Business ProfileforSumma Health System

I have been a patient at Summa for a long time. This billing issue started in October of 2022, when my dad's insurance company had switched over to a third party insurance which was networked through Cigna. I have shown my insurance card to the office and uploaded it through MyChart. I kept getting messages and notices from Summa that Cigna denied my claim because I needed to update my "coordination of benefits." I called my insurance (which at the time was Maestro Health), and they said that COB was not an issue, that they billed Cigna when they weren't supposed to. It is instructed on my insurance card to bill the third party, listed on the back of the card. I thought, you know, mistake, it happens. I had a 3 way conference call with Summa, my insurance, and myself. My insurance explained how to bill them and Summa claimed to have fixed it. That did not happen. Fast forward, I get the same bill. I called and explained it again. Same bill and same error all over again. I was sent to collections after trying to fix the issue multiple times. I am currently six months pregnant and seeing providers at Summa for my care. To my surprise, this issue was never resolved and is still going on. I have sent two letters. Called 5 times. Messaged through MyChart. Only to get the same response over and over about the COB issue, even from a supervisor. I have been to many other healthcare facilities and labs that correctly bill my insurance with no issue. Why Summa can't get this correct is beyond me, I shouldn't have to explain to them how to bill insurance on an insurance card. Since 2022, I haven't gotten any bills that are correct. The billing department ignores me, and the same issue is happening continuously with no resolve. On 5/8/24, I received another guarantor letter about the COB issue. I called and gave the rep the correct PO box, and she claimed to have resubmitted. That was a lie, nothing is fixed and my bills will probably end up in collections again.