Business ProfileforCrestmont Cadillac Corporation

I purchased my Cadillac XT6 from Crestmont Cadillac in Beachwood, Ohio. I had purchased a service contract at the time of sale.The dealership stated that the vehicle had a bumper to bumper warranty a cpo warranty. I started having issues within the first two months. I had taken the vehicle in repeatedly, called OnStar for help,  Today I’m going on 5 months without my vehicle but still paying my monthly payments and service plan, insurance with full coverage, and a service plan that I can’t use. This includes that my car already had a PRE PAID WARRANTY ON IT with a policy number which was to be transferred into my name and WASNT. But as I researched further the SERVICE DEPARTMENT HAS BEEN using my policy to get money from the warranty company to cover all the repairs they stated they were fixing but couldn’t figure out what was wrong. I called the original manufacturer who I would think would be the first to be billed with all my warranties in place and they told me not one claim had came in on my vehicle. Perhaps maybe because they didn’t know how to fix their mistake they fraudulently made on my 172 CPO check point list. The VIN number on the paperwork is not correct and is not my VIN to my vehicle but underneath it has my stock number mileage color ect. When asking the used car sales manager Jim about this he said that they made a error and put the wrong VIN on my paperwork. I have contacted the FTC as they have been using a old buyers guide. Since the federal Magnusons-Moss federal law even if I had purchased the service contract for one day my used car is coved by law. I have reached out multiple times to the dealer without any success. Lastly late last week the new service manager BILL called repeatedly asking for me to come in and bring HIS LOANER  He aggressively stated on my voicemail that he needs it for other customers and my car is fixed ready to go. I told him I wanted to speak with Mr. **** the owner as I been waiting for months on the managers.