Business Profile

New Car Dealers

Don Wood Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Don Wood Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

42 total complaints in the last 3 years.
6 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/17/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought/financed a car over a month ago and after having the vehicle a few days the finance company wouldn't approve the loan because Don Wood never turned in the required documents. I was told my down payment would be refunded the money. Now I keep getting the run around and being ignored. I need this money back ASAP
Business Response
Date: 04/17/2025
Re: BBB Complaint ****** ******

Dear Better Business Bureau,
Thank you for bringing this matter to our attention. We are grateful for the opportunity to review the situation and work toward a resolution.
We understand Mr. ******* concern and are committed to addressing it promptly. Our manager, **** ******, will be reaching out directly to Mr. ****** to resolve the matter and ensure that any outstanding issues are handled appropriately.
We appreciate Mr. ******* patience and sincerely hope to bring this matter to a satisfactory conclusion as quickly as possible.
Sincerely,
****** J. ****
******************start="810" data-end="813"> Don Wood Automotive
*********************************************************************
Business Response
Date: 04/23/2025
Re: BBB Complaint ****** ******

Dear Better Business Bureau,

Thank you for bringing this matter to our attention. We are grateful for the opportunity to review the situation and work toward a resolution.

We understand Mr. ******* concern and are committed to addressing it promptly. Our manager, **** ******, will be reaching out directly to Mr. ****** to resolve the matter and ensure that any outstanding issues are handled appropriately.

We appreciate Mr. ******* patience and sincerely hope to bring this matter to a satisfactory conclusion as quickly as possible.
Sincerely,

****** J. ****
President
Don Wood Automotive
*********************************************************************
Customer Answer
Date: 04/23/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23217974

I am rejecting this response because: I never received a call and told by ******* or ******* about a month ago he was working on my refund but haven't heard anything and now he is not answering or returning my calls. I want my refund back or if Don Wood could find me another qx60 or even a qx55 soon i would maybe consider it. I am looking to purchase a car but something needs to happen . I wanted to keep the car and my fault Don wood didn't turn in the required documents.

Regards,

****** ******
Business Response
Date: 05/02/2025
Here is a copy of the tracking information for the refund check thats been reissued. Weve issued a stop payment for the previously issued check.

Thank You,

****

**** ****
President
Don Wood Automotive
**************
Customer Answer
Date: 05/05/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint. Thank you for resolving this matter. I wish things would have worked out and that dealership turned in the necessary paperwork so I could have kept the vehicle.

Regards,

****** ******
Initial Complaint
Date:04/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2018 **** mustang from don wood **** in ****** **** on March 25 i drove the car for 455 miles and the enigne blew up after talking to 5 sales people assuring me the problem would be taking care of **** the sales manage got back with me said he would have to check into it 2 days I have to call again with no response I finally got ahold of him again he said he could offer me a motor at cost of 4000 or 5000 dollar out of my pocket very poor business I would like the car fixed if not a refund please
Business Response
Date: 04/11/2025
Re: BBB Complaint ID ******** ***** *****
Date of Complaint: April 10, 2025

Dear *** ******************* you for the opportunity to respond to the concerns submitted by *** ***** ***** regarding his purchase of a 2018 **** Mustang from Don Wood **** in ******, *****

First and foremost, we regret the unfortunate circumstances *** ***** has experienced with his vehicle and empathize with the inconvenience it has caused him. We appreciate the opportunity to provide the following factual background and clarify our efforts to assist.

*** ***** purchased the aforementioned vehicle on March 25, 2025. At the time of sale, the vehicle was clearly disclosed and sold as-is, in accordance with Ohio law, and *** ***** expressly declined the option to purchase an extended service contract or warranty coverage that was made available to him. As is standard in such transactions, the as-is designation was documented in the signed paperwork and acknowledged by *** ***** at the time of delivery.

