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Find a Location

Embrace Pet Insurance has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Embrace Pet Insurance

      PO Box 22188 Beachwood, OH 44122-0188

      BBB Accredited Business
    • Embrace Pet Insurance

      4530 Richmond Rd Cleveland, OH 44128-5757

      BBB Accredited Business

    Business ProfileforEmbrace Pet Insurance

    Pet Insurance
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.03/5stars

    Average of 261 Customer Reviews

    Customer Complaints

    141 complaints closed in last 3 years

    41 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/28/2006

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Embrace Pet Insurance offers accident and illness coverage for cats and dogs. 

    Products & Services

    Accident & Illness Insurance Coverage:

    * All Illnesses & Injuires
    * Hospitalization & Surgery
    * Emergency & Specialty Care
    * Breed-specific & Hereditary Conditions in Purebred Pets
    * Congenital Conditions
    * Chronic Conditions
    * Cancer Treatment
    * Behavioral Therapy
    * Diagnostic Testing
    * Prescription Drugs
    * Complimentary Treatments - Alternative Treatments & Rehabilitation

    Business Details

    This is a multi-location business.

    Find a Location

    Embrace Pet Insurance has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Embrace Pet Insurance

        PO Box 22188 Beachwood, OH 44122-0188

        BBB Accredited Business
      • Embrace Pet Insurance

        4530 Richmond Rd Cleveland, OH 44128-5757

        BBB Accredited Business
      Location of This Business
      PO Box 22188, Beachwood, OH 44122-0188
      BBB File Opened:
      9/12/2006
      Years in Business:
      21
      Business Started:
      7/1/2003
      Business Incorporated:
      10/20/2004
      Accredited Since:
      9/28/2006
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of Lic #:34499 NPN#:8818543 for this business, issued by Ohio Department of Insurance. The expiration date of this license is 9/30/2024.

      These agencies may include:

      Ohio Department of Insurance

      50 W. Town Street; Third Floor - Suite 300

      Columbus OH 43215

      (614) 644-2658

      Fax: (614) 6443743

      http://www.insurance.ohio.gov

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Cleverland Holdings, LLC
      Hours of Operation

      Primary

      M:
      8:30 AM - 8:00 PM
      T:
      8:30 AM - 8:00 PM
      W:
      8:30 AM - 8:00 PM
      Th:
      8:30 AM - 8:00 PM
      F:
      8:30 AM - 8:00 PM
      Sa:
      9:00 AM - 1:00 PM
      Su:
      Closed
      Business Management
      • Chris Hagesfeld, Senior Director of Operations
      • Brian Macias, President
      Contact Information

      Principal

      • Chris Hagesfeld, Senior Director of Operations
      Additional Contact Information

      Fax Numbers

      • (800) 238-1042
        Other Fax

      Customer Complaints

      141 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/13/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I opened a policy for my mixed breed small dog. He is a rescue & don't know his breed. On a yearly visit to my vet, the vet listed him as a terrier mix. As I said we don't know his actual breed. Because of this they charged me $13 and some change & my policy increased to somewhere around $ 55.00. I have no paid claims with this company. Then the insurance company also said that there was a change in his birthdate which there was not. There was a listing for the date we got him. Not a change in his birth date that remains the same. Because of the change the vet listed as my dogs breed, they doubled my policy. I have an investment in this company having been with them for 1 year and would have liked to remain with them but cannot afford what was a $36.87.policy to $83.27 I would like to be reinstated as a policyholder under my previous fair monthly payment since the dogs breed was not changed. I submitted him upon applying for the policy as a mixed breed because that was my choice in their dropdown. If my vet chose to call him a terrier mix by observation that does not change his breed He is still a mixed breed. I hope you can help me this is the most ridiculous increase in a policy I have ever seen I cancelled the policy but would like to stay with the company because I have invested monthly payments
      Read More

      Customer Reviews

      261 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Joe P

      1 star

      07/01/2024

      Never covered any of our claims throughout the entire time. Once I finally called to see what was going on (email responses took days at least) I was put on hold for over half an hour before anyone talked to me. During that time the hold music seemed designed to make you hang up. Would not recommend and would not to trust to take care of your pet when you need it.

      Embrace Pet Insurance Response

      07/02/2024

      Hello, we are sorry to hear you were disappointed with your policy, Joe. Our terms and conditions do clarify preventative care is excluded under the accident and illness insurance: Part IV- Exclusions: 2. Preventative Care including, but not limited to, wellness exams or tests, preventative Treatment, tests or diagnostic procedures, vaccinations, flea and other parasite prevention, spaying or castration (including preventative sterilization surgery, such as for Treatment for cryptorchidism, chimerism, or chromosomal abnormalities), grooming and de-matting, and dewclaw removal; We understand preventative care is important too, which is why we also have our optional Wellness Rewards program which reimburses for routine and preventative care so that each pet parent can customize their policy to better fit their needs. If you'd like to discuss this further you can give us a call at ************ and we are happy to help!

      Local BBB

      BBB Serving Greater Cleveland

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