Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 29th 2024, I left my car into Yonkers Honda service for repair, while it was there, it was involved in an accident. Honda are repairing it. My car has now devalued because of such accident, Honda are offering me nothing to compensate me for my 2 year old car that has devalued. What can I do?

  Business Response

  Date: 12/18/2024

  This was an unfortunate situation.  This accident was determined to be at fault by the other driver.  ******************************* is subrogating against the other driver and will be successful.  We paid *** ********* $1000 deductible.  We also covered a rental while the work was being done on her car. She will likely get it back from her insurance company as well if she asks after a successful subrogation.  Attached is the Carfax for her vehicle. It shows the incident as a minor accident.  Minor accidents do not cause a significant curtailment in resale value.  Cars with minor accident damage are extraordinarily common in a metropolitan area.  

   

  For customer goodwill, ********************** would offer a settlement of a check for $1000 in addition to the $1000 deductible we already covered and the $1000 she is likely to receive from her own insurance company. 

  Customer Answer

  Date: 01/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  To whom it may concern, 

  My name is ******** *******, a complain that yea resolved & completed on 12/24/24, 

  Complaint # ********

  I never received the said compensation, 

  Wondering if you could follow up on this. 

   

  Kind regards 

  ******** *******   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** *******
  
  
  
  
   
  

  Business Response

  Date: 02/15/2025

  Please see my offer on January 23 pasted here " I made the offer but did not receive an acknowledgement that this would be acceptable.  If *** ******* agrees that this is an acceptable and complete resolution we will immediately process a check."  I am awaiting approval that this will be satisfactory from the customer and the BBB.  When this is accepted as full settlement through this portal, we will immediately process the check.  I don't understand why this hasn't been approved.  But as soon as the customer agrees, we will be glad to have this settled

  Customer Answer

  Date: 02/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** *******  
  
  
   
  
  

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reported a noise occurring when the vehicle is driven at low speeds (around 5 mph) and press the break softly and you will hear something is rolling in the back. The service center scheduled an appointment, checked me in, and provided a receipt (attached as Honda First Receipt). This document included multiple services I did not request; the noise issue was the only concern I raised.Misdiagnosis:The technician incorrectly assumed the noise was caused by bull bars installed for bumper protection. I explained that the noise occurred at low speeds where wind resistance is negligible, but this explanation was dismissed.Charges and Removal of **************************** charged me $289 plus tax (totaling $314.65) and suggested removing the bull bars, quoting additional $300 for removing the bull bar. I declined and instead paid $30 to another facility to remove them. Despite this, the noise persisted, confirming the technicians assumption was wrong.I returned to the service center to report that the noise issue remained unresolved. They checked me in but informed me that the technician was unavailable and asked me to return on Friday. Due to my tight schedule, I informed them that I could not return, and I expressed frustration that the issue was not properly diagnosed during my initial visit.Complaint:The service center charged me $314.65 for a service that did not resolve the issue, and the technicians misdiagnosis caused additional inconvenience and expense. I am still experiencing the same noise, and no effort has been made to provide a proper resolution.Requested Resolution:I request a full refund of $314.65 for the charges incurred during the initial visit, as the issue was not diagnosed or resolved.I have attached all relevant documentation, including:The first receipt from the service ************ communication with the service center detailing my concerns and requests.Thank you for your assistance in resolving this matter.

  Business Response

  Date: 11/25/2024

  We believe we did nothing wrong and can document what we did.  However, in the interest of customer satisfaction we were willing to issue a refund.    We have made repeated unsuccessful attempts to reach the customer.  We have now discovered that the customer has disputed the credit card charge.  We agree to not contest the dispute.  This should be an outcome similar to a refund. 

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lease a car CRV 2022 has been a year , when this car was leased to me no one told me about the issue of people stolen the sensor that disconnects all lights and secure control of the car I already experience that they try to steal the census from my car and lucky that i was coming out and they could finish. My issue is that i feel that can't go nowhere with this car because the are going to rob me the censor all the catlistic . I went to the Honda I request to change my car because the new model this issue was corrected. I was told that i needed to pay a down payment in order to change, I feel that I'm penalize for a mistake that the Honda did . I need help trying to change this car.

  Business Response

  Date: 05/04/2023

  We are so sorry for the customer's concern.  Theft of radar, catalytic converters, wheels and tires and entire cars is common these days.  However, these things are not unique to Honda.  In any event, Yonkers Honda does not have input on the design of Hondas nor do we have the ability to monitor what bad people are doing to cars.  We would be glad to etch the catalytic converter free of charge, but this is only useful if the catalytic converter is stolen and then found.  We have cameras monitoring our cars nearby the customer's home at our service department at 500 Yonkers Ave.  If the customer would ever like to leave the car over night, they are welcome to do so.  They can reach me at ****************************** to arrange on an occasional basis.

  Customer Answer

  Date: 07/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  As per our conversation yesterday, I do understand your explanation. However,  this issue has cost me lot of stress , its not easy having a car paying 600 hundred dollars and not having some of the features that Im paying .   One of my biggest concern is the Brake coallision mitigation problem , adaptive control problem and so on . It is very stressful, what I want is to Honda release me from the lease with out no penalties and with out affecting my credit. At the time of the car purchase everyone at the dealer knew about this issues with stealing this censor and no one advised me . I hope we can get to a positive resolution . Thanks                On Fri, Jul 14, 2023 at 10:12 AM ************************* <************************************************> wrote:
  

  *************

  
  

  
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  *********************************************
  
  
  
  
   
  

  Business Response

  Date: 07/28/2023

  Yonkers Honda must and will repair product failures covered under its warranty.  Nothing is broken in this case.  The car is operating as it was designed.  There is a possibility of trading her out of her car into a **** which has a totally different location for the sensor/radar she is concerned with.  We hope to see a lease program as the car becomes more widely available in September.  We are willing to make our best effort to make that happen, although it is unlikely that it will be possible without some additional expense (hopefully not too much) to ************.

• Initial Complaint

  Date:05/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During black Friday weekend I purchased a 2011 Honda Accord and warranties from Yonkers Honda. After reading reviews I cancelled the warranties within a month. I contacted the warranty company *********** and was told they recieved the paperwork and it was filed. *********** then told me the dealership was responsible for issuing the refund to the bank and it could take 4 weeks. After waiting longer than 4 weeks, I contacted the financer at the dealership *************************. He asked for my loan number and did say my loan amount could be adjusted and that he would get back to me. When I didn't hear from him I sent up a follow up email and recieved no response. I am weary of this dealership as the sales rep and ****** initially lied and tried to get me to sign off on a high interest loan from *********** when I was already approved for a loan by my bank, Chase. Yonkers Honda has great cars but there are some shady people working here!

  Business Response

  Date: 05/23/2022

  Please find the attached check which covers the requested refund.  

  Customer Answer

  Date: 05/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business(picture of the refund check sent to bank) in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************