We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Loan Broker

Solidify USA
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took a business cash loan on 07/31/2024 with company called Solidify USA which worked with another company called ************. during regular payment day, I had hard time paying my regular daily $980 payments. I asked company multiple times if I can delay my payment for couple days so i can catch up, but i got declined answer. I went to bank stopped payment for 2 days. on the third day I paid it back with $2940. and I didn't miss any daily payments later. On 08/26/2024 I paid off the remaining sum early with $29,400 and I got the pay off letter from Kash advance. But they continue charge me $980 the next day. I asked lender to stopped my payment and get my money back. He(***) was reassure me that was something wrong with the accountant side that didn't stopped the daily payment and I will get my refund back, once the payment got settled which will take about a week he said. so I waited till next week I still not getting my refund. I contact him,he told me he is working on it, he needs some time with lender company.another week later, after not getting my refund. I contacted him again. This time he told me I am not getting my refund back, he is going to keep the extra payment because I delayed payment for 2 day. He is not going to refund me. I went to ********************* asked banker if I can get my money back from this situation, they said its been 2 weeks and the lender is outside of *********************. they are not able to get the money back for me. I have no where to find help from this point

    Business Response

    Date: 10/01/2024

    HI,

     

    I reached out to the lender mentioned in the complaint. I have nothing to do with this. I simply placed the client with the lender. The merchant failed to mention that when they "stopped payment" meaning R08 the breached the contract I can attach a copy of the agreement for your records if needed to show the fees associated with payment stopped which they did not charge. The $908 mentioned is way less than the fee for putting a stop payment. Im not sure what else to do The client never reached out to me with this complaint. This is the first time im hearing of any complaint. Please let me know what I can do to help you resolve this matter

     

    Thank you

     

    **** **** ***

    Customer Answer

    Date: 10/01/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

     I reach out **** ******, one of your employee for weeks about this matter. He said he tried everything to help me to get my money back but Kash Advance one of your partner company wont give me the refund back as promised at the first place. There was never a conversation mentioned about the stop payment fee until few weeks later, *** from Kash advance refused to refund the extra payment that he charged.

     

    ******* *****




     

  • Initial Complaint

    Date:03/28/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This clown ****** continues to harass our business and several employees. He is intentionally trying to cost our employees time and money as he continues to send and call these employees. constantly, no matter how many times we have responded to him or his company their business practices are less than professional. attached is the most recent email that we received, =just showing that he is wasting our time.

    Business Response

    Date: 04/24/2023

    We apologize for any inconvenience we may have cost you and your employees. I will have you removed from our system and you should not be getting contacted again. 

     

    Thank you

     

    Customer Answer

    Date: 04/24/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory if were to be true. I will not hold my breath as I am certain the harassment will continue as this is clearly the ***************** practices that are trained to their employees.


    Sincerely,

    *******************



     


  • Initial Complaint

    Date:03/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    this company constantly calls me and tries to talk to me about a business loan. I have told them to take me off of their call list SEVERAL times. It has now resorted to the company calling me DAILY and saying "HEEEEEY ********" then hanging up. This has been going on for some time now. I don't understand why this is happening to me I've done nothing wrong.

    Business Response

    Date: 04/05/2023

    To whom It may concern,

     

    We apologize for any inconvenience we caused the prospect that was being called. I will have the name and number removed from all of our correspondence. 

    thank you. 

    Customer Answer

    Date: 04/05/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

Solidify USA is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.