Complaints

This profile includes complaints for Akron Billing Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Akron Billing Center

  3585 Ridge Park Drive Akron, OH 44333

• 

  Akron Billing Center

  265 Brookview Centre Way Ste 400 Knoxville, TN 37919-4052

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This concerns patient account # ********, ****** *********, who is now deceased, invoice for $303.My sister ********* ********* sent to TeamHealth a letter in December 2024 regarding this invoice. We received NO response to the letter. Then I received another letter from Eastside Hospitalists dated January 17, 2025 asking for a copy of the death certificate and insurance information for our mother(which was previously provided). I called the office (*************) and spoke with ****** on January 31, 2025 who assured me that the matter would be resolved. I did not hear from Eastside Hospitalist/TeamHealth again regarding this matter. On March 28th I received a letter from a collection agency, HRRG regarding this invoice.Please note the following:1. In the letter dated December 27, 2024 we explained to you that the charge you were billing us for was included in another payment for the same date, according to Medicare.2. The invoice was for Advance Care Planning services. Dr. ****** did Not provide any advance care planning services to our family. We already had all of my mother's health care directives, will, power of attorney, etc. in place and with us at the hospital when she saw our mother. We just asked Dr. ****** to sign the Do Not Resuscitate (DNR), which she agreed to do. According to Medicare, you can NOT bill for this service under code #*****, if all you did was sign the form. This is fraud!

  Business Response

  Date: 04/18/2025

   

  Per review, we have closed the balance of $303.00 that is currently listed with HRRG. We found indiscrepancies on our end in regards to how the account was handled. We will address those issues internally. We apologize for any inconvenience this has caused. There is now a $0 balance on this account. 

  Customer Answer

  Date: 04/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: Mar 22, 2024 I paid the business $651.20, which is a half of what they claim I should pay. What the business committed to provide you: ER Doctor and Nurse What the nature of the dispute is: A failure to respond to dispute and adjust the bill. Whether or not the business has tried to resolve the problem: No. They tried to delay their response on every occasion. I called and asked for a contact information, because my compliant was complicated, and received an email and a mail address. I send an email and received no response. Then I sent a Certified mail on 2024/06/08 and later a Priority mail and received no response. Then I called with ****** on Wed 2024/09/04, with ***** on Fri 2024/10/4, with ***** on Wed 2024/12/11, and had a long interrupted call on Fri 2024/03/07 with *********, *****, ******* in billing, and ******* a supervisor. During these calls I was told that they sent me a response to my certified mail, they will resend it, they cannot get a supervisor, they need 2-3 weeks more time, and finally a supervisor said they will respond in 14 days, but never any response came. And they never gave me the "Price information list" as defined in *** ******. So there was no dispute process for me. My original bill was $1,628 adjusted by -$325.60 for uninsured patients, making the balance $1,302.40. This bill is wrong because it was for ER level 5 and was supposed to be only for level 3 (*** *****). Moreover, the doctor ********* *. completely misdiagnosed me, gave me wrong advice, prescribed me dangerous drugs violating 3 FDA warnings, refused to give me the prescription on paper, upcoded my ER level raising that way my cost by over $8000 before discounts, was present with me only a few minutes to do all this, and acted against my will, against my expressed condition, and without the Patient Advocate. There was nothing that this doctor did that anybody would want to pay for. The nurse did a good job. I ask to zero the balance.

  Business Response

  Date: 04/09/2025

  Hello,

  
  After a detailed review of Mr. ********* concerns, we have adjusted our provider charges to a zero balance.  Please be advised, Mr. ******** initial concern was reviewed with the facility medical director and it was determined that standard of care was met and coding charges validated.  A 20% uninsured discount was applied to the patients account and a letter and updated statement was sent to Mr. ****** on 5/14/24. 

  Thank you,

  ******** *******, Patient Services Supervisor

   

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.

  They said that "it was determined that standard of care was met and coding charges validated." When I called they din't even know that I was misdiagnosed. They said I've never said that. So I asked them to read what I wrote and then pointed out "that means 'misdiagnosed' even if I didn't use the word." Then they said they will look at it again and after that I have received no response and had to file this BBB complaint.
  
