Complaints

This profile includes complaints for Central Ave Chrysler Jeep Dodge Ram's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Central Ave Chrysler Jeep Dodge Ram

  1839 Central Park Ave Yonkers, NY 10710-2828

• 

  Central Ave Chrysler Jeep Dodge Ram

  140 Columbus Ave Tuckahoe, NY 10707-2507

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction March 1, 2025 Deposit Paid: $500 I am writing to express my dissatisfaction with my recent experience at the Central Ave Jeep Ram Dodge dealership. I paid a $500 deposit to secure a vehicle priced at $73,000; however, I was being charged $77,000. The salesman, Mo, and the finance manager, ******, informed me that I was "double contracted" and presented me with copies of both contracts, which were never signed by me.When I returned to dispute the overcharging, neither Mo nor ****** could explain the discrepancy and they failed to assist in finalizing any agreement. I requested copies of the contracts they claimed were signed, but they refused to provide them. They continued to pressure me to put a down payment of $10,000 for a contract that I was not in agreement with. Attempts to resolve this matter were futile. I spoke with the general manager, *****, but he ignored my questions, abruptly put on his coat, and left while I was still seeking answers. Despite my efforts, am agreement was never made.Furthermore, I found Mo's behavior to be rude, disrespectful, and unprofessional. He initiated a heightened argument with me, which only escalated the situation and made it more difficult to resolve my concerns. This lack of communication and accountability is unacceptable. I request your assistance in resolving this matter promptly.

  Customer Answer

  Date: 03/30/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Central Ave Chrysler Jeep Dodge Ram regarding complaint ID ********.
  
  Sincerely,
  
  ******* ******
  

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2019 jeep grand Cherokee didnt start so I had it towed to central ave jeep dealership service department. Once they got my vehicle, no one contacted me until I called them. 2 days after, I called and ******** from service advised me that both of my batteries needed to be replaced. I agreed and they changed the batteries. They advised me that they needed to drive my car 50 to 100 miles to get it to pass inspection. I called the service department every day for a week but they stated it still didnt pass inspection. But they said I could pick it up after 7 days. On the 7th day I get to service and noted water leaking into my truck from the windshield. I also noted that my radio volume button wasnt working. I spoke with a manager and he stated he would notify **** general manager and someone will follow up with me. I picked up my vehicle on 12/19, today is 1/8/25 and no one has contacted me yet. I plan on filing with the *********************** as well as smalls claim court. This is unbelievable

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got contacted by this dealership on 05/21/2024 who WE DO NOT BUY FROM and was asked about our vending machine services and to make a deal. If we purchased a NEW vehicle with them, we would become there new vending machine operator or pay commission because they are not receiving the right vending service. We offered them a BETTER deal and bought TWO new vehicles that cost $65,000.00 each so we leased them, got approved and drove off the lot. Sent emails and they are ignored. On top of all of this, **** the service manage sent us a voicemail that we are to bring our NEW vending machines over soon, that was 3 months ago and NOTHING. Why would they s**** us over on the deal knowing we paid thousands of dollars to buy two new Jeeps?So, before we leave 1 star on Yelp a bad review on the ************************************ then NEVER use them again for any servicing, warranty issues or ever buy from them and switch to Eastchester Chrysler, we will see how this complaint works-out and find out why this person **** (service Manager) would lie to us just to get a sale knowing we are a business?************************ WE NEED YOUR HELP

