ComplaintsforMy Vapor Store
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Complaint Details
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Initial Complaint
04/05/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered two identical items (iMini) from My Vape Store and both arrived as expected. One of the units broke after just a couple of days with no misuse. It took multiple emails to My Vape Store before they finally sent me an RMA number and return shipping label with instructions for exactly what needed to be returned. I shipped the defective item back to them the next day which was well over a month ago. They have not exchanged the defective unit as requested and expected nor have they provided a refund. My Vape Store has not responded to my last three emails and I am unable to find any contact phone number for them. What is striking is that I'm a repeat customer and it seems that they couldn't care less about my customer satisfaction or proper business ethics. At this time it seems that I'll just be out the cost of the item and I'm thankful that it wasn't very expensive. Regardless, no customer likes to be cheated.Customer response
04/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.MVS sent my replacement within 1 hour of lodging my complaint with the BBB. I am hoping that this was a one off situation as I've had good experiences with them in the past. I will continue to do business with MVS in the future so long as they make some significant changes to their customer service processes and responsiveness.
Sincerely,
*************************
Initial Complaint
11/04/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a vape device from this **********************. It wasn't what I wanted so I got a return authorization number from them. It was unopened. They said that RMA'S would receive their highest priority. I sent it via **** on October 18, 2021 and obtained a tracking number. I still have my receipt from the post office but I can't read it. I was supposed to receive a refund to my credit card of $47.74 plus tax. I have emailed them several times with no reply. They have no problem sending me ads to purchase stuff. I couldn't find a phone # on their website to call them. I haven't had any problems in the past and have used them for several years. They can't use the **** ACT as an excuse because I sent it in plenty of time for that to not be an issue. I haven't contacted the post office to see if they can provide the unreadable tracking number.I just want my money refunded.
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Customer Complaints Summary
18 total complaints in the last 3 years.
7 complaints closed in the last 12 months.