Complaints

This profile includes complaints for Pepper Pike Staffing LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pepper Pike Staffing LLC

  200 Park Ave Ste 410 Beachwood, OH 44122-4297

• 

  Spanish Cove Townhomes

  1604 Rosado Dr Saint Louis, MO 63138

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company was a previous property management firm in which I leased a property under. A verification of address form was needed to proceed with me acquiring a new rental property and I have not received a response from this organization. I have sent countless emails and calls. There is no live person to answer the phone the calls go straight to a general voicemail box in which I left over 10 messages with no response. I have no way of contacting this company for the important information I need. This process has not allowed me to be able to move into another property.

  Business Response

  Date: 01/16/2025

  Thank you for bringing this matter to our attention. We understand your concerns and take them seriously.
  Our property manager has confirmed that he has spoken with you directly on multiple occasions regarding this issue. While we apologize if you feel your attempts to reach us by phone or email have not been adequately addressed, we want to assure you that we are committed to resolving your concerns.
  Regarding the discrepancies with the records at Oak Park Manor, we encourage you to provide any documentation you may have to help clarify the situation further. Please rest assured that we are operating in compliance with all applicable laws and regulations.
  If you have any additional questions or concerns, or if you wish to schedule a meeting, please do not hesitate to reach out to us at 248-541-8455. We remain committed to assisting you.

  Customer Answer

  Date: 01/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have spoken to the property management company. There still is an eviction posted to my credit and rental history report which is inaccurate! This was due to the negligence of your maintenance team from me not having air or heat for 6 months. Why is an eviction listed on my profile when the case was dismissed. Also, numerous late fees are listed on my profile when my lease states I have to the 5th of the month to make my rent payment. All late fees are listed for the 4th of each month. This is unacceptable and incorrect information. 
  
  Regards,
  
  ***** *********
  
  
  
  
   

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Lived at Riverbend Apartments and while moving out management changed over to pepper pike, i had been in contact with a lady named Susan who is on the ground at Riverbend apartments, who had sent us a receipt of the amount we would be getting back $780.65 on September 18th from the old management company, from what I have figured out is that the old place never sent the check out in time from when management switched over to pepper pike. I have already spent time going to the old place to find out answers, they gave me the number and email for Terri ** **** who works for pepper pike who should have my information regarding my deposit and cash back for an overpayment on my last month rent. I have tried all other routes of handling this wirh thr company but they refuse to answer the phone or email. I just want my money back without wasting time in small claims court.

  Business Response

  Date: 11/21/2024

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in processing your deposit refund. After reviewing the situation, we have confirmed that the check will be sent out this week. Please allow a few days for delivery. We understand how frustrating this has been, and we appreciate your patience as we work to resolve this. If you have any further questions or concerns, please don’t hesitate to contact us directly. We are committed to ensuring this matter is fully addressed.

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint regarding severe and unsafe living conditions in my apartment at ******* **** Town Homes, located at **** ******** *******. This situation has been happening since May 22, 2024, and despite multiple attempts to resolve these issues through the management, the problems have persisted and escalated, resulting in a hazardous environment for my family. On July 2, I received a call from Mallory, the leasing manager, who informed me that maintenance would come in to cut out the wall again and lift the floors due to persistent mold and water damage. I explained to her that this was unacceptable given that my children and I live in the apartment and requested a new apartment if such extensive repairs are necessary. Since then, I have not received any follow-up communication from Mallory or the management team. The mold has continued to accumulate and spread, largely due to water seeping from under the vinyl flooring. This water originates from the neighboring apartment. Additionally, I have discovered snails, mud and water coming through the vinyl floors in my kitchen near the stairs. These conditions are entirely unsuitable and hazardous for my family, including my two young children, aged two and six and myself, as I suffer from severe respiratory asthma. Given the severity of the situation and the potential health risks, I am requesting the intervention of the Better Business Bureau to ensure that the management of ******* **** Town Homes takes immediate and effective action to resolve these issues. Furthermore, I request that the management provides temporary accommodation to my family during the extensive repairs required, including the removal of walls and vinyl flooring. I appreciate your attention to this urgent matter and look forward to your assistance in ensuring a safe and habitable living environment for my family.