Upon learning of the engine failure, we promptly offered assistance out of goodwill, despite there being no legal obligation for us to do so under the terms of the sale. Specifically, we:

Offered to locate a replacement engine and perform the repair at our internal cost, which would have significantly reduced the financial burden on *** *****.

Proposed a trade-in scenario that would allow *** ***** to exchange the vehicle and avoid the repair altogether.

Both options were respectfully declined by *** ******************* we are sympathetic to his situation, we must reiterate that the vehicle was purchased without any warranty and with full transparency about its as-is status. We believe our offers to assist in resolving the matter were fair and in good faith, and we regret that *** ***** chose not to pursue any of the proposed solutions.

We remain committed to honest and transparent dealings with all of our customers, and while we are unable to offer any additional assistance in this matter beyond what has already been extended, we sincerely appreciate the opportunity to clarify our position.

Sincerely,
****** J ****
President
Don Wood **** Lincoln Inc.
Initial Complaint
Date:03/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was sold vehicle that was still in 45 day temp tag period and it blew up. Im going to be sued over balance. Don Woods of ***** would not give me my down payment back or take care of problem in anyway. They sold me ***** dollar warranty and said it covered nothing. Said the vehicle was out of oil. No leak when I drove it
Business Response
Date: 03/24/2025
Business *****************start="91" data-end="94">
To Whom It May Concern,
This issue appears to have occurred in December 2023 through January 2024. We understand that Ms. ****** has experienced difficulties with her vehicle purchase, and we sincerely regret that she is dissatisfied with the outcome.
The vehicle in question was sold as-is with ******* miles, and unfortunately, that status means there was no implied warranty from the dealership at the time of sale. We understand she also purchased an extended service contract, but based on her report, it appears that the contract administrator did not approve the repair.
To ensure her concerns are addressed appropriately, Ive asked our manager, **** ******, to reach out to Ms. ****** directly to discuss the situation further and look into any possible solutions. We are more than willing to listen and explore options that may assist in resolving this matter amicably.
We appreciate the opportunity to respond and remain committed to providing fair and transparent service to all of our customers.
Sincerely,
****** J. ****
******************start="1212" data-end="1215"> Don Wood Automotive
Initial Complaint
Date:02/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I added ************* when i bought a truck from them. I paid the truck off early and went in and filled out their paperwork to get my refund. They said it would take between ****** days to receive the refund. It has been way longer than that time frame. I sent many emails and text messages along with phone calls about it. i get no response from them. I had a run in with this company 25 years ago and ***** i would never do business with them again, but i went against my better judgement and bought this truck from them. Then when i bought this truck i was supposed to get touch up paint from them, that was in the paperwork, well it took a complaint to the BBB before i got it, so it is no surprise to me to be writing this complaint. Buyer Beware with this company. I am still waiting on my refund from the ************* as i am writing this up.
Business Response
Date: 02/17/2025
Thank you for bringing Mr **** concerns to our attention. We're disappointed to hear about his experience, as we strive to ensure our customers are satisfied throughout their entire process with us.
We deeply value the relationship with all of our customers, and it is never our intention to cause frustration. We regret for the delay in processing his ************* refund and understand his disappointment. To help resolve this matter as quickly as possible, we would appreciate it if he could provide us with his current address. Once we have that, we will send his refund and provide tracking information to ensure everything is handled smoothly.
Please feel free to contact ******* ***** directly at ************ or ******************************* so he can assist you further. We are committed to doing everything we can to resolve this issue to his satisfaction.
Sincerely,
**** ****
President, Don Wood Automotive
Customer Answer
Date: 02/18/2025
They asked for my current address,
It is:
**********************;
**********************
They should have it in their records from when I bought the truck from them
Customer Answer
Date: 02/20/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22951953

I am rejecting this response because: They asked for my current address,

It is:

