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Business Profile

Colleges and Universities

University of Mount Union

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    04/26/2024

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    I am a renter at Glamorgan apartments in Alliance, OH through the University of Mount Union. They raised my rent this month with no notice. It says in my lease, " housing rates are set annually by the Business Office and may change from year to year." My lease started in August, so I have not yet lived in the apartment a year. I did talk to housing and they will not work with me even though they did admit that my rent was raised without notice and the lease is worded in a way that suggests my rent should not be raised until August.

    Business response

    05/04/2024

    The housing office was using new rates set for the upcoming academic year for the rate that was being charged in May. Most of the students who move in are in the May to April lease schedule. After talking with housing, they confirmed that they are telling students that the price is for one year. Since they told the students that the price is for a year, it will remain the same until the end of the one year lease agreement, then it will be a month to month lease at the current price. Any student who was charged an increase and has a lease that isn't at one year or more, will be refunded the difference. 

    Customer response

    05/07/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **** ********

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BBB Rating & Accreditation

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Contact Information

1972 Clark Ave

Alliance, OH 44601-3929

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(800) 992-6682

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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