Complaints
This profile includes complaints for Joe Tahan's Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, I bought a couch 6 months ago from the Joe Tahans - Whitesboro location. We ordered it from the warehouse and picked it up the next day. After 6 months, with only 2 household members the couch cushions have started to tear at the seams almost as if they were overfilled in the warehouse. This couch cost $2,000 so we had expected a better quality. This has caused us to have to look for a new couch after only 6 months of owning this one. We hope this can be rectified in some way. Thank you.
Business Response
Date: 03/11/2025
I have attached the original sales invoice for Mr. *****'s purchase dated July 26, 2024. The invoice details the 3-piece sectional that Mr. ***** purchased for $1199.95 plus tax for an invoice total of $1304.95. As Mr. ***** stated, the order was placed on July 25, 2024, and picked up by the customer at our warehouse on July 26, 2024,
Our initial contact with the customer regarding the issues they were having with the furniture was on February 18, 2025, when they reached out to our service department. At that time, the Service Coordinator scheduled an evaluation appointment for February 25, 2025, at the customer's request. During the evaluation, our technician confirmed the customers' concerns and determined that there was a fray on the seams of two cushion cases and the deck of one of the pieces, the armless loveseat. To resolve the damages under the manufacturer's one-year warranty, parts were ordered the same day to replace the damaged areas at no charge to the customer. We currently estimate that the parts will be received at our warehouse within the next 7 - 10 days at which time we will schedule an appointment with Mr. ***** to replace the damaged parts, also at no charge.
We are thankful for the opportunity to resolve Mr. *****'s concerns and will be happy to follow up with you when all services are completed.
Business Response
Date: 03/20/2025
Regarding this complaint, we replaced two seat casings and the bottom deck on the loveseat to resolve the issues Mr. ***** had with his furniture. We were scheduled to deliver the furniture to Mr. ***** on March 15th, but he decided to pick it up from our warehouse on March 17th instead. Mr. ***** inspected the product and appeared to be satisfied with the loveseat.Initial Complaint
Date:12/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/27/2023 I purchased a sectional sofa (total purchase price: $2199.00), and a 3-pack of tables: one coffee table, and two end tables. Salesperson: Wayne C******. Sales Order # ******. The furniture was delivered on 12/09/2023 at 10:00 am. Upon delivery, I immediately pointed out to the two delivery men damage to one leg of the coffee table and one leg of the end table (gouges/scratches/missing finish). The delivery man called his dispatcher "Elviro" in my presence, and I was informed by the delivery man that the dispatcher or Joe Tahan's Furniture manager would call me regarding a resolution and would "repair" the legs of the tables, as there were no other sets of tables in the warehouse. These were clearly the floor models from the store. I purchased new furniture, not damaged second-hand furniture. I have received no phone calls or e-mails from Joe Tahan's Furniture as of this writing (12/16/2023). The delivery man did not leave a copy of the receipt of delivery in which I requested, after he had written that the furniture was damaged and that I would receive a call regarding a resolution. Further, I do not trust Joe Tahan's Furniture to repair the table legs. I request resolution in the form of a discount. The total purchase price of the three tables was $459.95. I request a billing adjustment/refund in the amount of $200.00 for the damage to the tables that I was forced to accept.Business Response
Date: 12/26/2023
The tables delivered on Dec 9, 2023, were from our warehouse inventory and not our showroom. Since we did not have another set in our warehouse at the time of delivery, we could not offer exchange, so we offered repair. Our service department should have called to follow up on this service but unfortunately our service associate dropped the ball. We would like to extend our apologies for any inconvenience this has caused our customer. Joe Tahan’s prides themselves on striving for customer satisfaction. Both service and product satisfaction are always the goal. We would not want to leave anything in the home that does not meet our standards, as well as our customers.We would like to offer an exchange for a brand-new set of tables. We have sent the order to the factory and the tables should arrive at our warehouse in the next couple of weeks.If this is a satisfactory solution to the problem, we will be calling our customer to set up the exchange when the product arrives at our warehouse.We want to thank our customers for their patronage and hope that this resolution will be satisfactory.Thank you,Genevieve TahanCustomer Answer
Date: 12/27/2023
Better Business Bureau: The business has offered to exchange the damaged set of tables delivered on 12/09/2023 with a brand new set of three tables from the factory. The delivery is expected in two to three weeks' time per "Chris" from Tahan's Customer Service. If the set of tables is delivered damage-free after my inspection, I accept the response of the business. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Regards, ****** *****Initial Complaint
Date:10/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
How many times does one have to request to stop receiving your junk mail?????????? I have literally called a handful of times, yet I am still receiving them. How many is considered harassment? I will be blowing every single social media outlet up, if you guys do not get my information out of your system!!!!!Business Response
Date: 11/03/2023
Hello Mrs. ******,
We want to apologize for the inconvenience this error in mailing may have caused. The address your provided belonged to one of our customers, whose name will remain confidential. They obviously do not reside there anymore as you have indicated, since that address is now yours. We will take the necessary steps to remove you from our mailing list. This may take a little time to "catch up" with current mailings ready to be sent, but rest assured you will be removed from ALL FUTURE mailings.
Sincerely,
Genevieve T****
Initial Complaint
Date:02/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a Lazy Boy set loveseat and recliner, and another recliner different make. The Lazy Boy recliner closes VIOLENTLY with a LOUD noise. Joh Tahan came out once and said its "normal" Lazy Boy says it's normal take it up with the seller. I have an OLD lazy boy that NO way sounds this way or closes this violently, it's very smooth and queit. I've spoken with the sales manager and service, and both are very rude and very adamant that's the way the recliners sound because of the mechanism in them. We also purchased another recliner the same day and VERY quiet and smooth. If this is how the chair is "suppose" to sound, the salesperson SHOULD have told me HOW loud it was, and they did not, that is deceitful/dishonest selling practices.Business Response
Date: 02/03/2023
Hello BBB,
We at Joe Tahan's pride ourselves on service during and after the sale but we also have a criterion set down by the manufacturer that we follow. The sounds and action of the mechanism described by the customer is the patented ratchet system that the factory did confirm were all normal. Since the recliner is not "defective" under the factory warranty they will not allow the customer a credit replacement. However, in the interest of good customer relations we will allow Mrs.******* partial credit to reselect a different recliner. In this situation the return will be tossed to the trash since the factory will not take it back. Transport and prorated charges will be assessed for the new recliner, and no refunds will be issued. A sales associate will be calling Mrs. ******* to set up an appointment to assist her in selecting another recliner. The warranty on the new selection will be prorated back to the original purchase date July 19, 2022. Any future issues on the new selection will only be considered under the factory warranty criteria and no returns will be made without factory approval.
Sincerely,
Genevieve Tahan
Customer Answer
Date: 02/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and will need to wait to what the partial credit will be.
Regards,
****** *******
Initial Complaint
Date:09/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We place an order with this company in July part of the order was not on hand and we were told that when it does become available they would deliver this at no cost to us. However we got a call at the beginning of September saying the rest was in and we needed to come pick it up after reminding them that we were told it could be delivered they told us they would have to deliver on the 28th of September and now they called saying they can’t deliver it then they will have to call later for delivery this is horrible customer service had we known they wouldn’t keep there word and deliver when the product came in we never would have ordered itBusiness Response
Date: 10/21/2022
BBB spoke to Genevieve at business and the following was relayed: This has been resolved. This was delivered on 10/3/2022.
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