Business ProfileforBuffalo Medical Group PC

The attached messaging illustrates the events, multiple calls which were not returned.  The office did not respond to a serious medical concern (*******'s Disease can be fatal in minutes).  I had witnesses ( my husband and my brother) and I have phone records showing calls out, no return calls.  The office said Marina, my PA, told me to follow up with my endocrinologist, however, this was never relayed to me.   Additionally, I did not have an endocrinologist at that time as he had moved to a different city, and my primary was aware of this. I was told I could schedule with another primary care doctor, Dr Jacquelin J*****, and when I expressed, I was upset over losing my doctor when I had multiple medical issues, I was told I was then dismissed from primary care altogether. I couldn't believe they were with holding me from a significant number of doctors in the community. I thought I could schedule with family medicine and attempted to do so. I also tried to contact my other specialists in the group, medical records and the imaging department and was disconnected multiple times throughout the week. I would make calls and as soon as I stated my DOB, I was disconnected. I felt isolated and have never been treated so horribly by a business. My brother, *** visited the OP location on 1/13 and I relayed to the front desk all of my calls, to different departments were being disconnected or transferred to a comment line. A friend, ***, was also a witness. The front desk had 2 people from Operations come down and I stated my concerns. They stated they would relay the info. I had to deliver some paperwork that was requested to my specialist and the 2 women followed me into the doctor’s office and listened to me discuss my personal health information. I was eventually told I was doing wrong by trying to contact my doctors and get medical care when I was in renal failure and very sick and unable to eat. My husband had also been recently dismissed from Dr N*****’s office about the same time as I was which was a year ago. I had brought some ethical concerns to their attention, and they were not addressed. To state there was a disconnect between the pt and the doctor rather than look into patients concerns is wrong and misleading.