Business ProfileforFloor Coverings International Cleveland West

My husband and I reached out to get a quote for replacing a few bad luxury vinyl floor boards in our house. We had all of the flooring in our house except for two upstairs bedrooms replaced/covered with luxury vinyl planks by this company around 3 years ago. There are planks that are peeling up, tenting, and separating. Despite quality LVP (luxury vinyl plank) that we paid for being touted for its long lasting durability, this clearly hasn’t been the case. We scheduled a consult for the faulty boards, and were outwardly willing to pay to have these specific boards replaced no problem, and have since been ghosted by this company. A gentleman named **** came out over 3 weeks ago on Thursday, May 2nd. We were told we should potentially replace the entire room on the premise that normal and standard dining room chairs and table didn’t have felt pads on the bottom, causing the entire room to have tenting lvp, with 3-4 boards actually peeling up and out of its positioning. We aren’t some commercial building or high traffic facility with excess wear and tear. Just a small 3 person family happy to invest in a lasting and quality product. Additionally, the guy who came out, ****, said color matching would be a problem if we elected to only replace the 4 most problematic boards instead of the whole room. Regardless, he said he would report back with an estimate for replacement options within a week. I emailed the same individuals who were on the original thread on 5/14 asking if an estimate was available after not hearing anything back. I have received no contact or response whatsoever. It has now been 3.5 weeks since the initial consult and we have heard nothing. Nothing from the receptionist ****, the man who came to look at the problem, ****, and nothing from the owner, ****. Seems like if it’s not a big money job, they want nothing to do with it even if it is their original work. I just want to preserve and prevent further problems on something we invested so much in.