Reviews

Review Details

• Review fromHarold W

  Date: 01/20/2024

  1 star
  I have been waiting for 8 months to get a refund. approx 30 phone calls and still no success. I ordered 6 of an item and received 2. I was charged tax and shipping and duty (to Canada) on all 6 items. I have given up on getting reimbursed for the shipping and duty but I can't even get the money back for the items i didn't get. "we'll get right back to you with an email update", "the manager will give you a call today" It never happens. Rip off company

• Review fromLisa B

  Date: 09/01/2023

  1 star

  Lisa B

  Date: 09/01/2023

  Terrible customer service. They double shipped an item and wanted to charge us twice and then issue a credit. I have asked 8 times for return shipping label. They just keep on asking for credit card to charge us for their mistake.

  PartsSource, Inc.

  Date: 09/11/2023

  After review, the Company was able to locate the specific orders, which arose through its “guest check out” process.

  Problem Statement:

  On 7/25/2022 - Customer (****** *****) entered an order online for 6 batteries, and closed the order online. On 8/4/2022 – Customer (****** *****) entered a second order online for 6 batteries under the same PO number as above, and closed the order online. Customer received a total of 12 batteries, which were ordered by the customer in the 2 separate orders (2 x 6), but customer apparently did not realize she initially placed two orders, i.e., placed a duplicate order. When the customer received both, customer apparently assumed it was a double-shipment/over-shipment, when in fact the delivery was for the 2 orders she placed.

  Customer emailed the Company in February 2023 (~6 months later) asking to return. Company’s personnel did not initially locate/realize there was a second order, so such personnel attempted to make a correction by increasing the quantity in the located (first) order to 12 with the intent to process for a return, and sent for review/processing; however, the return was not ultimately approved and processed (possibly due to over-ride by return policy terms, and the late time-frame for return).

  Subsequent communication with/from the customer did not uncover each of these issues and causes, and only until most recent review were the multiple issues and their depth realized/understood. As related to the customer’s statement re: need for additional credit card payment, this seems related to the Company’s Collections Department attempting to collect on amounts owed for the additional quantity (because both original orders were made by Purchase Order and not paid upfront).

  Resolution:

  Now that the underlying issues have been more fully recognized and understood – and despite the Company not being at fault for the original duplicate, or the substantial time that passed causing to the return to fall well outside of permitted return timeframe – for customer satisfaction and to provide final resolution, the Company has processed a credit (and will take a corresponding loss) to the customer in total of $1,919.28; this accounts for the (later) quantity increase on the first order, as well as the second duplicate order. As there was not a credit card charged for these orders, such credit has been issued as a ‘Credit Memo’ against invoice number *******.

  Please let us know if you have any other questions or there are any outstanding issues.

  Thanks,

  PartsSource Customer Care Team