We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Handyman

Overland Property Management LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Handyman.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    04/20/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    I moved in to Unit 104 on May 13th under the promise that the unit would be repaired. When I arrived, the apartment was in such disrepair (including missing windows, water damaged walls, broken glass) that I demanded a move to another unit, as well as money off of my monthly rent due to the lack of holding up their end of the lease agreement. After fighting for weeks, they agreed to move me to Unit 103 across the hall which had its own number off issues. I had more broken windows, damaged flooring, and a non-functional stove for almost two months. Most of these issues remain unresolved. Additionally, about a month ago, the ceiling in the bathroom began to cave in due to a leak from the tub in the ceiling above. They never addressed the leak, and instead, patched up the ceiling and left it unrepaired (this is noticed in the city inspection completed in Feb 2023). Two weeks ago, the leak persisted and more damage was occuring on the ceiling. I notified the maintenance team and they no-showed multiple appointments to fix the damage. I was contacted by ***************** in the front office that I needed to stop cancelling the maintenance appointments, even though that never occurred. After calling them out for the behavior, they notified me that they were not extending my lease and I needed to move out by May 31st. When I called the main office to dispute what happened, ***************** stated that it was "my communication with the front office" as to why they chose to not allow for the renewal. I have been living in a severly disrepaired apartment for almost a year, paying the full monthly rent, only for them to not hold up their end of the bargain. I'm not the only one experiencing these issues either - multiple renters report the exact same experience with this company and a quick ****** search will show how unprofessional and negligent they are.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

B-

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 7

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

Ashland, OH 44805-9363

Visit Website
(419) 685-7944

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.