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Business Profile

Medical Doctor

WESTMED Medical Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

This profile includes complaints for WESTMED Medical Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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WESTMED Medical Group has 9 locations, listed below.

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    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I've been attempting to obtain copies of my medical records to transfer obgyn offices. I've tried calling and get tossed around and transferred and eventually they hang up. I've tried emailing and I have yet ti hear back and more importantly obtain the copies the new office asks of me. I'm unhappy with my current office located in ******. I get tossed around the office from doctor to doctor and the last time I saw my OBGYN doctor was in November. I asked staff why this happens (1st pregnancy, not sure how this works) front desk responded, "he's not accepting NEW patients" yet I'm not a new patient, he's been my doctor since May of 2022! Therefore I'm trying to see a different office now. Since I'm at the end of my 2nd trimester, the new office says I'm considered a transfer and they need everything from west med rye. All I ask is for my OBGYN records starting September 2024 until this current day.

    • Initial Complaint

      Date:01/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Service: Jan 24, 2024 My daughter, ****, only went to the ******************* to get a covid test. **** was given the option for a COVID swab only or to be evaluated/assessed by a provider in urgent care. I made it clear that it was for a **************** test only and that is what she received by a nurse. My daughter **** received a bill for $75 COPAY for this laboratory test that is 100% covered by insurance when no provider evaluation was done.I have emailed back and forth and called several times to patient relations over several months and as of 06/11/2024, they stopped responding to all communication to correctly bill the visit as a lab test only, not an urgent care visit.

      Customer Answer

      Date: 01/26/2025

      Better Business Bureau:

      At this time, I have not been contacted by Eye Care, Internal Medicine, Neurology, Pediatrics regarding complaint ID ********.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:12/17/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is for the location at **********************************. I had an appointment on 06/14/24 and the provider submitted a claim with no diagnosis for the tests that were ordered. Tests ordered were suggested by the doctor based on the issue I came in for and were medically necessary. Due to that, I was billed by LabCorp for $360.92 for something that should have been fully covered. I have been trying to get help from the provider for 3 months now. All they have to do is resubmit the claim acknowledging the diagnosis and the fact this was medically necessary. My insurance contacted WestMed right after I disputed the claim initially, WestMed never got back to **** and claimed they never received any message from my insurance. I then had to manually get my own medical records from WestMed to send to insurance and call the practice continuously to get help due to dire disorganization at the medical records department. I have been requesting the provider office to call me and they refuse to. ******** has an outsourced call center and there is no way to reach providers office directly. You have to request a callback which never happens. I even had WestMed billing department call me directly and tell me to ask the provider to resubmit the claim as it was filed incorrectly without a diagnosis. Their own billing department said that. Not even that prompted the provider office to help me. They outright refuse to call me back or help me and send brush off messages with false statements. All they have to do is resubmit the claim with their billing department with a diagnosis acknowledging tests ordered were suggested by the doctor and were medically necessary. My situation is so dire, I had to have my insurance case worker call to ******** with me because I am at the threat of being reported to collections. I am desperate to get help. All they have to do is the bare minimum to resolve this and they refuse to.

    • Initial Complaint

      Date:08/06/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/19/2024 I had the yearly Physical exam with ******************** ****** from WestMed Medical Group. I received on 7/23/2024 a note that I have to pay $512 for my visit on 6/19, in addition to the charge for the Physical which I have already paid. Then, I noticed that this charge was already applied to my CITI credit card.I called WestMed and, on a recorded phone call, I refused this charge and requested a refund as this charge appeared in addition for the usual charge for a physical exam, it is incorrect and applied without my consent.The WestMed *** said that it will be noted that I refuse to pay this charge and tell me to contact my insurance. I contacted my insurance United Healthcare, and the *** verified the claims from WestMed, called WestMed and then informed me that the Procedure Code on the $512 charge is incorrect and told me that I am not responsible for that charge. The code is ***** (see the attachment) - Initial visit within 12 months after enrolment in ********* Wrong! as I enrolled in ******** 17 years ago. I did not give my consent for my credit card to be charged - also checked that there was no longer a credit card in my account on file. Followed a series of calls between me, WestMed and my insurance, and the insurance assured me that WestMed will contact me by the end of the business day - that was one week ago. Meanwhile I contacted the ********** I requested my card to be cancelled (if WestMed used it w/o my consent and my card not being on file - the card is "compromised").So, considering all these facts: a charge for a service not done (initial visit, etc.), applied without my consent on a card not on my patient file - looks to me like a fraud - I expect WestMed to give me the full refund of $512.

