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Business Profile

Electronic Cigarettes

My Vapor Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Cigarettes.

Complaints

This profile includes complaints for My Vapor Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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My Vapor Store has 2 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/03/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order on 5/23/2024. Received shipping notification on 5/24/2024. Tracking number: **********************. To date (6/3/2024), the status shows **** Awaiting Item. I have tried contacting vendor with two emails and ******** Messenger. I have not received any responses.

      Customer Answer

      Date: 06/28/2024

      Better Business Bureau:

      At this time, I have not been contacted by My Vapor Store regarding complaint ID ********.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:03/06/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order online as I have done before , card immediately charged. see screenshot attached with order confirmation. Sent emails and text, no response. Called number on their site and it goes to fax.. Just want my order since I was already charged for it

      Business Response

      Date: 03/21/2024

       

       

      The Above referenced order was placed on 03/04/2024 and have been processed and shipped on 03/06/2024. Please note that as per Shipping Policy all orders are processed and shipped within ***** hours of placing the order regardless of shipping method. We have also reviewed the order's tracking info and we have confirmed that the order was delivered 03/09/2024 to the ****************** address. Provided below are quick links for reference.

       

      Quick Links:

      Shipping and Handling Policy:

      *********************************************************************

      Reference Order Tracking Link:

      **********************************************************************************

      Customer Answer

      Date: 03/21/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. However it does not fix problems with phone and lack of communication ie. Does not respond to emails or text and phone goes to fax,  no way to communicate. 

      Sincerely,

      *********************



       

    • Initial Complaint

      Date:01/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/19/2024 I placed an order like I have always done for the past couple of years. I usually get a confirmation email immediately with an order number. This time I did not. I waited a couple of days still did not receive one. Ive emailed several times with no response. I called the number on the website it did not work. Called again and it seems to go to a fax machine. They have taken the money out of my account. I just want what I ordered and a response. If they cant fulfill the order then just say so and refund my money.Thanks ********

    • Initial Complaint

      Date:11/20/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased from MVS. Defective product arrived. After multiple attempts to contact customer service sent RMA form and I immediately sent the defective product back to them for a replacement. This was a delivered a month ago according to **** tracking. *********** totally ghosted me. Will not respond to email and their customer service number listed on their website is fake.

      Customer Answer

      Date: 12/14/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding My Vapor Store has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *************************

    • Initial Complaint

      Date:06/26/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this store. As soon as I placed the order my credit card was charged. Only after placing the order did a notice pop up that says they don't ship to my state. So they charged me for an order they can't fulfill. Also, I put in my correct address but the site made me log in before ordering and it automatically changed to an old address when I logged in. I don't live at that address. They have no means of contacting the company, so I can't let them know the address isn't correct and even though I tried to change it instantly after placing the order, the site said the order was already being processed and it was too late to make changes. All of that is relatively moot given they can't ship to my state but didn't inform me until directly after placing the order, charging my card, and providing no means of contact.

      Customer Answer

      Date: 06/26/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *************************



       

    • Initial Complaint

      Date:05/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an ******* ***** that wasn't producing flavor. I bought Time Bomb and Zen Haus juice from Vapor Authority. I steeped the juices, producing pungent smells, and the juices are known brands that are bought regularly by people, but they still didn't have taste. The best I could get out of MyVaporStore was an "inspection of the device" and exchange. I used a 1.2 and a 0.5 ohm coil and neither worked. I later saw horrible reviews, including on the MyVaporStore website. Why would I want to rely on an "inspection" of a device that ***** no matter what with the potential ability to get another one to replace it? They took three days to respond with their insulting response and once I responded with the request for a return/refund, they stopped talking entirely.

    • Initial Complaint

      Date:07/27/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 06/10/2022 I place an online order for two products from MVS. Order # *******.One of the products was defective, out of the box. I initiated a return on 6/21/2022. I was sent a return label with a tracking #. I boxed and returned the product and the tracking # confirms they received it on 6/25/2022.Since then I have emailed multiple times requesting an update on a replacement or refund and have not received any response. I would like a refund or replacement.

    • Initial Complaint

      Date:07/19/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They haven't shipped my order or emailed me back but definitely took the money out of my account. I've tried contacted them and this will be my third time ordering from them and this is the first time the website has done this. I'm very upset and annoyed and want my money back.

    My Vapor Store is NOT a BBB Accredited Business.

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