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Business Profile

Pizza

Pizza Bogo - Akron

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was poisoned, not even a refund. Despite meticulously confirming my food allergy with the shift manager multiple times—before ordering, during the order, and even shelling out extra money online for a supposedly gluten-free pizza—I found myself poisoned. The sheer disarray and lack of professionalism in this situation were beyond belief, surpassing any standards and trumping all my past restaurant experiences. It's mind-boggling to fathom the extent of the chaos. Had our allergies been more severe, the consequences could have been dire, potentially leading to hospitalization. The manager, who confidently assured us of the restaurant's full gluten-free compliance, personally crafted a gluten-laden pizza for us. The repercussions of that negligent act have plagued us for days with relentless allergic reactions. Our attempts to seek resolution involved a frustrating game of phone tag between the store, their ordering app support, and various managers—all in pursuit of an elusive owner who seemed impossible to contact. To add to the absurdity, we discovered that the manager responsible for our ordeal had abruptly quit, leaving the store in disarray mid-shift and tossing her keys away. Miraculously, she "un-quit" a few days later and resumed her duties. Amidst this chaos, we were informed that a refund was out of the question because we had consumed some of the pizza—unaware that we were ingesting poison until the symptoms manifested. The entire saga embodies a level of incredulity that surpasses any reasonable expectation of customer service and safety

Pizza Bogo - Akron is NOT a BBB Accredited Business.

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