**********************;

**********************

They should have it in their records from when I bought the truck from them

Regards,

******* ****
Business Response
Date: 03/03/2025
Customer received refund once address was verified. Tracking for **** 9405 5301 0935 5104 1142 59.
Initial Complaint
Date:07/16/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We added GAP insurance to our car loan that we had purchased brand new in 2022 from Don Wood in Athens, Ohio. February of this this we we paid off our vehicle, (5 years early) we went into the dealership in March to file for a refund of the remaining balance of the insurance owed to us, filled out the paperwork was even charged a 50 dollar cancelation fee which is fine, but we were told we would receive our check in approximately 4 weeks for $525 dollars, when we did not receive the check we went back to the dealership and was told it was submitted again and we would get it in about 5 days., that’s been approximately 5 weeks ago. We hate to file a complaint because we do like this dealership and like giving them our business. We have made multiple attempts, leaving messages and no one will return our call.
Business Response
Date: 07/17/2024
Subject: Response to BBB Case for ******* & ****** ******

Dear Better Business Bureau,

We regret any inconvenience *** and ****** ****** experienced with our service. The policy was indeed canceled on March 6, 2024, and it appears there was a lack of communication internally that led to this situation. We have taken steps to improve our process to prevent such issues in the future.

I want to extend our deepest apologies to *** and ****** ****** for the inconvenience caused. As a gesture of goodwill, we would like to offer them a $50 credit for any future service needs at our Hyundai dealership. Additionally, we are mailing their check today.

Sincerely,
**** ****
President
Don Wood Automotive
Customer Answer
Date: 07/17/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

*** And ****** ******
Initial Complaint
Date:04/30/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2019 Jeep Wrangler MOAB addition on 12/2/2023 at the time there was approximately 9,600 miles on vehicle. The original powertrain warranty is still in effect (5/13/2024). 1. On 1/5/24 the check engine light and the auto stop/start light came on. I reached out to the sales person who stated to bring in the Jeep and they will take a look at it. (01/05/24-01/10/24) 2. 1/17/24 check engine light back on (01/16/24-01/17/24) - changed spark plugs. I waited in the lobby for 4.5 hours before I was told to go home and can pick up next day. 3. 1/19/24 check engine light and auto start/stop back on. Replaced auxiliary battery 4. 2/2/24 check engine light exhaust leak 5. 2/7/24 check engine light/auto start/stop light (2/7/24-2/27/24) 6. 3/1/24 check engine light/auto start/stop light (3/1/24-3/30/24) Map sensor replaced 7. 04/01/24 check engine light/auto/start/stop light (4/1/24-4/17/24) changed oil, requested I ride with service tech maybe my driving causing the lights 8. 4/21/24 check engine light/auto/start stop light (04/021/224 - Current) While Don Wood has given me a loaner car to drive, they can not seem to fix this issue (not for lack of trying). I reached out and left a message for owner (04/22/24) with no response as of today. Don Wood has put over 400 miles on Jeep and still can not figure this out (states lights do not come on for them). I drive about 100 and lights come on. I would like to be refund for this Jeep as it does not seem to be fixable. I have attached the service orders (that was given to me - did not get one for 4/1/24 states order is still open since Jeep was brought back) and pictures of lights and codes from Advance Auto's screening.
Business Response
Date: 05/01/2024
Hello,
According to ******* ******,despite multiple visits, we've been unable to resolve the recurring check engine light and auto start/stop light issues on the customer's vehicle.
We have provided thorough diagnostics and repairs, including replacing spark plugs, the auxiliary battery, and the MAP sensor, and have repaired multiple concerns of hers in the interest of goodwill. In addition, we initiated a STARs case with Jeep and even changed the oil as per their suggestion at no charge. At that time, she indicated the Jeep was repaired to her satisfaction and took possession. She now indicates her concern has arose again.
We remain committed to finding a solution and are willing to re-evaluate the vehicle at any time.
Thank You,
Jeff Wood
President
Don Wood Automotive.
Business Response
Date: 05/01/2024
Hello,
According to ******* ******,despite multiple visits, we've been unable to resolve the recurring check engine light and auto start/stop light issues on the customer's vehicle.
We have provided thorough diagnostics and repairs, including replacing spark plugs, the auxiliary battery, and the MAP sensor, and have repaired multiple concerns of hers in the interest of goodwill. In addition, we initiated a STARs case with Jeep and even changed the oil as per their suggestion at no charge. At that time, she indicated the Jeep was repaired to her satisfaction and took possession. She now indicates her concern has arose again.
We remain committed to finding a solution and are willing to re-evaluate the vehicle at any time.
Thank You,
Jeff Wood
President
Don Wood Automotive.
Customer Answer
Date: 05/09/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21645102