  Business Response

  Date: 08/09/2024

  We appreciate you bringing the issues within your apartment to our attention and understand your concerns regarding the living conditions. Ensuring the safety and well-being of our residents is our top priority, and we apologize for any distress and inconvenience you have experienced.
  Upon learning about the mold and water damage in your apartment, our team promptly initiated a response. On July 2, Mallory contacted you to inform you of the necessary maintenance work to address these issues. We understand that extensive repairs, such as cutting out walls and lifting floors, are disruptive, especially considering the presence of your young children and your respiratory asthma.
  In response to your request for a new apartment due to the extensive repairs required, we offered you the option to transfer to another unit. Initially, you declined the offer. However, recognizing the severity of the situation and your valid concerns, we extended the offer to transfer once more, which you accepted. It has come to our attention that you are now refusing the transfer because you want to ensure visibility of your vehicle from the new apartment.
  Please know that our intention has always been to provide you with a safe and suitable living environment. We are committed to resolving this matter promptly and effectively. We are still prepared to facilitate your transfer to an alternate unit to ensure your family’s safety and comfort during the repair process. We understand your concern about vehicle visibility and will do our best to accommodate this request as we explore available units.
  We understand your frustration and sincerely regret any lapses in communication. We are here to assist you and address any further concerns you may have. Please contact our office at your earliest convenience so we can expedite your transfer and take the necessary steps to resolve the issues in your current apartment.
  Thank you for your patience and cooperation. We are dedicated to ensuring that your living conditions are improved and that you and your family can enjoy a safe and healthy home.

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a non functioning washer for almost two months. My lease says I have a washer, and IN law says they have 30 days to fix it. I have all the evidence of when I put the work order in and when they said it was on backorder, when they said they didn't have any washer to replace it with. Only when I finally came into the office and said I wanted to speak with the property manager did they FINALLY (after over a month of no functioning washer) get an actual appliance person to come look at it from the washer company. He told me the part would arrive in 3-4 business days. Then my PM called today and they have now changed it to 14-21 business days. I want OUT of this lease since my apartment is not able to uphold their end of the lease. I should not have to pay to break the lease since they are not honoring the agreement. Not to mention our pool has been closed for two weeks now as well because the health department shut them down for having an improper chemical balance.

  Business Response

  Date: 07/12/2024

  I hope this message finds you well. I am writing to address your concerns regarding the non-functioning washer and to provide you with a detailed update on the steps we have taken to resolve this issue.
  Firstly, I want to sincerely apologize for the inconvenience you have experienced. Here is a summary of the actions we have taken:
  

  Initial Attempts to Repair:
  Our maintenance technician and supervisor both attempted to fix the washer by resetting it. Unfortunately, this did not resolve the issue.
  Due to a backorder on washers and dryers, we were unable to provide a replacement washer immediately.

  
  Manufacturer Involvement:
  We reached out to the manufacturer directly to service the washer since any internal repair or part replacement by our team would void the warranty.
  On 07/02/2024, the manufacturer’s technician visited and informed you that the necessary part would arrive within 2 days, by 07/05/2024 or 07/08/2024 due to the holiday.

  
  Unexpected Delay:
  On 07/10/2024, after you notified us that the technician had not returned, we contacted the manufacturer again.
  We were then informed that the required part is on backorder and will take an additional 14-21 days to arrive. The manufacturer did not communicate this delay to us initially, and I have expressed the need for better communication from their side.

  
  We understand your frustration, and we are doing everything within our power to expedite this process. We are also exploring alternative solutions to ensure you have access to a functioning washer as soon as possible.
  Regarding your request to terminate the lease without penalty due to this inconvenience and the pool closure, I am discussing this matter with our management team to find a fair resolution. I will provide you with an update as soon as possible.
  Again, I apologize for the inconvenience and appreciate your patience. If you have any further questions or need immediate assistance, please do not hesitate to contact us directly.  

  Sincerely, 

  ******** ***** Apartments Managment 

   

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my neighbor across the hall have made numerous complaints to the property manager at South Court Meridian Apartments in Indianapolis about the downstairs neighbor. The complex is owned by Pepper pike. At their suggestion, I have submitted 4 different letters, I have 20 different audio recordings and a police violation. I have submitted all of this to the property manager. I have reported the neighbor is smoking weed. I’m paying $1100 dollars a month to live in this apartment and have had to stay with family members multiple nights because the neighbor plays her music loudly at all times of the day and night while I’m either working from home or trying to sleep. Nothing has been done. I’ve also contacted pepper pike on multiple occasions and have not gotten a response. The police have indicated and also spoke to the office complex advising that this is an issue for them to resolve. I still have six months on my lease and they have yet to do anything about this neighbor who has clearly been a nuisance. She is in violation of her lease which states you’re not to smoke marijuana, play loud disturbing music or be a nuisance. When asked to be relocated, they stated I could but would be charged $500 to move. My neighbor across the hall even reported that one day she spotted someone who works in the office sitting outside with the downstairs neighbor while they were playing loud music and smoking. This prompts us to believe they are friends with them and protecting them. The property manager is not doing her job. When asked for her direct supervisor information she provide me with a bogus name, phone number and email.