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a new car in Dec 2023 and by June of 2024 and less than 5000 miles, the car will not start. I had the vehicle towed at my own expense back to dealer at Central Avenue Jeep. It took more than a week for them to even consider giving me a loaner car, even though I am still paying 700/mo for a brand new car that I do not have. Ive had nothing but issues in dealing with **** since. No one answers the phone, responds to voicemails, or responds in a timely manner to emails. I have opened a case with Chrysler themselves and receive conflicting updates from them compared to the dealer. No one can tell me what the issue with the vehicle is, just that I have to wait, continue making my lease and insurance payments for a vehicle that I do not have. When I voice concerns that I do not feel safe using a brand new vehicle that has issues that Jeep engineers cant even figure out, again I get brushed off and told to wait until they figure out. I have asked to either get out my lease, which was for a brand new working vehicle, or be put in another vehicle of the same type without issues, but the quickly gets rebuffed. They have had the car in their possession since June, which means so far I have made two monthly payments on the lease and insurance for the vehicle to sit back at the dealership, and approaching a third with no resolve to the issue. This is beyond poor customer service all around. I am writing this as a last resort since I am receiving little to no help with my issues and possible safety with this vehicle and its mysterious issues.

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a placement part for my 2012 jeep wrangler back ** oct 2021 from jeep central Ave parts ***** This past Nov I was having an issues with my coolant, had it checked out and the mechanic said it was a bad thermostat. I explained to him that can't be I just replaced it a year ago and it was from the dealer. He explained there was a crack in it. So I called the dealership parts **** and spoke with someone and told them the issue and asked if there is a warranty on the part, I was told yes( 2 year warranty) That was on Nov 15. I was told they will call me to get my info to swap for a new part. I NEVER RECIVED THE CALL. I finally decided to go there in person and discuss this after the thanksgiving holiday and spoke to the parts ******* who told me he has to get the swap approve from his Boss and it will take a day or two. I told him I am with out the vehicle and I would need this done soon as possible. He call back a day later asking for my info cause he realize he never took my info when I was there. Needless to say I haven't heard back from him after numerous attempts. I had to purchase another brand new thermostat. So I am out $84 for the part I had to repurchase, I am out money on the defective part and I am out money that I spent in transportation and rental cars while waiting for a response from the parts ***** looking towards legal action.

  Business Response

  Date: 01/01/2024

  Our Parts director has worked out issue with customer to their satisfaction. please let us know if customer feels diferently 

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a long time customer of ******************** *** **********************. I have purchased multiple vehicles from them and have referred many friends to that dealership, which have resulted in numerous vehicle sales. I have never encountered a problem until now. My wide body scartpack charger was stolen in September. Upon recovery of the vehicle I had it towed to central Ave dodge for repairs. My vehicle remained there for 3 months. My insurance paid over 22 thousand dollars for repairs. I kept calling to check on the status of my vehicle and was given the run around by *****************************. She constantly lied and refused to provide me with a loner car. ******** is very unprofessional and rude. It seems like she was not interested in my concerns and never had time to hear me out. I diligently paid my car note every month while my car sat and no work was done. I finally reached out to corporate and they expedited the parts delivery and the work was allegedly then completed. Upon picking up my car today I was in total shock and dismay as to the condition of my car. There is new scratches and dents that were not there when it was towed there. My car is dirty and the work was not even completed. They took the 22 thousand from my insurance but did not fix the issues. I expected so much more from this dealership that I have trusted for years. This is unacceptable and now I have to bring my car elsewhere to be fixed. I was told by ******** the fluids would be changed, the seats would be fixed the tires would be changed etc but none of this was done the pictures before and after the work are the same. This is honestly robbery and a legit horrible place to have a car serviced and I will never return here. I now tell people to avoid this place at all costs whereas I used to refer everyone here.

  Business Response

  Date: 12/28/2023

  Our service director has been in contact with this customer, and it is our understanding that the customer and out service director have worked together and are in the process of resolving the situation. customer is satisfied with the resolution please let me know if the customer feels differently. Thanks

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October ****** I purchased a vehicle from Jeep Chrysler and their affiliate Apex auto group. The sales rep ******************* went out and started the vehicle and put the plates on when I went out to get in the vehicle there was a loud noise from the engine area, I asked *** what was that, but my ride had left, and I had to return home which was 3 hours away, so we agreed for me to return with the vehicle to address the matter. Well **** mins after driving off the dashboard lit up with all sorts of light, I pulled over and took a video and send to ***. Once I got home, I scheduled an appointment at the local *** dealer so they can look over the vehicle. I was informed by them of numerous safety issues; recalls on air bags, transfer case problem, drive shaft problem, (bad) pulley and serpentine belt problem and a possible transmission problem (it's leaking fluid). I have been in contact with both ******************* and *************************** to address these issues and cancel the purchase to no avail. I have not had the use of this vehicle and 6-7 weeks later they have done nothing to address these safety concerns.

