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Business Profile

Health and Wellness

Livia

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Reviews

This profile includes reviews for Livia's headquarters and its corporate-owned locations. To view all corporate locations, see

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Livia has 3 locations, listed below.

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    Customer Review Ratings

    2.87

    Average of 83 Customer Reviews

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    Review Details

    • Raven D

      Date: 04/30/2025

      Raven D

      Date: 04/30/2025

      Man, I really wish I could give this company zero stars! I've been trying to cancel my subscription since 2024, but honestly, I kept forgetting to check every month because it was only $8.00 in my mind. But then I realized why I kept putting it off - because it's a total hassle to find the cancellation option on their website!I'm thinking about filing a lawsuit, and I'm currently working with my bank to dispute all the charges and deny them access to my account. And you won't believe this - the contact number has no representative available and asks you to leave your contact info. Plus, there's no cancellation option in my account settings or from my purchase email. It's such a scam!Ladies, I beg you, please don't consider ordering anything from this company.

      Livia

      Date: 05/04/2025

      Hi Raven,First, I apologize for any inconvenience caused. After reviewing our system, I can confirm that this is the first time we've received a request from you regarding cancellation.Please rest assured that your subscriptions have now been canceled, and no further charges will be made to your account.Thank you for trying Livia.Adi,Customer Service Manager at ********************.

    • Michelle W

      Date: 04/16/2025

      Michelle W

      Date: 04/16/2025

      I have never received my monthly order for the last three month and I cant cancel and I cant take my payment method out. How do i get what I paid for $8/months @ 3 months never received my order.

      Livia

      Date: 04/22/2025

      Hi ********,I'm so sorry for the misunderstanding. Ive just sent you a message with all the details you need.Please take a moment to review it and let me know how youd like to proceed, so I can assist you as quickly and smoothly as possible. I'm here to help!Thank you,Adi **************** Manager at ********************.

    • Sara M

      Date: 01/19/2025

      Sara M

      Date: 01/19/2025

      Have been trying to reach this company to return my order. No response. Is this even a real company?

      Livia

      Date: 01/22/2025

      Hi ****,I'm sorry to hear that you had trouble reaching us. Ive checked our system and couldnt find an account under your email or name, and I also didnt see any messages from you. Could you please email me directly at ******************************** so I can locate your account and assist you right away?Looking forward to hearing from you soon,Adi **************** Manager, ********************

    • Ayanna B

      Date: 01/03/2025

      Ayanna B

      Date: 01/03/2025

      I have submitted a cancellation for over a week, and there is a customer service representative named ********* who refuses to process it because I said that I would want to pursue a refund. She is actually playing games and will not process it, I've cancelled over a year ago, and they refuse to stop taking the $8 out of my account. I'm shocked at how horrible this company is?! It's been multiple years of them taking money and I canceled and they kept charging me for GEL pads even though I canceled the other subscription and that's unethical.

      Livia

      Date: 01/08/2025

      Dear ******,I apologize for the frustration this situation has caused. As previously confirmed by *********, your subscription has been canceled, and no further charges will be made to your account.Thank you for trying Livia, and please dont hesitate to reach out if you have additional ************** regards,Adi, Livia Customer Service Manager.

    • Felecia S

      Date: 12/09/2024

      They are very hard to contact They have an automated system that loops you through ive been trying to cancel for days now. The device is paid off I no longer need the gel pads. I am going to have to put a stop payment thrmy bank to get this taken care of as they don't respond via phone or email.

    • Brittany C

      Date: 11/30/2024

      I order this device to help with menstrual camps, the gels irritated my skin the first uses. I took the device with me to a device to a doctor appointment to show them what caused the burn. They told me to stopped using the device immediately. I contacted Livia to cancel tbe order and i was informed I have to send the device back. They never sent me the correct information to.send the device back. And I had to move so the device was lost. I informed Livia i no longer had the device. What are the next steps. I got different answers. Long story short im still being charged $8 sicne 2021 or 2022 until now 2024. The charged had stop for 6 months i believe in 2023. Now I'm notice the $8 charges again. DONT ORDER FROM LIVIA. BUYER BEWARE!

    • Angela B

      Date: 11/19/2024

      I have been trying to cancel my subscription with them for days now and they never respond to any of my emails and I cannot get anyone on the phone. I was told that my livia has been paid in full and my monthly subscription plan just covers the gel pads which I no longer need. There is no way to cancel the automatic subscription on the website and no one ever gets back to me so how am I supposed to cancel the service?

    • Alyssa M

      Date: 08/30/2024

      Alyssa M

      Date: 08/30/2024

      Worst company ever, like many commenters before me this company is a scam. They have charged me $8 a month for 33 months. Thats $264, when I asked to cancel,same story, I was told I could not, I continued to ask and they said well you should be receiving the pads to go with your device. Never received them once. Ive been fighting this company so long I dont even have a uterus anymore! This company **** me $264, and those are just the charges that I can still see in my ****** account, they go back much farther in my bank account. Dont waste your time or money, buy a tens unit off ****** and slap it on yourself. Someone needs to shut this place down for continuous fraudulent charges.

      Livia

      Date: 09/01/2024

      Dear ******,I apologize for the inconvenience. I reviewed your case and noticed that the last time you contacted us was in 2022, and we didnt receive a response to our last message. Your subscription has now been canceled, and there will be no further charges to your account.Thank you for giving Livia a try.

    • Jay K

      Date: 08/29/2024

      Jay K

      Date: 08/29/2024

      I have been victim to this company. I purchased the device in April with the $8 subscription. I then paid the $8 a month later, but did not receive the “free” gel pads that month. Nowhere on the purchasing screens or website does it say that you’re required to pay “x” number of months. I tried to cancel my subscription and the website did not give me the option. I had previously contacted the company and they did not give me an option to cancel either. I am now receiving emails that I am “past due” on $8 since my card expired. I will not be adding a new payment. The device doesn’t work either!

      Livia

      Date: 11/13/2024

      Hi *******,Were sorry to hear about your experience. Our goal is to make the subscription process clear, and we apologize if any details were confusing. Since youve already canceled your subscription, there wont be any further charges. Thank you for trying Livia.

    • Victoria L

      Date: 07/28/2024

      Victoria L

      Date: 07/28/2024

      Dishonest company. I have never used their product and they continue to charge me the subscription fee even after I have submitted multiple inquiries.

      Livia

      Date: 08/01/2024

      Hi ********,I apologize for the inconvenience, but after reviewing your account I see no cancelation requests in our system.I understand that you are not using your device so I canceled your subscription so you won't get any future charges in your account.Thank you for giving Livia a chance and hope you found a solution for your pain.***,Customer Service Manager at ********************.

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