I am rejecting this response because:
The Jeep still has not been fixed. It has been at Don Wood in Rockbridge for 2 months (I did pick up in a Thursday and by Sunday lights were back on and Jeep was back to Don Wood by Monday).
I appreciate the fact that everyone is trying to get this Jeep fixed, however I am paying for a vehicle I am in able to drive The lack of communication and unable to fix from Don Wood is a little frustrating

Regards,

******* ******
Initial Complaint
Date:04/04/2024
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was in the process of purchasing a vehicle from this company, me and my bank both wired out amount of money on the day of March 26th I wired a little more than 20,000 and my bank sent 68,000 dollars. The next day I got a call from the company and they told me the car was stolen at 1am the night before. It is today March 4th and have not received any information on when the money will be returned and they have ignored multiple phone calls of mine.
Business Response
Date: 04/05/2024
We appreciate the BBB for bringing this matter to our attention. We sincerely apologize for the inconvenience they've experienced and understand their frustration regarding the situation.
Upon receiving notification of the incident involving the vehicle they intended to purchase, we immediately initiated an investigation to ascertain the circumstances surrounding the theft. As part of our due diligence, we're working closely with relevant authorities to ensure a thorough examination of the matter.

Please be assured that our priority remains the resolution of this issue and the return of any funds owed to them. However, in order to protect the interests of all parties involved, including Mr. Peebles and our company, it is imperative that we conduct a comprehensive investigation.

We understand the urgency of his request for a refund and acknowledge the delay in communication. Rest assured, we are actively working to expedite the resolution process and will provide him with regular updates as soon as additional information becomes available.

Once again, we apologize for any inconvenience this situation has caused and appreciate his patience and understanding during this challenging time. If he have any further questions or concerns, please don't hesitate to reach out to us directly.

Sincerely,
**** ****
President
*** **** Automotive
Customer Answer
Date: 04/10/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
My money has still up to this point not
been returned to
me.
Complaint: ********

I am rejecting this response because:

Regards,

****** *******
Initial Complaint
Date:03/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 07/19/23, I traded in for a '16 Hyundai Sonata Hybrid from Don Wood Hyundai, Athens, OH. The car was $12,500, and I received $1000 on my trade-in. On 9/17 all of the engine trouble lights came on while on a trip. Towed to the closest Hyundai Dealership in Erie, PA, they diagnosed that the timing cover was replaced with one that doesn't fit and modified to fit by cutting the ears off and attaching it with one bolt to the engine block. It failed, and required a new engine. It took Don Wood Hyundai, and **** the GM at Don Wood to answer or return our call. **** first said it wasn't their problem. Afterward, they agreed to cover the cost of labor to replace a new engine if I purchased one ($5K). I had to pay $650 to have it towed them, which happened on 10/11/23. From then, it took almost 4 months to be repaired. I picked it up on 02/05/24. A few days later the check engine light came on and it would ride rough. They replaced the coil spring. On March 5th, my wife and son were on a trip and the engine light came on and started running rough again. She drove to the nearest Hyundai dealership, in Mentor, OH, and had to get a hotel room. The next day, the dealership said the car is non-drivable They said that when Don Wood replaced the engine they cut off the skid plate under the engine that protects it from the elements, road debris, etc. They did not replace it and the cut up pieces were left in the trunk of the car. Rodents had made their way into the engine while it was sitting in their outside lot, and chewed on the wiring. The entire engine wiring harness assembly would have to be replaced at a cost of $8,315. I have tried to contact Don Wood Hyundai and they have refused to return any of my calls or emails. At the very least, I should be refunded for the new engine that they installed without reinstalling the protective skid plate under the engine.
Business Response
Date: 03/28/2024
Concerns Regarding Mr. ***** Hyundai Sonata Hybrid

