Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Midnight Star Kennels LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMidnight Star Kennels LLC

    Pet Kennels
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    3.57/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Midnight Star Kennels LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      5245 County Road 35, Ada, OH 45810
      BBB File Opened:
      5/9/2019
      Business Incorporated:
      4/17/2018
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      1
      Contact Information

      Principal

      • Ms. Kellee Heldman, Owner

      Customer Contact

      • Ms. Kellee Heldman, Owner
      Additional Contact Information

      Phone Numbers

      Industry Tip

      Pet Sitter or Boarding Facility? Tips on How to Choose

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/20/2023

      Complaint Type:
      Product Issues
      Status:
      Unanswered
      Backstory: I never made an attempt to contact this person. She initiated contact with me via the breeder giving her my information for a possible transport. I never asked the breeder to provide this service to me. I never sought out her services. Issue: This person/company owner "******" was going to pick up a puppy and return it to the breeder. I had arrangements made with her for 12/19/23 @ 11am. She requested payment in full prior to meeting. I asked to send half of which I sent $235 via venmo. The following morning, the breeder and I came to an agreement to not return the puppy. I reached out to ****** and asked for a refund. she said no, and that it was a non-refundable deposit. I told her that She never disclosed that, she said that "*******" the breeder was aware of the non-refundable stipulation. I told her that she could not hold me accountable to what her and ******* had discussed and that I was giving her more than 24 hours notice. She never responded to my text and my phone calls just go to voicemail. I assume she blocked me. I have all text messages exchange with this person for further record if needed. I have included a picture of ,my last attempts to get a refund.

      Customer Reviews

      14 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jason B

      1 star

      05/14/2024

      I contracted ************************* to transport a puppy from *************** ************* to ********* ****** she changed the pick up dates 3 times and showed up late to the breeder house to get the puppy and because she had changed the date so many times the health certificate was void she wouldn't ***** 1 day to get a new one she took off left me high and dry with out a transport then refused to reimburse my money and stole nearly 1800 Canadian that I paid on my credit card and she's blocked me from calling her

      Midnight Star Kennels LLC Response

      05/15/2024

      I have no idea who you are. We haven't done any transports to Canada in years. Just another scammer 

      Local BBB

      BBB Serving Northwest/West Central Ohio and Southeast Michigan

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.