Business ProfileforZen Nail Salon

I was a returning customer wanting to get a fill in. The manager, at the time, told me it would be a 45 minute to an hour wait which was fine and told me that they’ll call me when they were ready. Shortly after, other customers arrived and signed in and they were seen before me. I still continued to wait. Finally the manager insisted on taking off some of my bling that were on my nails. He ended up talking about my current “pink acrylic” and how the previous nail tech shouldn’t have used that and so on. So he started to remove some of my acrylic. I informed him that it’s an overlay as these are my actual real nails just to let him know so he doesn’t actually break my nails. He asked me if I knew what colors I wanted and I told him yes. He then said I would need a soak off assuming that I would decline it so he wouldn’t have to do my nails since it was close to closing time. I stated that it was fine if he needed to do the soak off and he immediately said he couldn’t do my nails and that he’s declining my service AFTER he already removed half of the acrylic on two of my nails. I asked him for their policy regarding the declining of my service and he said “there is no policy, if I want to decline your service, I can.” He started to get really loud and angry which is very unprofessional to be in a setting like this especially with a lot of customers still getting their services done and witnessing this. I asked him for the owners contact information and he stated he could not give me that information. As a business owner, you should not hire any employee who makes your company look bad and that specific manager will have you losing a lot of business. Now I have to walk around with broken nails due to his lack of professionalism. I will not recommend my family and friends to this business. Their bar section is also failing a lot of inspections as it was gross to see what they had behind that counter and all the flies swarming the fruits that they have just sitting out.