We would like to express my sincere apologies for the inconveniences and frustrations the ***** family experienced with the 2016 Hyundai Sonata Hybrid purchased from Don Wood Hyundai. Their feedback is invaluable to us as we continuously strive to uphold the highest standards of customer satisfaction.
Upon reviewing their complaint thoroughly, I understand the sequence of events and the issues they encountered with the vehicle. I want to address each concern with transparency and offer clarification on the actions taken by our team.
Regarding the engine trouble they experienced during their trip and subsequent diagnosis at a Hyundai dealership in Erie, PA, it's regrettable that they encountered such difficulties. However, I would like to clarify that your vehicle was sold in "as is" condition, as it had approximately 104,000 miles at the time of purchase. Additionally, we would have offered warranty products that they chose to decline, which might have provided additional coverage in this situation.

It's important to note that our team extended a gesture of goodwill by agreeing to cover the labor costs for the engine replacement if they purchased one, which was accepted. We stand by our technicians' expertise and maintain that the replacement was performed to the best of our abilities with the information and resources available at the time.

Regarding the subsequent issues with the check engine light and rough ride experienced after the engine replacement, we promptly addressed the rough ride issue. However, the recent incident involving rodent damage to the engine wiring harness assembly is indeed unfortunate. While we empathize with their situation, it's crucial to emphasize that such occurrences are beyond our control, especially if they happened outside our premises.
I appreciate Mr ***** bringing these issues to my attention. We may be able to offer some additional goodwill. We value their patronage and hope to regain their trust in Don Wood Hyundai.

Sincerely,
Jeff Wood
President
Don Wood Hyundai
Customer Answer
Date: 04/01/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21461071

I am rejecting this response because: While I am upset with what happened with the original problem of needing to replace the engine, I agreed to have the work done. I did not lodge a complaint at that time with the BBB and was satisfied with them picking up the cost of the labor. I find it disingenuous when they claim that had we purchased a warranty it may have covered the repair when **** responded that the warranty would most likely not have covered the issue as the engine was tampered with, i.e. whoever replaced the engine timing cover cut the ears off to make it fit. A warranty would not have covered that. They know that. Regardless, we agreed to spend $5K to replace the engine. My issue is that the car sat with them in their lot, beside a dumpster, without any protective skid plate for 4 months, while they did the work. I didn't remove the skid plate that protects the engine. They did when they replaced the engine and failed to replace it. I attached a picture of it cut up when it was left in my trunk and pictures of the undercarriage of my car showing it missing. Classic Hyundai of Mentor, OH, showed me where they cut the bolts off so it could be removed. Pictures were attached. This is on them doing a shoddy job of replacing the engine and not completing the job by replacing the skid plate, leading to the rodent damage. I am not sure what they mean by "they would consider further goodwill", when they have made no attempt to contact me or return my calls. They are simply trying to ignore the problem, hoping it goes away. I have not received one single call, email or text from Don Wood Hyundai about this problem. This response from BBB is the first I have heard from them.

Regards,

****** *****
Business Response
Date: 04/03/2024
It would seem we're not able to offer any further assistance. We appreciate the opportunity to help and respond.
Jeff Wood
president
Don Wood Hyundai
Initial Complaint
Date:03/19/2024
Type:Sales and Advertising Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I inquired about a vehicle that was listed at $10,500 online. While looking over the papers they charged me 11,500 for the vehicle. I paid tax on the $2300 they charged me in paperwork on the “tax and title” They gave my no financial information and pushed me out the door. When I opened my envelope they gave me that had all my paper work, there was nothing about the bank they went through, my interest rate or my payment date. I found the upcharged vehicle price and a copy of a survey that they signed my initials to. I have reached out to the salesman multiple times for him to keep saying the manager is going to call me. It’s been over a week with no call.
Business Response
Date: 03/28/2024
Dear BBB,
Thank you for bringing this matter to our attention. We apologize for any confusion or inconvenience she has experienced regarding her recent vehicle purchase.
Upon reviewing her concerns and the details provided, it appears there might have been a misunderstanding regarding the breakdown of charges associated with her purchase.

