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Business Profile

Remodel Contractors

JAG Renovations and Remodels

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodel Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/2023. This business was hired to replace and repair three decks and a fire pit at my residence. I was told by the owner that he was insured and licensed. He was hired to do the job based on the work to be performed, time and the fact that he had the manpower to get the job completed in a timely manner. There's a computer-generated image of the work after it's completed. One deck is attached to the house. One around the pool, the other was the front porch. There's a contract with terms of payment in installment. This business is not showing up to complete the work in a timely manner. It's now three months and the work are not completed. The area hasn't been cleaned. The first installment payment was $12,000. Then $4880, $2200 and the job seems to be no end in sight. I suspect that some of the material has not been purchased. He continues to make all kind of excuses via text and some days never shows up to do anything. I believe that this business is deceiving me and have no intention on honoring its contractual commitment.

    Business Response

    Date: 09/08/2023

    BBB spoke to Justin at the business and the following was relayed:

    I am and have been actively working on this customer's job. There were many things added to the contract, including a whole patio to the deck. The materials had been ordered prior to the complaint and were delivered the day after the complaint was filed. We had trouble getting handrails but we are almost finished with the exception of some finishing touches. I did provide the customer a discount and weather permitting expect to be done by the end of the weekend. 

JAG Renovations and Remodels is NOT a BBB Accredited Business.

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