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Business Profile

Online Retailer

Anais Candle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Type

  • Initial Complaint

    02/04/2025

    Complaint Type:
    Delivery Issues
    Status:
    Resolved
    On 1/15/2025, I placed an order ( #*********** )for the Hers ******** and ceramic vase set. The order has never been delivered or even shipped. The company continues to provide excuses. The company has my money and no item has been sent out. This company is a scam.

    Customer response

    03/01/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Anais Candle has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ********* ***********

  • Initial Complaint

    12/19/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Original order placed November 25th, numerous emails sent requesting status of order. No reply from company. Phone calls go unanswered, complaint filed with the Shop (Anais app for tracking shipment). No reply.

  • Initial Complaint

    04/11/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Made a purchase on 3/29. No responce form the company regarding shipping. No phone number. Sent numerous email, no response. I just want my money back.

  • Initial Complaint

    01/12/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On 1/4 I ordered something from them order number *********** for the amount of $115.94 paid extra for shipping. I never received the item? I went on there web site no phone number just an email, I reached out a few times no response. I looked at other comments this seems to be a pattern . I just want the money thats owed to me . Thank you for your help .

  • Initial Complaint

    10/10/2023

    Complaint Type:
    Delivery Issues
    Status:
    Resolved
    We received an order which was damaged. I reached out to the business multiple times via email and Instagram but haven't received a reply. I'd like BBB help to get in touch with the business to facilitate a replacement. Thank you

    Customer response

    10/16/2023

    I don't have a receipt to share as the item was a gift.


    The address I am able to find online is: ****************************************************************************************

    The email address showing is: ***************************************


    Customer response

    12/09/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    **** *******


     

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BBB Rating & Accreditation

F

This business is not BBB Accredited

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Contact Information

5145 69th St Fl 1

Woodside, NY 11377-7515

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Customer Complaints Summary

8 total complaints in the last 3 years.

5 complaints closed in the last 12 months.

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