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Business Profile

General Contractor

Marble Works Design Team, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/26/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 3, 2022, we paid $3,320.69 for a piece of marble slab as shown in the photo called ****** Dolomite. We had agreed to this piece of marble at this price point because we like the finish of the grey ****** and the blend of the grey and white. When the marble piece was delivered, it was a completely different slab in pure white, with damage to the top. I had 2 inspections done and it seems like they used a damaged slab with Filler. we have contacted marble works many times and on April 8 they responded ""We used the other end because the purple lines were actually open fissures and that couldn't be used on the counters."This was NOT what we had agreed upon and not what was in the contract. All of our attempts at outreach have failed and they stopped answering completely. This is a violation of fair business practice and consumer protection. We paid the high premium for this piece of marble and they used a completely different slab of marble than what was agreed and sent us a damaged piece instead since they had 100% payment. We would like them to refund or replace the marble.

    Customer Answer

    Date: 10/21/2022

    Better Business Bureau:

    At this time, I have not been contacted by Marble Works Design Team, Inc. regarding complaint ID ********.

    Sincerely,

    *************************

Marble Works Design Team, Inc. is NOT a BBB Accredited Business.

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