2023. I have call and left numerous of messages to the phone number of the rebate center. No one will answer, it goes to voice mail and no one has contacted me back as the voice mail states they will.

  Business response

  04/05/2023

  We received a complaint letter today April 04, 2023 in regards to ******************* Rebate Submission Reference Number: ********. We contacted the customer on March 24, 2023 in regards to her rebate status being approved as her submission was made online on March 13, 2023. Her original mail in rebate was not received and assumed lost by the ************ We accepted her online copies of the documents and gave her approval on March 24, 2023. The timeline for rebates to be issued is around **** weeks from their approval date, in this case March 24, 2023. We submitted a confirmation of approval to the customer notifying her of her ********************** status and timeline when a rebate should be issued. The customer was also notified she can check her rebate status via our website ****************** using her WEB ID: **********.

   

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  Customer response

  04/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution has not been rectified.  The status of my rebate states the check has not been mailed.  ************ diverted, responsibility to the mail system.  They never mentioned the numerous phone messages I left and received no response.  Their voice message is generic stating they are always busy helping order customers and will respond back to messages within one business day.  Unacceptable and lack of integrity on their part.  
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