  Business Response

  Date: 05/13/2024

  We want to extend our sincere apologies for the inconvenience you have experienced due to your neighbor. We understand how disruptive such situations can be, especially in the context of apartment living where shared spaces can sometimes lead to disturbances.
  
  We have thoroughly investigated your complaint and explored various options to address the issue promptly. As part of our commitment to resolving the matter, we offered to relocate you to a different unit within the complex at no additional cost. However, we understand that this solution may not have been suitable for you at this time.
  
  Please know that addressing noise complaints involving tenants can be complex, as there are procedures and protocols that must be followed to ensure fairness to all parties involved. While we are unable to evict the tenant immediately, we have communicated with them regarding the noise concerns, and they have informed us of their intention to move out at the end of June. We hope this provides some reassurance that the situation will be resolved in the near future.
  
  We truly appreciate your patience and understanding as we navigate this process. We strive to create a peaceful and comfortable living environment for all residents, and we regret any inconvenience caused by this situation.
  
  If you have any further concerns or would like to discuss additional options, please do not hesitate to reach out to us directly. Your satisfaction and well-being are our top priorities, and we are here to assist you in any way we can.
  
  Thank you and we look forward to your continued residency at our community.

• Initial Complaint

  Date:04/30/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in 2/1/24 and the tub fills with water when showering and the shower chair I need can't be used due to the water in the tub. Maintenance isn't helping fix the tub or the toilet. When it rains, worms come in the house. There's a section where the floor moves. There's no restriction on dogs. A foul odor comes out from the sink faucet. I want to get out of my lease.

  Business Response

  Date: 05/03/2024

  We regret to hear that you are unsatisfied with your experience at our property and have decided to break your lease early.
  
  As you move forward with the lease termination process, we want to ensure that it is as smooth and convenient for you as possible. Please reach out to our management team to discuss the necessary steps and any obligations outlined in your lease agreement.
  
  While we are disappointed that we couldn't meet your expectations, we appreciate the time you spent with us and value your feedback. If there are any specific concerns or issues that you would like to address before your departure, please don't hesitate to let us know.
  
  Thank you for being a part of our community, and we wish you all the best moving forward.

  Customer Answer

  Date: 05/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* ******
  
  
  
  
   

• Initial Complaint

  Date:02/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in a Pepper Pike Apartment (****) for two years and moved out this past July. Upon moving out, I was told I would be getting my security deposit and prorated rent refund within the next 30-45 days. When nothing came in the mail I began calling and emailing, only to have all my messages ignored. In October, I stopped in to talk with them in person to figure out what was going on. They told me the reason I didn’t get any of my money back was because I had never given them a 60 days notice. This was a lie, as I had gone in person AND emailed (and received a response to the email) in order to notify them of my moving out. The property manager had me forward her the email and fixed up my ledger which showed the complex owed me $1,091. She sent this to Pepper Pike and told me I would be receiving this refund within a month. By December I still hadn’t received anything so I began calling and emailing again, all of which were ignored. Even the emails sent to the property manager were ignored. I visited again 1/31/24. The property manager told me she remembered me but there was nothing she could do, as she was waiting on Pepper Pike to send the refund. She had given me the company number but no extension #, which you need in order to talk with someone. While I was there, she said she sent another message to Pepper Pike and they’d get back to her in a few days; however, I have yet to get anything back, and I can only assume it is going to get ignored again. I would like my $1,091 refunded, preferably by direct deposit (as they are able to take money out of my account that way) and would like to help other people not go through what I have been dealing with for the last 7 months.

  Business Response

  Date: 02/05/2024

  We sincerely apologize for the inconvenience and frustration you have experienced in the process of receiving your security deposit and prorated rent refund. Your concerns are important to us, and we appreciate your patience as we work to resolve this matter.
  
  After reviewing your account, we acknowledge the error in the handling of your refund, and we deeply regret any miscommunication that occurred. We want to assure you that your concerns have been addressed, and a check for the amount owed has been cut today.  You can expect to receive the refund soon via mail.
  
  We are committed to improving our communication and customer service, and your feedback is invaluable in this regard. We sincerely apologize for any lapses in responsiveness that you have encountered, and we will take steps to ensure that such issues are promptly addressed in the future.
  