  To just say "standard of care was met" doesn't address any of the problems, and games the dispute process. However, the acceptance of my payment to zero out the balance is satisfactory to me. I wish they did deal with the doctor that misdiagnosed me, because more people can be misdiagnosed. As for me, I have forgiven to the doctor and I am not the Judge.

   

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  am writing to formally file a complaint against ACS Primary Care Phys ** ** regarding an unauthorized collection account that is appearing on my credit report. I recently received my credit report along with investigation results from my credit bureaus, and I was alarmed to see that ACS Primary Care Phys ** ** has furnished information without my written consent. I have not provided any authorization for the disclosure of my nonpublic personal information, nor have I given any third party consent to furnish a report on my behalf. As a result, I believe that the inclusion of this account is a clear violation of the Fair Credit Reporting Act (FCRA)—specifically under 15 U.S.C. §1681b, which restricts furnishing a consumer report only in accordance with the consumer’s written instructions. Account Details in Dispute: Account Name: ACS Primary Care Phys ** ** Account Number: ******** Date Opened: 12/06/2024 Balance: $1,642.00 Status: Collection (Not SatisfyingF20_TRADE) This unauthorized reporting not only violates my rights under the FCRA but also negatively impacts my credit profile. I have attempted to resolve this matter directly with the furnisher and the credit bureaus without success. In light of previous CFPB and BBB enforcement actions against similar practices, I request that the BBB intervene by investigating this matter and assisting in obtaining the removal of this unauthorized account from my credit report. I also request that ACS Primary Care Phys ** ** be ordered to cease and desist from reporting any information about me without my explicit written consent. Please advise me on the next steps for this complaint and inform me of any additional documentation you require. I appreciate your prompt attention to this matter and look forward to a resolution that protects my rights as a consumer. I further require that you provide me with written confirmation of the deletion and a free updated copy of my credit report within 48 hrs

  Business Response

  Date: 04/01/2025

  Hello,

  Please be advised we are emergency room provider billing for ****************** CCC ED.  In order to confirm your account and assist you further, we are in need of additional information.  Please reach out to ******** *******, Patient Services Supervisor at the Akron Billing Center, directly at ************.  I am available Monday through Friday from 8:30am to 4:30pm EST.

  We look forward to assisting you further, thank you,

  ******** *******

   

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2021 I had corona and checked in Mc.Leo’s hospital- at ****** *****. They gave me infusion and send me home. 2024 my bill $1590- popped up on my credit report. I don’t remember seeing any bill or any contact with me from ACS at all. ACS intentionally send this item to collection agency because they knew President was ready to sign a bill to Law for medical collections not to be reported to the credit agency’s. Law cleared with Government agency’s, ready to be implemented on March 17, 2025. This date, Law requires that about 15 million people’s medical collections accounts will be removed from their credit agency’s. Just about $42B. After 3 years, ACS billing department rushed my bill to collection agency to get some money back. ACS might think people are stupid ?! ** medical collections can be reported following 3 years. They missed the deadline with my bill. I know ACS are not going to move this item from my credit reports. Either way, March 17, 2025 a this bill will be removed from my credit reports. What they did was dirty. The end, They LOSE ! Heads up and Thank you for your time.

  Customer Answer

  Date: 02/28/2025

  [[BBB transcription via duplicate complaint]]

   

