Online Retailer
Survival Constitution, LLC.Find BBB Accredited Businesses in Online Retailer.
Complaints
Current Alerts For This Business
Consumers Allege:
1- Unclear Subscription Terms: Many customers report confusion over the terms of the subscription, particularly around the free item with paid shipping. Consumers feel they were unknowingly enrolled in a subscription or did not clearly understand they were signing up for recurring payments.
2- Difficulties with Cancellations and Refunds: Customers have trouble canceling their subscriptions and retrieving refunds, especially if they were charged multiple times. The company’s refund policy is perceived as restrictive, only offering refunds for 60 days.
3- Unexpected Charges and Repeated Billing: Many customers claim they were charged multiple months despite not intending to subscribe, leading to frustration. The recurring charges are often seen as excessive, with customers feeling they were not given clear information about ongoing payments.
BBB strongly suggests that Survival Constitution, LLC considers reviewing the internal policies and procedures due to the increase in BBB complaints.
Survival Constitution, LLC may benefit by:
1- Clear Subscription Disclosure: Make the subscription terms highly visible and explicit during the purchasing process. Use bold text, checkboxes, or pop-up reminders that outline the subscription details and recurring charges, ensuring customers can easily understand what they are signing up for before completing their order.
2- Streamlined Cancellation Process: Simplify the process for customers to cancel their subscriptions, ideally with a one-click option or automated system that makes cancellations straightforward. Additionally, provide a dedicated support channel that can promptly assist customers with cancellations and refunds.
3- Refund Policy Revision and Communication: Reevaluate the 60-day refund policy to offer more flexibility for dissatisfied customers. Consider extending the refund window or offering partial refunds for customers who didn’t understand the subscription terms. Clearly communicate this policy upfront and in follow-up emails to ensure transparency and reduce confusion.
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