Here is a breakdown of the charges:

Vehicle price: $10,500
Documentary fee: $250
AUL used vehicle warranty: $2,300
Sales tax: $928
Title fee: $66.50
Convenience fee: $50
Temporary tag: $20
Down payment credit: -$500
Total amount financed: $13,614.50

We understand that clarity and transparency in financial transactions are essential, and we sincerely apologize if there was any oversight in providing her with the necessary information. We are committed to addressing her concerns promptly and ensuring that she has all the information she needs regarding her purchase. We'd be happy to review the paperwork with her in person. She can ask for **** **** our Business Manager. His email is ***************** or his direct number is ###-###-####. The transaction does show a selling price originally of $11,500 and subsequently shows a $1000 discount as well. This may have led to the confusion.

Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding.

Sincerely,

**** ****
President
*** **** Hyundai
Customer Answer
Date: 04/01/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: ********

I am rejecting this response because:
It is inaccurate. I am not confused on my part. They had me drive 45 minutes to resign paperwork on March 26th, for me to show up and them not have it done because they didn’t know I was coming even though I spoke to the manager about when I would come in and he said it would be done. After waiting another 40 minutes upon arrival. They told me they would get back to me about doing it. So I now have a temp tag that expires in a week and no paper work and no communication. Whatever freshener they sprayed in the car, that they disguised the cigarette smell, has also wore off. For a family of non smokers, a car that I bought for a kid with allergies and migraines he has to carry emergency medicine for. That was a fantastic surprise.

Regards,

******** ********
Business Response
Date: 04/03/2024
I have asked my staff to get in touch with ******** ******** to learn where the discrepancy may be. If we do in fact owe her $1000, we will make sure she receives it.
I have instructed our business manager **** **** to get in touch with her. He instruction to resolve the issue if an error has been made.
Thank you for the opportunity to help and respond.
**** ****
President
*** **** Hyundai
Customer Answer
Date: 04/16/2024
******** ********** ****************************>
Mon, Apr 15, 7:57 PM (17 hours ago)
to disputeresolution

As to date. I have yet to receive anything to get plates for the car. Temporary tags are expired. Originally the amount was to be sent back to the bank and a new loan drawn up. I have since been told they aren’t doing that and they will just pay money to the bank on the car. This was over a week ago. Still no proof. So I now have a car that can’t be driven legally. Because yet again I was lied to.
Initial Complaint
Date:03/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ***** ******* purchased **** ******* ******** from Don Wood in ****** and i paid them admin-fee and title transfer fee well my birthday was 1 March and when i went to renew my plates i found that the bmv had no record of this happening. I went back to the dealership and requested that some one fix the problem well the answer i got it was my problem now and fix it. I have bought many new vehicles even the one i traded in and i will never be back there
Business Response
Date: 03/25/2024
To Whom It May Concern,
It would seem unfortunate miscommunication in this instance. We offer collection of plate fees, and a convenience fee as an option with purchase. However, in this instance we only charged $15 for the titling fee. I've attached a summary of his purchase information. The admin or Doc Fee is $250 and is part of every transaction and It is not part of licensing. The $15 is for titling. We'd be happy to help him license his vehicle if he would prefer to pay us. We deeply regret any inconvenience Mr ******* may have experienced.
This is a lesson for members of our staff to make sure of the client's wishes at the time of delivery. It is my hope that we can assist Mr ******* and repair our relationship.
**** **** President

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