  Additional to my complaint - 2022 - Congress pass the law that health care providers cannot report corona patients bills to collections agency’s. With this Law Congress suspended corona patient’s bills to collection agencies. In my case, What ACS did was against the Law. I have contacted with collection agency about this issue. Additional, I disputed this account with credit agency’s. Result was not successful at all. This’s a public corruption, misleading public, false, fake reporting, criminal and ACS broke the law.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Team Health, Northwest Emerg Phys, LLC. ************ Team Health started sending me bills via text on Jan. 28, 2025 for a Dec. 4, 2024 hospital visit saying I owe money for emergency doctor bill for $320. I have not received any hard copy bill in the mail. Jan. 29, 2025, I contacted them via chat on their website (https://******************/) with my updated insurance (new insurance as of Dec. 1, 2024, WA state Medicaid HMO insurance), gave them my client numbers, claims mailing address, etc. I kept a copy of this chat conversation. There is no way to see an actual account where I can update and change my billing and insurance myself. I have to click on their text hyperlinks. Today, Feb. 3, 2025, they sent another text saying I owe another bill for $822 from Dec. 4, 2024 for a total of $1,142. I see two statements (which I copied to my computer) when I click on their text hyperlink. They show “insurance paid $0.00” and list old insurance and Medicaid. I checked tonight, Feb. 3, 2025, my Medicaid insurance shows no billing submitted by Team Health nor NW Emerg Phys. The new statement says the total $1,142 is due on Feb. 27, 2025. Why haven’t they billed my insurance? I see so many complaints about NW Emerg Phy turning people over to collection, when the ball is NW Emerg Phy and Team Health’s court to use the information given to them to bill the correct insurance. Statement says check reference #***************** and I can provide the account number they put on these statements. I am very alarmed nervous how this is going to play out.

  Business Response

  Date: 02/07/2025

  Hello Ms. ************,

  Thank you for reaching out to us with your concerns regarding your emergency room provider billing for date of service 12/04/24.  Per review, a chat contact was made to our National Patient Service Center on 1/29/25 and updated health insurance information was supplied.  My team has added this insurance and has billed our claim and we are currently waiting on health insurance processing.  I will add to my follow up list to review for insurance processing and outcome.

  Please feel free to reach out to our National Patient Service Center at ************ if you have any further items that are in need of review.

  Thank you,

  ******** *******, Patient Services Supervisor - Akron Billing Center

• Initial Complaint

  Date:11/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Er visit 4/7/24 Text stating had payment due in september 2024. Never received paper bill until later than that.Bill for cost of ER physician :$ 1990 Billed wrong insurance although er had correct and my insurance was correctly billed for the er visit and I received EOB for er visit. Called number on bill and gave correct info. Now I have again received the bill for $1990 showing incorrect insurance again. Of note, I have bern to same ER and seen same doctor 4 times in last four years and have never before been billed for the ER doctors care.This is highly suspicious.

  Business Response

  Date: 11/19/2024

  Hello Ms. ********************* you for reaching out to us to review your concern.  Date of service 4/7/24 is for our emergency room provider ******* *******, MD who saw and treated you at ******************** ** OH on this date.  Per review, you insurance was recently updated and rebilled and we are pending insurance reply at this time.

  We do show previous visits for our ** providers at this facility, all of which were processed by your health insurance.  

  Please feel free to reach out to me directly at ************ if you have further questions to review

  Thank you,

  ******** ******* - Patient Services, Supervisor

• Initial Complaint

  Date:10/15/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being billed by Akron(team health) for a medical visit on December 2023. I have spoekn with them eveytime i recieve the same bill probably about 6 times now. They initially bnilled the wrong insurance and will not reimburse the insurance that was billed. this is causing a problem as the main insurance that was supposed to be billed can not be a secondary and will not pay unless it is the primary billed. recently i have talked with the two insurance companies and Akron. Akron is stating that they have been billing the correct insurance but has been denied. interestinly enough the correct insurance company states that they have not recieved a request since June of 2024 and at that time they were still written as a secondary. I am tired of the lies from Akron as I also spoke with the insurance they billed originally and was told that Akron has not tried to reimburse the claim with them. which i believe because on the most recent bill it still shows that Akron received the funds from the wrong insurance company. this can not be resolved until Akron reimbuirses the billed insurance company that they recieved payment from and them submit the full amount to the correct insurance which is the VA insurance triwest.

  Business Response

  Date: 10/23/2024

  Hello *** ******,

  Thank you for reaching out to us regarding your emergency room provider visit with Northwest Emergency Physicians LLC at Skagit Valley Hospital on date of service 12/12/23.  Per my review of your account, I do show TriWest active and primary on this date of service.  At this time, we are past our file limit with TriWest, I have applied an adjustment to your invoice and this date of service has a zero balance.

