ComplaintsforVanDevere Chevrolet

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my truck to Vandevere Chevrolet to get a fuel injector changed. It was bad and covered under warranty. They broke two injectors and bent my fuel rail getting the one bad injector out. They tried to charge me $600 for the parts they broke. I finally gave them $250 just to get my truck back.

  

  Business response

  07/31/2024

  Our General Manager spoke with Mr. ******** on Friday July 26th and agreed to refund $200. A check for that amount was written and sent in the mail on Friday. The warranty he is referring to is the free powertrain warranty VanDevere provides to our customers who purchase a vehicle with less than 100,000 miles.  He is welcome to take it to another certified shop but the requirements are that he calls the administrator which is Warranty Forever at ************** prior to each service performed or the warranty will be voided. I have attached a copy of the contract where the customer initialed the contract as the requirements were explained at the time of his vehicle purchase.

  Customer response

  07/31/2024

   I am rejecting this response because:
  I bought from this company based on this warranty. I believe they breached the terms of the contract by causing damage to my vehicle. They also breached by asking me to pay $600 for $300 worth of parts.I have zero trust in this company. If they want to buy my truck back for full price that I paid fine if not I believe they should allow me to use my warranty at a trustworthy repair shop or dealership.Otherwise it feels like a bate and switch. Offer something then when it’s time to use it they make me pay for their incompetence. 
  
  

  

  Business response

  07/31/2024

  We have refunded $200.00 and have explained the warranty terms. We have no further response.

   

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  November 2022 I received my 2017 Silverado in an exchange for my 2020 Silverado that I previous filled complaints about. After the first month or so in my new truck I started experiencing issue with the truck I would bring the truck in stating my concern and the company would tell my I have a warranty so I shouldnt worry, but as problems continue to happen it started to be an inconvenience for me I even had to reach out to the attorney general as Ive done before, now the truck is back at ********* been the since 6/18/24 with engine problems its been a week I been without vehicle this is just to much to go through paying all this money for these trucks Ive been disappointed and something has to be done.

  

  Business response

  07/11/2024

  Vehicle repairs are unpredictable but fortunately ************** purchased an extended warranty and his repair is covered by the warranty company with the exception of the $100 deductible. We are sorry for the inconvenience but are doing our best to get the vehicle repaired as soon as possible.

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 6/12 I had corresponded ***** (Sales Manager) over phone and text in reference to a 2109 Chevrolet Corvette. Ultimately I was asked to place a $1000.00 security deposit whic I did. On 6/13 I called ***** to inform him I had decided not to move forward for multiple reasons, one being that the vehicle's rear end had previous damage which although had been repaired was unacceptable! Researching consumer protection laws in Ohio I called ***** to inform that I had decided to go in a different direction and like a typical salesperson he attempted to sway me with many options which I rejected. Stating that he was "new" to that type of situation he "would need to speak with finance." To this day I have yet to recieve any contact from this dealership! I will tell you this is only the first step in getting the finance dept to comply, because if not I will move on to the to not only the Missouri Attorney General's Office but Ohio's as well, which perhaps know me on a first name basis!

  

  Business response

  06/18/2024

  A refund was done today on the customers credit card. We are sorry for the inconvenience. 

  Customer response

  06/18/2024

   I am rejecting this response because: Unfortunately I do not see a “refund today”when looking at my checking acct balance! Please inform me when I can expect what you claim!  FYI, I have filed a consumer complaint with the Ohio Attorney General’s Office to get as much visibility on this matter, therefore your cooperation is greatly appreciated!
  
  
  

  

  Business response

  06/18/2024

  Attached is a copy of the refund transaction. Most refunds take 24-48 hours to post to the customers accounts. That is not something VanDevere has any control over. 

  Customer response

  06/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and appropriate your prompt cooperation with this matter, therfore I find that this resolution is satisfactory to me. 