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 24th I drove my car to the dealer to have it checked for oil leaking in the spark plugs and hearing running water when I turn on the car ( cooling system ). I have warranty on the car. I was told that it should be covered under warranty. Come to find out they took apart the engine hoping it would get approved by the warranty. The shop told me that the warranty will buy me out of my contract warranty and send the dealer a check under my name for $10,550 to have the vehicle repaired. I was told I have to give a deposit of $5000 to start the repair but will not get the car until they receive the check which they have no idea when that will be. I told them I dont want to have the repairs done and I will pick up the car once that put it back together. The dealer told me I had to get it towed because they will not put it back together.

  Business Response

  Date: 11/20/2022

  issue has been worked out with customer. it is our understanding the customer is satisfied with outcome

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to schedule a service appointment for my 2018 ram **** today. It is experiencing an issue I'm which the front differential will not lock. As this differential is an explicit component of the powertrain, it should be covered under warranty. The vehicle has never been involved in an accident. The dealership refused to schedule an appointment until I agreed to authorize a diagnostic fee. I refuse to agree to pay for something that should be covered under warranty. My concern is that the dealership will find an unrelated issue to the complaint I have, and try to charge a fee for issues I am already aware of. My vehicle is under 5 years old and has less than ****** miles, making the power train warranty active. It seems as if the dealership is trying to make the vehicle purchaser assume all risk before performing warranty work.

  Business Response

  Date: 10/14/2022

  We do not know if the repair is going to be warranty until the vehicle is inspected and repairs are approved by the manufacture. As all Chrysler dealers are franchised dealerships and it is customary to inform customers that if for some reason (Accident, Lack of maintenance, Abuse Etc.) the issue is not a manufactures defect repairs would not be customers responsibility. If repairs are a manufacture defect their would be no charge to them. It would not be fair or good business not to inform the consumer of this up front.

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership charged me for a service that my warranty company would have paid for had the proper procedures been taken by service representative *****************. I advised **** by phone I had a warranty he said get the fax number and h*** send the invoice so I can be reimbursed. Thats not proper protocol ( which I didnt know). I was told by the service manager ***** that he would pay me half of $750.00 by giving $300.00 because its an even number he said. SMH.They claimed they call my warranty company and two of the components of my evaporation emissions system they wouldnt cover as to half would be paid. I called my warranty company and NO call was made by Jeep of *******. A three way call was made - me, warrany company and ***************** who when told of the three way call began to lie yell scream rant and was insanely RUDE eventually hung up the phone on us. Prior to the hang up the rep/ warranty asked him why would he fax when he knows the procedure and he LIED and said I presented the warranty when the job was done- never happened . I actually called him within **** minutes of leaving my vehicle and he gave the information of faxing the invoice. I was going to pick the vehicle up but he claimed they already started working on it. The President and Owner is also extremely rude called to settle the situation by screaming and yelling at me wouldnt listen to what I had to say and was going to only pay ****** because he didnt want to be out out $750.00. Unacceptable I want my funds back the remaining $350.00 and $45.17 for **** charging my debit card without advising me of the charge. When I got home and looked at the receipt I called him on it and told him had he advised me I would have given cash why would I give $45.00 for using my debit! No.

  Business Response

  Date: 10/14/2022

  A REFUND WAS WORKED OUT WITH THE ***** CUSTOMER HAS RECEIVED THEIR REFUND