  If you should have any additional questions or concerns, please reach out to our National Patient Service Center at phone number ************.

  Thank you,

  ******** *******, Patient Services Supervisor

  Customer Answer

  Date: 10/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:10/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Erroneous billing of insurance company resulting in me receiving bills repeatedly. This has happened even after I called TEAMHealth and tried to remedy the issue by giving them correct insurance information.

  Business Response

  Date: 10/30/2024

  Hello Ms. ********,

  Thank you for reaching out to us with our concern regarding your ED provider bill for Emergency Physician Services of New Jersey, seen at Holy Name Medical Center.  Per review, we are past our appeal limit with your health insurance.  At this time, I have requested date of service 05/16/2024 to be closed to a zero balance.

  If you are in need of any additional assistance or review, please contact our National Patient Service Center at *************

  Thank you,

  ******** *******, Patient Services Supervisor

  Customer Answer

  Date: 11/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:08/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began receiving bill notifications from TEAMHealth in spring 2024 via email. These bill notifications said that they concerned medical services provided to my son. I ignored them because 1)my son had not received services from any physician at this organization 2) My son is double insured through my employer and has Medicaid coverage through adoption support so his medical care is covered 100%. I began paying attention to emails on 6/10/2024 when they mentioned collections. I also received a paper bill from them. I did research on the organization and it seemed legitimate so I called. The representative claimed the reason Medicaid had not covered the service was because they had "requested additional information from me." I told her I was not sure what that was referencing, so she said to follow up with Medicaid. The representative from Medicaid said there were no notes of this sort on any of the Medicaid claims for my son. Additionally she said that each claim listed my obligation for services at $0. This was confirmed when I checked my claims on our online account. I called TEAM Health (Akron Billing Center) back and told her that I would not pay the bill because Medicaid said I was not obligated to do so. She said it was my responsibility to make sure Medicaid had the info they had requested. I told her the Medicaid representative was unaware of any information that they needed, and asked how I could provide them info they did not actually request. After I continually told her that it was their responsibility to follow up with Medicaid not mine, she finally agreed to re-bill Medicaid. I then continued to receive bills via email on 7/15/2024 and paper on 7/18/2024. These bills do not mention the Date of Service or Services being billed for and do not match amounts on my EOBs from my insurance or Medicaid. There are several similar complaints against this company on Google Reviews.

  Business Response

  Date: 08/19/2024

  Hello ****** ****** ******,

  
  Thank you for reaching out to us with your concerns regarding ***** ******** emergency room visit at Skagit Valley Hospital on date of service 01/16/2024 for our providers Northwest Emergency Physicians LLC.  Please note, we are the emergency room provider (doctor, nurse practitioner, physicians' assistance) billing which is separate from the facility charges. 

  
  Per review of the account, primary insurance made a $274.81 payment on 02/19/24 and a $789.49 adjustment was applied.  A balance of $68.70 was left as co-insurance due.  We are currently billing our claim to the secondary Medicaid insurance and are pending their reply at this time.

  
  If you wish to review the account further or confirm Medicaid information on file being billed, please contact our National Patient Service Center at ************.

  
  Thank you,
  **** *******, Patient Services Supervisor

• Initial Complaint

  Date:05/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to ER Jan 1,2024 The attending tech could not find reason to give me medication I have ****************** They paid *************** in WinterGarden Fl $1122.11. Now Team Health wants me to pay a separate bill of$ ****** for the attending Doc . I have never heard of such a thing !!I have called numerous times . They continue to harass me!

  Customer Answer

  Date: 05/31/2024

  They are billing me for a Doc visit at *************** in ******************* was an ER visit. My 2 ins companies paid the hospital. I should not be charged again for ER Doc visit . My ins paid the hospital. 

  Business Response

  Date: 06/04/2024

  Hello **********************,

  
  In order to locate and review your account we are in need of additional information; can you please provide us with the account number or your date of birth?  I will be happy to assist and review further.

  Thank you,

  ***********************, Patient Services Supervisor

  Akron Billing Center