• Initial Complaint

  04/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought this car used back in November I have only put a couple 1000 miles on it since then have had nothing but issues with it have probably been in there about every 3 weeks on average with another problem with the car they basically started off by selling me a stick shift with no emergency break and then pretty much told me to deal with it when it barely worked I ended up having it done on my own now the owner did pay me back but there are several other problems with the car. Initially they tried to trade me into a jetta which I didn't want because I'm a single homeowner and if you know cars at all you know that jetta's are very expensive to fix German made car Now several issue issues with the car since then now it's sitting in front of my house with the transmission out I can't even drive it I have no toe no loner which they did give me a loner the last time I was there at no charge Now they say it's going to be over a week just to even look at the car let alone fix it and I don't have a vehicle for work or appointments or anything and I live alone The owner wants me to come in and talk about turning the car in for something else the problem is the owner hasn't been there for the last month for me to talk to he's been out on surgery And now he isn't even really willing to help me like he was before The star has been nothing but a headache from the day I first got it A whole goal with this is just to get something reliable in my price range they have nothing that is available In my price range that isn't over a 100000 miles which doesn't qualify for their warranty or a couple that are also junk. By looking up information on the car's prior to purchase reliability reviews etc Trying to just get them to take the car back so I can find Something Else. Even been trying to talk to their Kia dealer who has been pretty helpful... But we're at a standstill to do anything because the owner has been in and out of the office with some kind of surgery

  

  Business response

  04/11/2024

  ********* purchased her 2012 Nissan Juke on 11/18/23. She had an issue with the emergency brake in Jan of 2024, which was repaired by VanDevere at our expense. *********** vehicle was brought in for service 4/10/24. Customer states that the transmission is not shifting in first gear or reverse. Our Technician removed the shifter cover and disconnected the cables. He found that the side to side cable only moves from 3-4 or 5-6 gear. He then removed both ends and found lever on transmission binding. After further inspection he found a walnut stuck between the transmission and side lever. He removed the battery, battery tray and then was able to remove the walnut. All gears were operational after the repairs. ********* was advised of what was found and responsible for the repair. ********* is more than welcome to come in to see about trading in her vehicle for something else. All is dependent on payoff, value of trade, credit approval etc. 

• Initial Complaint

  03/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Since I've had this car I've had numerous of issues with it. I've paid a thousand dollars already in repairs shortly after getting the vechile. Also since getting the vehicle my check engine light have been intermittent and therefore the dealership claim to not be able to diagnose my issue. I've been stranded places due to my car not turning on. I can't get my plates on my car and have been pulled over multiple times and am now facing serious charges because I've had to drive a vehicle that can't pass e check. I'm told to fix everything wrong with the vehicle it's $8,000. I've paid so far $11,500 for this car and still owe $9,000. I been completely scammed I was given a warranty that doesn't cover anything that's going wrong with this car. I'm told my car is unsafe to drive but i have to get back and forth to work so im putting my life in danger. This is not right what's been done to me and I'm seeking justice.

  

  Business response

  03/14/2024

  ********* ********* purchased the 2008 G6 in May of 2022 with 92,000 miles on it and did purchase a Superior extended warranty. Most of the repair history is routine maintenance, brakes, oil changes, battery which is not covered under a warranty.  She was just in for service in Feb with issues with her vehicle. I had the service manager verify that her warranty is still valid. If she would like to bring her vehicle into our service department we will be glad to call into the warranty company and see what repairs are covered and get claim approval to repair her vehicle. I apologize that this wasn't done in February.

  Customer response

  03/14/2024

  I was already told that $8000 that's needed to fix my vechile is not covered under my warranty.  I want out of this contract.  I already went through having my vechile looked at with no resolution for my problem and was told $8000 is needed to fix my car.  

  Customer response

  03/14/2024

  I was already told that $8000 that's needed to fix my vechile is not covered under my warranty.  I want out of this contract.  I already went through having my vechile looked at with no resolution for my problem and was told $8000 is needed to fix my car.  

  

  Business response

  03/20/2024

  I spoke with our service advisor who helped ******* ******. He stated that he did call the Superior warranty company to see what was covered under her powertrain warranty. They asked for pictures of all areas of the car to see the parts that needed repaired. When the representative saw all of the rust and corrosion they required to come out and inspect the vehicle. According to our Advisor the customer refused that inspection and came and picked up her vehicle.  

  Customer response

  03/22/2024

  This is completely not true. I will not stand for lies and I will hire a lawyer if this company continue to lie and deceive. They told me there's nothing that can be covered and told me to get another vehicle!!!

