Business ProfileforSuntan Supply

We purchased an ETS Envy Bed through Suntan Supply. I saw the tanning bed listed on Facebook Marketplace, and also was familiar with the company name as the previous owner of our salon did business with them. I spoke with S.S. owner Bill G******** via e-mail, phone & Facebook. He gave me a price of $4,500 including installation, adding they have a 60-day warranty. We agreed, put $2,000 down and financed the remaining $2,500 through ******* ******* with ***** ****. Tamela H**** scheduled delivery, & was delivered/installed 2/7/23. We paid $700 for install, yet had to do a large portion of the installation. On 2/13/23, a friend that was helping at the salon texted me stating the handle/control on the bed completely came apart, sending a series of pictures. I immediately called Suntan Supply, spoke with Tamela, who said to just glue it back together. Tamela confirmed this was frustrating, and was promised a return call. I received no response, and called not once but twice and began sending emails (see attachments). I attempted to speak to Bill numerous times by email & phone, Tamela as well. I made outreach to ***** as a last resort, who stated he'd speak to Bill. I have heard nothing from anyone, and after countless attempts I called Tamela in April. She stated they have no ability to get another handle as replacement, and have no other ETS Envy beds in stock to take the handle from another bed to send. She ended the call stating she would "keep an eye out" for one available. I immediately looked at their website after hanging up, and there has been an ETS Envy bed for sale that day and since that date. I have uploaded a photo of this listing from their website. This has been expensive, stressful and frustrating. Their customer service is nonexistent, and even when purchasing bulbs & a new screen for another bed they made mistakes and were impossible to communicate with. They've made no attempts to make things right, and the given warranty has not been honored.