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Business Profile

Major Appliance Dealers

Grove Appliance TV Furniture & Mattress

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

This profile includes complaints for Grove Appliance TV Furniture & Mattress's headquarters and its corporate-owned locations. To view all corporate locations, see

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Grove Appliance TV Furniture & Mattress has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ******* dryer from Grove appliance in alliance ohio. The total cost was $552.74. It stopped heating almost a week after purchasing it. . I called and they sent someone on March 18th. He took it apart figure out the problem and changed the ignitor because he said it was cracked. Then on March 29th the same thing happened again and I called they said they couldn't send someone to fix it until March 22nd. I asked about a refund they told me id have to pay a 25% restocking fee, but I don't understand why I'd have to pay and loose out on the money since it wasn't our fault it broke. There's a year warranty but I don't want to keep something if it's going to break every week.

    • Initial Complaint

      Date:06/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a speed queen commercial washer in July or August of 2022 for almost $1200 with a 5 year warranty. The washer stopped working on the day after they installed it. I have called 5 times since purchasing because the washer becomes off balance and does not spin out the water. They have told me that we were loading it improperly and that it wasn’t getting enough water. On the 3 rd trip out, they discovered that the machine was not level and the tub was hitting the inside of the machine and causing it to stop. They installed the washer. On the last visit I was told that the warranty only covers parts, not labor because we are a business even though it is literally a commercial washer. The washer is obviously a lemon and I would like it replaced. They were out to replace the springs on June 27, the washer quit again on June 28 and I called again. They have not returned my call. I do have a receipt that I can send if necessary.

      Business Response

      Date: 07/01/2023

      We have gone above and beyond to take care of this customer.  We were out yesterday 6/30/23 & the screens to the water were clogged due to poor water quality.  We showed how to clean which was causing the loads not to spin out because the unit could not get enough cold water.  We are following the rules of the warranty set by the manufacturer.  We can only do so much but have been out multiple times.

    Grove Appliance TV Furniture & Mattress is NOT a BBB Accredited Business.

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