• Initial Complaint

  12/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bout a car that was a lemon & engine went out after a few months of driving & I never missed a car appointment at car lot & soon as they worked on the car check engine came on & engine went out.. it’s all documented at the lot dates & times

  Customer response

  12/11/2023

  I purchased car 11/16/22 & engine went out after car lot did an transmission flush… there was never no issues with car until after the transmission flush which was July & the engine went out right after & when I tried to use my warranty I was told I can’t use it cause someone or mechanic caused the issue which is the car lot of purchase which is Vandevere Chevrolet **** ****** **** ***** **** ***** 

  Customer response

  12/11/2023

  Car information proof & sales & mechanic history 

  

  Business response

  12/15/2023

  The customer purchased there vehicle in Nov of 2022. According to the customers service history they came in on 12/30/22 for an oil change,4/17/23 for the check engine light which a battery was recommended but not done. 8/10/23 for a transmission flush, 8/25/23 check engine light and code ***** which indicates to replace the purge valve assembly, ignition coil and spark plug in cylinder 1 and upstream oxygen sensor which was covered under the extended warranty. 8/29/23 the customer stated that there was a whining noise when accelerating. Upon inspection, a claim was submitted to the warranty company for a failed engine due to coolant intrusion per TSB ******** The claim was denied by the warranty company because the coverage for the engine block and cylinder head(s) is if damaged by an internally lubricated component. We then contacted warranty forever to see if it was covered and unfortunately the warranty forever was voided due to no calls for pre authorizations for oil changes not done here at VanDevere. I have attached the Warranty Forever service requirements sheet signed by the customer at the time of sale.  

  Customer response

  12/17/2023

  They are lying… I got my car done at shops that they referred which is ***** *** * ******** ** ***** **** ***** & or sometimes ******** ** ******* *** ****** ***** *** * ******* ** ***** **** ***** both well recommended 4-5 star businesses… & on top of that if u check the maintenance history the engine light came on after they did transmission flush… the car never worked after the flush that they did… everything is documented or in the docs that I sent in already… thank u & for further information u can contact oil changes up above everything is documented there also…

  Customer response

  12/17/2023

   I am rejecting this response because:
  I got oil changes at 4-5 star oil change services which are ***** * ******** *** ****** *****… & also if u check maintenance history I sent car drove perfectly fine until the did transmission flush… I left car there for 3-4 months until I received a call to come get car or it will b towed & ruin my credit score & put me in debt & & still not have a car… I lost my job since car went out & my family & the car is just sitting can’t drive while I get charged every month with no income cause I lost my job due to not having my car which is the first car I ever purchased off a car lot…
  
  

• Initial Complaint

  10/24/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Poor customer service f**m the service department. ******** to exact. I received a mailing f**m Chevrolet saying my dealership advises of work I needed done. The mailing has VanDevere's service managers name on it. It said to contact them for what needs done. I just had a transmission flush 10/12/23 so I was wondering what else needed done. I called and got *******, who transferred to **, who transferred me to ****, who transferred me back to *******, who transferred me to *****, who transferred me to ***?, who kept me on hold. Called back and go ******* then ********. Oh smart mouth ******** told me they don't send us anything like that. She had such a horrible attitude. So much so, I got in the car to prove that Chev**let sent it and told me to contact them. When I pulled in and ******** heard me discussing this with someone, she went to the other service guys and they all looked down towards me. I could just cry. I asked for **** and was told **** is the other manager who I could talk to. I have no faith in him and him talking to ******** the issue was taking to lightly. I have purchased 3 cars from VanDevere. Have had great customer service. This was thee worst. I still don't know what her attitude was for. But to talk about a customer while I'm still there. Horrible!

  

  Business response

  10/26/2023

  Our Service Manager ****, called the customer and addressed the situation with all parties involved.

  Customer response

  10/26/2023

   I am rejecting this response because:
  I would like an apology. I was embarrassed in front of the other service people and I do not believe she was talked to seriously about how she was incorrect in the fact I did have a post card from Chevy regarding contacting VanDevere.  And she wasn't professional to run and smirk with other workers.
  
  

• Initial Complaint

  10/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I first bought a 2016 Tundra on 8/25/23. I drove it for a little over a moth before I realized that the odometer hadn't changed since the day I bought it. I called and talked to the sales manager, his answer was it could happened as soon as I drove off the lot, which we both knew thats not correct. His next response was well your in luck its under warranty. I let him know that there's no way we would ever know exactly what the true miles are and that they should have listed it as unknown miles, which if I had known that I would have never bought the truck. They agreed to buy back the truck but I had to purchase another vechile. They told me that they could not refund the $2627.57 for the taxes which I believe they should. I shouldn't have to loose that money due to their error. They should have noticed that the odometer wasn't working. I did purchase a 2018 **** truck and the very next day I had Issue with it. It was hard getting someone to call me back but finally the sales manager called and again he said your're in luck its under warranty. I don't believe they even serviced the truck because when they sent it to **** to get repaired, it needed 8 spark plugs so that showed they never serviced it. I'm happy with the truck now but not what I had to go through. I still believe the $2627.57 should be their loss not mine.

