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            Business ProfileThe Journal News

            Publishers Periodicals

            Contact Information

            1133 Westchester Avenue

            White Plains, NY 10604

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 60

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            1133 Westchester Avenue, White Plains, NY 10604
            BBB File Opened:
            1/1/1968
            Years in Business:
            60
            Business Started:
            1/1/1964
            Alternate Business Name
            • Journal News
            Business Management
            • Mr. Gary Sherlock, President and Publisher
            Contact Information

            Principal

            • Mr. Gary Sherlock, President and Publisher
            Additional Contact Information

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/17/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            June 17, 2024 Subject: Complaint for Non-Refund of Unused Digital Subscription Re: The Journal News Headquarters: ********************************, ** I recently did a live chat with a representative from The Journal News (Headquarters: ******************, ************, **) today, June 17, 2024. The male representative I spoke with ended the session while I was still typing my responses.I had a one year digital subscription based on a promotion in May 2023. It ended on May 7, 2024. A new debit appeared on my account on May 7, 2024 in the amount of $9.99 at my financial institution.On June 7, 2024 an additional debit in the amount of $14.99 appeared on my account.On this same date I called The Journal News to inquire about the $14.99 transaction. I was informed by their female representative that the transaction for $9.99 was for the month of May only.Since the $14.99 transaction appeared to be a $5.00 increase I immediately cancelled, during this conversation. I requested to have the transaction reversed and credited back to my debit card. At this point the transaction was processing and had not yet cleared my account. (I also unsubscribed from their emails on June 7, 2024.)The representative informed me that I could not cancel, and that the subscription would have to remain active until July 7, 2024. I want to make the public aware of my experience as a first time subscriber of The Journal News. (Headquarters: ******************, ************, **) In my opinion, this is greed. Why is it that I could not receive a refund to an automatically renewed and unused subscription? ($14.99 on June 7, 2024)The Journal News (Headquarters: ********************************, **) has lost a customer over $14.99.
            Read More
            Read 6 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Le S

            03/01/2022

            Doesn't even deserve 1 star. Poorest customer service for delivery problems of any company I've ever dealt with. They are supposed to credit account for missed, late, or damaged papers. Pursued with them for more than 1 year. Problem continued. No refunds. All I received was extension of my subscription that I already had issues with nearly every Sunday. Tried stopping paper, just kept withdrawing funds from my checking account. Finally all they could agree to was $30 credit (plus $10 courtesy)to my checking account...which didn't happen. Another phone call today. At first denied ever speaking with me about refund. Finally acknowledged, but couldn't promise when I will receive it. According to my records, they owe me for six months (at a minimum because I'm being forgiving because of possible Covid related issues) of Sunday delivery problems. If you are considering home delivery, you must be certain to not pay with auto debit. You will never recoup your loss.A 1 star rating is too much. Buyer beware.

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            BBB Serving Metropolitan New York

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