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Business Profile

Electric Companies

West Penn Power

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Complaints

This profile includes complaints for West Penn Power's headquarters and its corporate-owned locations. To view all corporate locations, see

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West Penn Power has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called WestPenn Power about my problem and they don't want to resolve the problem and they will not setup any payment plan. I'm on a fixed income and I told them that

      Business Response

      Date: 04/30/2024

      Based on company records the customer would be eligible for a company payment arrangement if the customer is needing assistance with a shut off notice however, the customer would need to contact the company to set that up. The company themselves do not have anything to offer to lower a customer's bill based on income although the customer does have the option to apply for energy assistance. Assistance programs such as DEF and LIHEAP may be able to provide the customer with minimizing the customer's bill. Ultimately though the customer's bill is based off consumption used in the home and or a budget that is based on the last 12 months of usage from the home. 

    • Initial Complaint

      Date:02/07/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had to put the power in my name didn't move here until April 2023 the lady that lived here before passed and her kids were suppse to shut her power off but the power company wants me to pay her balance which shouldn't be my responsibility. I needed power for my kids

      Business Response

      Date: 02/19/2024

      Based on company records there are two meters at ******************************************************************. It appears that the customer set up service at one of the meters effective 10/12/20. The customer then contacted the ********************** on 09/13/23 stating that the second meter should have been in her name as of October 2022. Therefore, when the customer began service, the ********************** transferred the consumption charges from October 2022 - September 2023 to her new account as she would have been responsible for this usage. 

    West Penn Power is NOT a BBB Accredited Business.

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