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Complaint Details
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Initial Complaint
10/01/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I'm complaining about there Albert investment llc phone app I closed my investment account and had 500 dollars in that account and now they are telling me they are not going to return any of my money due to the main account attached was closed but I have a different account and they are straight stealing my money I want my money I want the 497 in my account return to meBusiness response
11/24/2021
Business Response /* (1000, 5, 2021/10/15) */ Sutton Bank contacted Albert. Albert stated, "*********** contacted our (Albert) customer support department on 9/29/21 requesting assistance with withdrawing the balance in his Albert Investing account. According to the transaction history, on 9/27/2021, *********** deposited $200 into his Albert Investing account and on 09/28/2021 purchased multiple investments totaling $200. On 9/28/2021 an additional $500 ACH deposit was made into his Albert Investing account and purchases were made on 09/30/2021 and 10/01/2021 totaling $300. On 09/30/2021, the $200 ACH Deposit from 09/27/2021 was reversed by the users connected bank account. Subsequently on 10/01/2021, the $500 ACH Deposit from 09/28/2021 was reversed by the users connected bank account. Albert is not holding the funds related to the returned deposits. *********** was provided a detailed summary of his account transaction history and instructions on how to submit documentation on the referenced deposits for further assistance. *********** can contact our customer support department by texting ****** or emailing ****************** with the requested documentation for additional information regarding the transaction history in his account. Consumer Response /* (2000, 7, 2021/10/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I found out from my bank that the check I was given bounced and I apologize for the misunderstanding I was just quick to react to the fact that nobody could tell me what happened to my moneyInitial Complaint
09/07/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
So I lost my phone and got a new number my 100 percent disability from the VA goes into my account with Sutton Bank albert account they have no phone support just text and they will respond one to two times a day I have been locked out of my account for over 8 days now through the holiday and if I lose my housing because of then I will sue they should not be able to have a bank without phone support i am a 100 percent disabled vet that gets paid once a month I have my debt card and they locked it because I was not logged into to there stupid app this is the second time I have filed with you over them and the last time they need to be fined or something because they are not taking care of there customersBusiness response
11/23/2021
Business Response /* (1000, 5, 2021/09/21) */ Sutton Bank reached out to Albert regarding your complaint. Albert stated, "Albert has been working with ******** to reconcile multiple duplicate accounts, facilitating email and phone number changes after ******** lost access to the primary account information, which have prevented ******** from accessing older accounts. Albert has been able to successfully communicate with ******** over text message daily to attempt to resolve the access issue. All funds remained available to ******** and Albert worked with ******** to successfully validate his identity, update his account with new contact information, and access his funds."Initial Complaint
09/04/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
square card is issued by Sutton Bank thats what the debit card sent to states on the back of the card. There seems to be a number of complaints out there and to just send someone a card without any other information in the envelope is very shady and sketchy. Ive never requested this and just because someone gets a hold of personal information you should do a 2 step verification that someone actaully ordered this fradulent crap.Business response
11/19/2021
Business Response /* (1000, 8, 2021/09/23) */ Sutton Bank reached out to Cash App to close the account created using ************ information. Cash App was unable to locate the account using the information provided. Sutton reached out to ********** to obtain the information. ********** did not respond. Consumer Response /* (3000, 10, 2021/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) They havent reached out to me at all and they have 100's of complaints due to fraud regarding this cash app that they service and should be sanctioned about this practice that they seem to be a part of.
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Customer Complaints Summary
135 total complaints in the last 3 years.
24 complaints closed in the last 12 months.