  

  Business response

  10/09/2023

  One of our Sales Managers spoke with ***** and we are refunding her taxes of $2627.57 as requested.

  Customer response

  10/14/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  08/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We took our **** Chev Avalanche into VanDevere Chev for service on 8/9/23. The service employee's name is ***************************** that wrote up the service order. We advised *** that when trying to shut the truck off, the key would not come out of the ignition and the battery light would stay on. We advised him this happened about half of the time. They allegedly fixed it on 8/9 and we picked it up, paying $708.60 for repairs. When driving the truck early morning on 8/10 we had exactly the same problem. We called *** and took the truck back in again. *** called at 4:30 pm on 8/10 and said the truck would not be repaired that day. He had 3 technicians look at it and they didn't know what was wrong. He said they would try to get it repaired and call me early on 8/11. I never received any call from *** on 8/11. At 2 pm on 8/11, I began calling them. I called 6 times and was either disconnected or hung up on each time. I also texted *** with no response. At 3:30 pm, I was finally connected to ***. I asked for the status of the repairs. He said as far as he was concerned, the repairs were done. They had done a diagnostic test on the truck when we brought it in and they did the repairs that were recommended. I told him that obviously the repairs weren't done correctly or the diagnostic test was wrong since the truck wasn't repaired. He said he didn't know what was wrong with it and we should pick it up. I asked for a refund so we could pay a different repair company to fix our truck. *** said they would not issue a refund and they were not willing to work on it any more. We picked the truck up and the truck is still having exactly the same problem as when we took it in to VanDevere. We are not able to use the truck until proper repairs are made. We have filed a complaint with the **** Attorney General's complaint line and we are going to dispute the credit card charges. We will also make an appointment with a different repair company to repair our truck.

  Customer response

  08/15/2023

  [BBB Transcription via Phone]

  My husband took the car to another shop. The technician came out and looked at it. He knew immediately that its in the shift lever. It has nothing to do with what VanDevere said. I don't believe VanDevere did a diagnostic test. They said they can fix it in September. 

  

  Business response

  08/21/2023

  The customer did bring her vehicle in stating that the key was constantly getting stuck in the ignition when turning the vehicle off. The ignition cylinder was gummed up so we replaced the ignition cylinder. The vehicle was working after the repair of the cylinder was made. The customer brought the vehicle back stating the same thing was happening but we could not get the vehicle to duplicate the issue. All components were working properly at that time. We will gladly perform additional diagnostics free of charge and assist in repairs if we can duplicate the failure to repair it properly.

  Customer response

  08/23/2023

   I am rejecting this response because:
  
  When we took the truck back in the second time, the same exact problem existed. The service man, ***, was at lunch when we took the truck back in the second time. A different person saw the truck with the exact same problem.  VanDevere kept it overnight and said they were not able to determine what was wrong. They said they did the repairs recommended by the diagnostic test and were not willing to do any more work on it.  VanDevere refused to work on it to determine what the problem was. They allegedly did a diagnostic test and charged us a fee for the test. They have the equipment to determine what the problem was. But they did not repair it. We have to have the truck to drive for our transportation and had no choice but to take it to a different garage for repairs since we could not drive it in that condition. The other garage immediately found the problem which was in the shift lever and had ABSOLUTELY NOTHING to do with the ignition switch. Therefore we are requesting a full refund from VanDevere.

  *********************

  

  Business response

  08/31/2023

  We repaired the ignition cylinder as it was recommended by the diagnostic and due to the fact that it was gummed up and needed repaired. The customer approved the repair and when complete all components were working at that time. We will gladly look at the vehicle and perform additional diagnostics free of charge and assist in repairs to the gear shift if we can duplicate the failure to make the needed repairs.

• Initial Complaint

  05/24/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I traded my car in for another car and the car is worth $24,000 at most and I’m paying $36,000 got me $12,000 in debt with a high car note. I was trying to refinance my car note and couldn’t because I’m in debt with first one. Please help me!

  

  Business response

  05/26/2023

  ****** ***** purchased a 2018 Ford Explorer in May of 2022. She traded in a 2015 Dodge Journey with 104,547 miles and owed more than the vehicle was worth which put her in a negative equity situation. The price paid on her Explorer was the market value at the time of purchase. 

  Customer response

  05/30/2023

   I am rejecting this response because:
  
  This information was not told to me during purchase for trade in. I was told I was getting a managers special and that the money owed on car will not be put onto my new purchase amount. My credit even went up because Vandevere tried so many different loaners to get me a loan for higher payments a month. I will fight this no way I’m in debt because of a car dealership. I will fight this. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