Reviews

This profile includes reviews for FirstEnergy Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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FirstEnergy Corp. has 45 locations, listed below.

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  FirstEnergy Corp.

  76 S Main St Akron, OH 44308-1812

  
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  Jersey Central Power and Light Co.

  1 River Centre 331 Newman Springs Rd Bldg 3 Red Bank, NJ 07701

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  Jersey Central Power and Light Co.

  331 Newman Springs Road, Bldg 3 Red Bank, NJ 07701

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  FirstEnergy Corp.

  PO Box 167 London, OH 43140

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  Allegheny Energy Inc

  5404 Evans Rd Erie, PA 16509

Review Details

• Review fromSusan N

  Date: 03/01/2023

  1 star
  Called and asked for several months to be removed from a payment plan and they said they would but never did called multiple times about the issue and it always was you will be removed and never was thus causing high bills that should have never been issued at the end of the year. There customer service constantly lies and tells you what you wanna hear just to get you off the phone people make reviews all the time but most of them are frivolous, however in this instant this is authentic and shows how poor there customer service is in fixing an issue I dont recommend this company to anyone

• Review fromMicah J

  Date: 02/07/2023

  1 star
  This company is unprofessional and the phone lines and even the online service doesn’t make any sense.

• Review fromDaniel G.

  Date: 02/02/2023

  1 star
  Penelec pulled meter on my other property, even tho its freezing outside and Disabled lady lives there, how do we know meter wasnt bad and that *** of been the problem, I had to put her up somewhere so it didnt kill her not having heat,

• Review fromHeidi I

  Date: 01/03/2023

  1 star
  A few months ago a Rep from *************** came to my door claiming that by going with them instead of Toledo Edison that I would save a lot of money. They looked at my TE bill and said they would take off $140 from my electric bill because until now, I dont have a supplier. She coached me on what to say on the phone and blew off my concerns when she told me to answer some questions incorrectly. Since then I have emailed and attempted to reach someone from *************** b/c I am being charged more than DOUBLE (charges from TE and ***************) and for months I have been trying to figure out what is going on with my bill! I am trying to move and called Toledo Edison to switch my services after receiving a $1400 bill!! *************** is an absolute SCAM! What I dont understand is WHY TOLEDO EDISON has partnered with CROOKS who are flat out lying to consumers? There are countless complaints against *************** but where is the accountability from Toledo Edison?! I am furious! I think its time we all contact the media to get answers!

• Review frommorgan C

  Date: 12/14/2022

  1 star
  To Whom It May ********** December 13th, 2022, I had received a call from my husband at 5pm that our electricity had been disconnected due to nonpayment. While at my doctors appointment taking my glucose test, I had called the Illuminating Company regarding this issue. I have automatic payments come out each month, so this does not happen. When trying to come up with a solution, they were very rude and disrespectful mentioning they had sent out bills regarding the past due amounts. I told them I have not received any bills, or I would have paid them for this not to happen. I, then, asked to speak to a manager because I was willing to make any payment to get this turned back on asap but, the manager then mentioned that I would have to make something else work because they will not turn it on until the next business day. The manager insisted that they did nothing wrong and that from October to December I owed $1600. I asked how from October to December my payments got that high when I have automatic withdrawal from my account, and the manager said the meter went up. Im pregnant and I have a child and would have made sure this was taken care of, so we didnt have to sleep in the cold. Im obviously making payments each month out of my account, so I dont understand why efforts werent made to reach out to me to see why I hadnt adjusted my payments to coincide with the new meter amount. I then mentioned I was not notified of that change or else i would have made the proper changes to my acct to have those payments made. manager said that's not for them to do. i just feel that i was mistreated as a customer and that this couldve been handled better. There was 0 customer service or empathy towards my situation. I make payments every month! I had to pay a reconnection fee when you can clearly see that I pay every month so this was a huge misunderstanding and miscommunication and your employees refused to help me.

• Review fromChester C

  Date: 12/06/2022

  1 star
  unfair buisness practice. Rasing rates to high hanging up on custmers

• Review fromAmanda B

  Date: 10/04/2022

  1 star
  They are so unhelpful no matter what the problem is and their resolution management team is a worthless joke.

• Review fromShane M

  Date: 09/28/2022

  1 star
  Terrible customer service. Never get any real answers to problems. Just parrot responses from terrible employees who don't seem to care one bit but got into customer service. This ********************** needs shut down or restructured. As it stands this company just preys on people either forcing them to pay extra fees just because they would rather just force you to use your bank card as a credit card and charge an extra fee for doing that. How is that even legal to charge someone extra for not only paying their bill on time but if you choose to not add your bank card and try to use it as a one time payment this company will charge an extra fee for "services". Imagine getting punished for paying your bills on time like seriously how is this legal?

• Review fromSherri A.

  Date: 09/28/2022

  1 star
  I relocated to Toledo in December of 2021. My Toledo Edison bill in 7 months has increased three times. I do not use power in my front rooms and never adjust my A/C or heat in the *******. I purposely unplugged electrical appliances to see if the bill would changed and this months bill increased by $90.00 even on a budget. When I spoke to someone I was told because my place had been vacant for so long they were trying to determine how to budget my bills and nothing to compare to it. Toledo Edison is very unethical in their billing. I have never received the same bill or even close to the same amount within the 7 months I've lived here with no changes. I would like an investigation. This is beyond dishonest.

• Review fromPaige

  Date: 09/27/2022

  1 star
  Theyre a despicable company. If you fall on hard times and get behind on your payments the attach an astronomical deposit to to your accounts so they make it even harder for you to pay the bill. This should be illegal to cause a worse hardship on people.