Reviews

This profile includes reviews for Petro Heating Services and Fuels's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Petro Heating Services and Fuels has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Petro Heating Services and Fuels

  1000 Woodbury Rd Ste 110 Woodbury, NY 11797-2530

  
• 

  Petro Heating Services and Fuels

  55-60 58th Street Maspeth, NY 11378

  
• 

  Petro Heating Services and Fuels

  30 Old Dock Rd Yaphank, NY 11980-9701

  
• 

  Petro Heating Services and Fuels

  171 E. Ames Ct. Plainview, NY 11803

  

Review Details

• Review fromArlyn A

  Date: 01/15/2025

  1 star
  I have been a Petro customer for over 20 years and this is the first time they really failed expectations. I woke up early in the morning when its only in the 20s temperature outside and the house was only in the low 50a. I immediately called after checking that everything seem to be working. I was given a timeline of twelve hours later even after I called and let them know my tank is empty. They checked their record and it says there are still 20 gallons in the tank. Visual inspection showed an empty tank. The portable heaters we have could not warm the house to keep us comfortable. I hope we dont develop pneumonia or any other respiratory disease . This is a terrible experience and were thinking of switching to another company. An emergency should be addressed less than twelve hours.

• Review fromChris C

  Date: 12/04/2024

  1 star
  Petro makes you sign a contract for automatic oil delivery. Problem with this is, they are charging you $2 more per gallon than every other fuel supplier on ***********. Be aware and stay far away from petro. This should be criminal.

• Review fromDawn C

  Date: 09/12/2024

  1 star
  THEY DON'T EVEN DESERVE 1 STAR, BUT ZERO ISN'T AN OPTION!!!!!!!DECEPTIVE BILLING PRACTICES! I asked, demanded, begged to have a receipt left in my mailbox, but they never would. After a year of being dismayed about why my oil bill was going up, even though my son and his girlfriend moved out of the house and it was just ONE PERSON living here, and making several phone calls to PETRO asking WHY my bills were so high, I finally had it when I received an ADDITIONAL BILL at the end of the year, because apparently, my exorbitant monthly bills weren't high enough. I demanded a complete printout of my charges for the year. It was then that I found out I was regularly being overcharged for oil. One delivery in 2023 was at $5.65 a gallon!! I did my research. The going price was closer to $3.65. When I signed up for Petro oil deliveries, I was told I would always be charged within a small margin of the going price. I DO NOT consider nearly DOUBLE THE PRICE to be a small margin.How many other thousands of customers are being ripped off every month?This company is immoral and should be shut down.

• Review fromDenise W

  Date: 09/05/2024

  1 star
  This company racked up over $6000 in credit on my parents property, never advising yet collecting payments from 2021 to 2024. Keep in mind, several contacts were exchanged with this company for various heating problems ETC. They continued to issue a monthly bill, which we paid, NEVER ALERTING to the credit on the account. It was only when we elected to cancel our contract did they advise of the over $6000 credit. What really concerns me is Im sure their practice of non disclosure affects many beloved seniors. Who definitely do not need this company earning interest off of their ******* money! BEWARE!!!!

• Review fromDenise G

  Date: 11/10/2023

  1 star
  I double-paid my last invoice for the winter season and they didn't inform me of the almost $900 credit balance on my account. I was having a very difficult time with the loss of my parents and didn't realize the mistake until over 2 months later. If they were sending monthly statements that showed a credit balance I would have been able to get my money back faster, but they don't provide that necessary service. And when I called, very upset about the lack of communication, they made me wait for a week before they processed the refund to my credit card. In this day and age, it should have been done that same day. Then I asked to them to put my account on hold so that I don't get an automatic delivery and they gave me a real hard time, actually stating that they don't do that, so I said please put my account on a vacation hold until December. Their business practices are ruthless.Needless to say, I will not be using them for home heating oil.

• Review fromBill C

  Date: 08/28/2023

  1 star
  Petro is the worst ********************* out there.I have been trying for over a year to get my A/C min split fixed. It has a 10 year warranty and Petro can't follow manufacturers guidelines to have it repaired. They have sent over 6 technicians over 14 months and are speculating where the leak is. The manufacturer wants proof of the leak with pictures or video but Petro can't supply that information because they can't prove it. Over $1400. In troubleshooting and they want over $700 more with installing a condenser which would void my warranty and wouldn't be covered because PETRO can't prove it.******* recommends that I get another company due to Petros lack of A/C troubleshooting and rudeness with field managers and customer service managers.To be continued.......

• Review fromDanny D

  Date: 03/17/2023

  1 star
  I purchased an oil contract in September, when I signed up they told me when the price dropped .40 more a gallon Id getting the going price, I had a fill up this month oil is down $1 a gallon they told me theyre selling it for $4.89 a gallon when crude price on NYSERTA was $3.69. I was told being they have higher over head and give better service than just an oil delivery company. Unfortunately I was lied to about the price reduction when the price goes down. Just another corporation taking advantage of the small fry!

• Review frommichael S.

  Date: 01/23/2023

  1 star
  I WAS DOING BUSINESS WITH ***** LAST YEAR 2/2/2022 ..THEY CHARGED ME SO MUCH OVER THE GOING RATE.... .WE REACHED A SETTLEMENT.. I PAID THEM... I TOLD THEM I WILL NOT BUY ANYMORE OIL FROM THEM... WAY OVER CHARGED...OCTOBER 2022 COMES AROUND THEY SEND ME A EMAIL THEY WILL BE DELIVERING OIL TO MY HOME..I EMAIMED THEM BACK DO NOT DELIVER OIL TO MY HOME WAY OVER PRICED THEY DELIVERED ANYWAY AFTER I TOLD THEM NOT TO.....AT ***** PER GALLON .......THE OIL COMPANYS I DEAL WITH CHARGE AT THAT TIME CHARGE ABOUT **** PER GALLON ....THIS PLACE SHOULD BE SHUT DOWN .. THIS IS AFTER I TOLD THEM NOT TO DELIVER ANY OIL TO MY HOME..THIS IS A **** SCAM DO NOT DO BUSINESS WITH THESE PEOPLE .. PS I DID TRY TO CALL THEM ,TO TELL THEM DO NOT SEND OIL TO MY HOME ..NO ANSWER

• Review fromDonna D.

  Date: 10/21/2022

  1 star
  I've been a customer for a long time. Let me start by saying they never call back. It take days to get a supervisor to call back even when you need a response asap. I had them give me a price for a new oil tank, which was their suggestion. I did this in June of 2022. I received an email quote from them, but there was nothing else, just a price. This month, October, I realized that I am low on oil and I called to get a delivery. It is at this time customer service tells me that my account is on "HOLD" because of my faulty oil tank. Now at this point I had not received a phone call, a formal letter, an email or text letting me know my account was frozen or that they (Petro) deemed my oil tank faulty and undeliverable. Of course this creates other problems, specifically no heat and damage to my burner. I would say this is a bit of an emergency, but I call on a Monday, and today is Friday, and we are still unresolved. My husband and I checked the tank. There is no leak, no smell and no visible cracks. However customer service sent a tech to check the tank. The tech does the check and speaks to my husband and agrees that the tank is okay. He says however, that he gets a lot of pressure from his boss to say that a new tank is needed. My husband says to him - Do the right thing. Long story short I find out he has written a report stating we need a new tank!! I think this is criminal. They literally lie to you. You have to record everything. I would say to potential customers - be very careful when dealing with Petro.