      Customer Answer

      Date: 08/31/2024

      Better Business Bureau:

      At this time, I have not been contacted by Eye Care, Internal Medicine, Neurology, Pediatrics regarding complaint ID ********.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:04/15/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 8, 2024, I took my 3 children (***, ****** and *********************) for a sick visit to Westmed Pediatrics. I have a high deductible insurance plan, and when I signed my kids in, I asked for an estimate. The front office said they dont provide estimate and the billing department would do that after the fact. My kids were sick, so I didnt press the matter and figured that the visit cant be more than ******* each, considering this is not a specialist. A few weeks later, I got a huge bill for $596 per child. The bill was itemized into the doctors visit (about $250) and laboratory costs for a flu test (about $350). I did some research and most doctors offices charge a nominal fee upto $30 for such a rapid test. When I asked Westmed billing about it - they told me its just within the guidelines of the American Medical Association and if I had asked them to bill me as self pay, the most I would pay for the entire visit - doctor and test included - would be $275. I told them that I wasnt given the option at the time of visit, and the front desk wouldnt tell me an estimate. The billing team though did not seem to care about this inequity. I tried multiple times to resolve the matter - I messaged them through the portal and asked the doctor if she could help me out, but the billing team did not do anything to address my concerns nor did they adjust the bill.

      Customer Answer

      Date: 05/09/2024

      Better Business Bureau:

      At this time, I have not been contacted by Westmed - Eye Care, Internal Medicine, Neurology, Pediatrics regarding complaint ID ********.

      Sincerely,

      *********************

    • Initial Complaint

      Date:01/22/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving numerous texts about unpaid medical bills from a year ago. I have even text them back with proof of payment and still Im getting text about unpaid medical bills. When I try to call the number provided it goes to a different company no even a medical office. The bill states I owe $40 but I paid the bill in August of 2023.

      Customer Answer

      Date: 02/15/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Eye Care, Internal Medicine, Neurology, Pediatrics has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *******************

    • Initial Complaint

      Date:09/18/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am still getting paid for a bill that I paid in the amount of $200 that was paid in two separate payments one for $67 and the other for $133. I have attached the receipt that West med via Summit had received Payment as well as the bank statements that the money was pulled. However, despite emailing all these documents and proof of payment and calling, and speaking to a represent, they are telling me that I did not pay and I know I did because its the same confirmation number. It is the same Dr. I definitely made sure of that just in case to make sure it was the same bill and it was.

      Customer Answer

      Date: 10/12/2023

      Better Business Bureau:

      At this time, I have not been contacted by Eye Care, Internal Medicine, Neurology, Pediatrics regarding complaint ID ********.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:08/07/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a bill for a service I did not request nor was I aware the service was being provided. Also left many message via phone and portal and have not heard back from the doctor. A second bill from the same visit was originally taken care of by my doctor but now I am being billed for it again. Essentially I asked a question in which the doctor did not answer, nor did she provide any services or suggest any treatments yet billed me for a second appointment even though this was one single appointment. I cannot contact the doctor, I probably left 10 urgent messages and never receive a call back. I only have one physical bill I can attach.

      Customer Answer

      Date: 09/05/2023

      Better Business Bureau:

      At this time, I have not been contacted by Eye Care, Internal Medicine, Neurology, Pediatrics regarding complaint ID ********.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:04/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was billed $75 for an eye exam for both of my childrens annual physicals on 4/20/2022. Neither of them received an eye exam, which consists of both multiple tests for visual acuity and also examination for disease. Each of my children received a screening, consisting of standing 6ft away from an eye chart and reading one line. Had they failed that screening the doctor would have told ** to get an eye exam, which is further evidence the services rendered was not an exam. The company removed the charge for my son, ***************************, but has refused to remove it for my daughter, *******************************. I have been regularly calling since last June. They are using this screening bill in an attempt to collect money for services they didnt provide. I would like the charge removed from my bill.

      Customer Answer

      Date: 05/15/2023

      Better Business Bureau:

      At this time, I have not been contacted by Eye Care, Internal Medicine, Neurology, Pediatrics regarding complaint ID ********. They continue to bill me for this service. The most recent bill was dated May 7 and is attached. 

      Sincerely,

      ***************************

    • Initial Complaint

      Date:01/27/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a surgery to remove my breast implants back on Aug 22, 2022 as ordered by my doctor who works at West Med at **** in Purchase because I was having complications. My insurance covers my surgery 100%. I received a bill from West Med/Athena Health for over $800 dollars. I called my insurance ********** Blue Shield who told me that they paid at 100% and that ************ is coding their bill incorrectly. They have it listed as multiple surgeries. I then called ************ when the bill came in in October 2022 and spoke with their customer service rep a man who said his name was ******* and he said he would speak to their coding department and that I should have a resolution within 2 weeks. Again, I heard nothing had to call back in November and spoke with a customer service representative ********* who said that ******* no longer works for ************ and that he would take care of this and would have this resolved within 10 days. January rolls around and I receive a notice that it is going to collections. I tried to call back on several occasions and had to call back a few times because I couldn't get through do to "high call volume." I spoke again to customer service rep ****** on Jan. ******* who said that she looked into my case and, "saw nothing has been done with the prior two calls and that she would escalate my situation with the coding department to get this resolved. I asked her to speak to a manager because I keep getting no where with this billing department. She told me that a manager would only tell me the same thing and now someone would get this resolved within 20 to 48 hours. I am getting no where with this billing department who is taking advantage of people's health care and threatening bill collections.

    WESTMED Medical Group is NOT a BBB Accredited Business.

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