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Business Profile

Auctioneer

Craig Lytle Auctioneers LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I won an online auction item on February 8, 2023. It was for a firearm in the amount of $329.86 which included taxes and fees, but not the shipping cost to send to a certified firearms store where I could pick it up. I informed the auctioneer that I would pay the separate shipping cost upon receipt of a second invoice. On February 13, 2023, the auctioneer requested the FFL of the store where it was to be shipped to and stated he would start the process after he received the information. I had previously sent this information twice to him. I sent the information, including the store's address and email information so that he could send his FFL information and know where to send the item. Actual correspondence ensued on February 9, 2023 after I received an invoice showing that the money for the item had been charged to my credit card and showed it was paid in full. As of today, February 24, 2023, I have not received the item or even as much as a tracking number. Today I called the designated location where it was to be shipped to and the owner said he had nothing there from this auctioneer in the form of an item or correspondence. I attempted to call Mr. Lytle and it went to voice mail as usual and the mailbox is full and I am unable to leave a message regarding this matter. I am uncertain how to proceed.

    Business Response

    Date: 02/27/2023

    Regarding this invoice for the firearm sale 2/8/2023.  We received the ffl paperwork for ****** ******* on Feb 13.  We are processing all the shipments as quickly as we can .  We sold 200 plus guns that night and 80% are out of state.  This particular gun he purchased is boxed and ready go for shipment.   It will depart our warehouse this week.  

Craig Lytle Auctioneers LLC is NOT a BBB Accredited Business.

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