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Business Profile

Nursing Home

Beachwood Pointe Care Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nursing Home.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dad was here for skilled nursing and that were supposed to send him home with PT and OT and no one ever showed. I called the social worker and she said the nurse was still triaging him. She said she would call me back. No one ever called me, I can't get ahold of anyone, and he never received the therapy he was entitled to and I've had to find another one on my own.

    Business Response

    Date: 06/19/2024

    We would like the opportunity to rectify and discuss the matter with you and have been trying to get ahold of you but the number we have on file from the hospital records is saying it’s out of service . Kindly contact the facility directly and request to speak to Jason ***** the administrator or he can be reached on his cell +* ***** ********

    thank you 

     

    Customer Answer

    Date: 06/28/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ***** ********



    Okay, thanks. I'd like to respond and reopen. I don't accept because the number he gave me didn't work and when I called and left a message no one called me back. 
     

    Business Response

    Date: 06/28/2024

    The admin cell number is +* ***** ********* We have done everything possible to try and reach you and the number provided from the hospital is disconnected. Please be in touch with the administrator and we can hopefully try and assist with any home care issues that may be present at this time.

    have a nice day! 

    Customer Answer

    Date: 07/12/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ***** ********



    They still haven't responded to any of my calls 
     

  • Initial Complaint

    Date:10/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to report on the poor professional conduct of the Beechwood Pointe Care Facility. My mother’s doctor has relayed his concern for her health, in agreement with my previous concerns. I must note that the doctor is very frustrated with the care of all of his patients at this facility. He stated that if he could, he would pull all of his patients out. On several occasions, when I visited, I found molded food remains in clothes storage areas, dirty living areas in general and urine on the floor under my mother, on the room floor, for hours on end. I have attempted to transfer her from this facility, and I feel that they are reluctant to do so. Late September 2023 was the agreement to transfer, now there has been no effort to move forward on their part. I emailed them today and am currently awaiting a reply. If required, I have the email chain to document all. Responses from the receiving facility-we have not heard from beechwood. Response from Beechwood- we are awaiting a response from Avenue, Warrensville. In addition, I have relayed concerns during the teleconference back late September that my concerns are as mentioned above to include restrictive communications and I do not wish for my mother to be transferred in a vehicle due to her current physical condition. She has dialysis appointments. Beechwood does not offer this service in house, Avenue Warrensville does. I stated that my decision is final.

    Business Response

    Date: 10/25/2023

    The facility Administrator will be attempting to call you regarding this matter. It seems that all of the requested info was sent to the avenue and we never received a response in regard to a transfer date and time.

    Have a nice day!

  • Initial Complaint

    Date:09/25/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Consumer states on Sept 18 her mother was told by the doctor her kidneys were low and was put on dialysis. She was supposed to be picked up today @ 7:30am for dialysis and has not been picked up. This could be a life & death situation.  She also states the nursing home is horrible.  They do not take care of residents personal hygiene like bathing, brushing teeth, etc.

Beachwood Pointe Care Center is NOT a BBB Accredited Business.

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