  If you have any further questions or concerns, please feel free to contact us directly at ************.  We appreciate your understanding and thank you for bringing this matter to our attention.

  Sincerely,

  *** Apartments Management

  Customer Answer

  Date: 02/09/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* **********
  
  
  

• Initial Complaint

  Date:09/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this is for **** ********* ********** Pepper Pike capital group owns this apt. We have been living in a townhome apartment for two leases now, we recently faced eviction. During that time period of going to court, out AC unit had issues leaking into carpet buckets everywhere, multiple maintenance request put in nothing was done, forced to live with ac unit exposed in ceiling we should not be breathing all the dust and things from ac unit in the ceiling, I guess because we were facing eviction they did not want to do anything about it. Well we have now paid and still living like this and we have photos to provide. expect us to just pay rent and allow you to treat us like this. UNFAIR. please do something about this as soon as possible. We paid all this money and still have no fixed our issue at all. other issues with the ceiling have been uploaded to show how we are expected to live and yet pay on time full amount. These people are money grabbers from low income and middle income people its not fair and I felt I needed to stand up to them there are so many issues here I cannot type them all pest rodents insects, crime, aggressive leasing consulting and management, its a shame to have a place that can still be allowed to charge what they charge I am the only person living in my unit there are maintenance men living in the empty townhomes next to me all other tenets moved due to not paying or just not being happy. I have stayed through it all so long but I will get my justice before I leave.

  Business Response

  Date: 09/29/2023

  We have responded to the request regarding the air conditioner twice. However, our staff was only able to make certain repairs. We have scheduled the work to be completed by a professional contractor. We will reach out today to expedite the repairs. We have regular weekly pest control, but it per request. Residents may request pest control services via the portal or directly with the resident relations team. Our service in no way is related to the payment history or status of our residents. Our goal is to provide quick and effect service to all of our residents. We do have four on site courtesy officers who are employed with the local police department. They drive marked police vehicles and are available to patrol the property and address specific concerns. We encourage our residents to notify the office via the resident portal or in person of any of their concerns. 

  Customer Answer

  Date: 09/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  i feel I am deserved some type of restitution . They are forcing me to live in terrible conditions such as the ceiling being exposed. I need something towards my October rent. This has been going on for too long. 

  
  Regards,
  
  ******* *********
  
  
  
  
   

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been living in my apartment since January 2023 and pay $615 per month. In January I notice the water damage in my kitchen ceiling that looked like it would cave in. In May I noticed there was mold on the baseboards in the kitchen and living room. I first reported the water damage in January 2023 and later contacted the management office about the mold. I was told they've contacted 3 different companies about coming out to my home, but they said they were short on staff. I followed up with them about someone coming out to my home almost every week since then, but no one has come out. Today when I called the management office I was told all they could do was put me in a different unit, or let me out of my lease for free if they found out I've been living with mold for over 6 months. The apartment I was told they could put me in is $200-$300 more than my current rent, and they did not offer any discount due to this issue. I feel like they've had no sympathy in this situation about me and my 4 year old child living like this.

  Business Response

  Date: 08/15/2023

  A professional company was sent to her home to access the repairs and test for mold. A new apartment home is being made ready to transfer the resident in to and will be completed shortly. All details and status updates have been shared and communicated with the resident. 

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The only thing that works on the stove is the oven since February. They sent someone here and I was sick that day. So, I did not open the door. I continue to move eyes on the stove around and it is not working. They replaced the stove with a old stove. I have wasted so much food trying to cook on both of these stoves. This stove is having the same exact problem as the last stove. Also, I have a gnat and spider issue. They are coming in through my back and front door. There is water coming in through my door yesterday and my daughter and I both fell on our butts. I called management about the water and they stated that they would send someone out to try and figure out where the water is coming from, but no one has showed up yet. I would like to be refunded in the amount of $615.00.

  Business Response

  Date: 05/23/2023

  There have been two service requests placed on Monday, May 8th for a pest issue and an unknown water leak. Both items were addressed by maintenance on Wednesday, May 10th. The stove was checked by maintenance as well and was reported to be working fine. Ms. ******** was transferred into her new unit on 1/16/23 due to her old unit having maintenance issues. On 2/21/23 a work order request was entered by Ms. ******** stating her stove was not working properly, maintenance responded and reported they fixed the issue. Another work order request was entered by Ms. ******** on 4/28/23 stating the oven worked fine but two of the stove eyes did not. Maintenance responded on the same day and found that the elements were not connected. He pushed them back into place and completed the work order. No further requests have been made. All maintenance requests have been addressed and completed. No refund will be given as maintenance has responded accordingly.