Business ProfileforSoin Medical Center - Kettering Health

I had a procedure done at the Soin Medical Center back in 12/2022 and billed for in 1/2023. I applied for financial assistance on the myChart in 5/2023 after not being able to make the payments. I sat in wait to hear back on the outcome and never heard anything. I continued to receive statements and I sent messages through the myChart app asking for a followup and never got response. Will attach screenshot proof. This was in 7/2023 and 8/2023. I continued to monitor the myChart app for the update or any correspondence to come through about the status of the financial assistance. I never received any indication of it being denied. The system had generated some letters to me in 11/2023 that were generic with no info filled in. They gave no indication of denial. Will attach screenshot proof. At one point, my app then indicated I had no balance so I assumed the financial assistance covered the bill because I no longer received any correspondence. Fast forward to March 5, 2024, I received a letter in the mail indicating my debt was sold to a debt collector of which was never indicated to me. I called Kettering billing of which I was told they could not help me because I should have known when I seen no balance on the app that it was sent to a debt collector and they also sent me statements in November. Also that financial assistance will not cover a doctor bill. I had to CALL to figure that out. How am I supposed to know that financial assistance wasn't accepted by a simple statement that just tells me a balance and the app still says that financial assistance is under review? They are not willing to help me and Lisa (supervisor in billing) was not trying to understand the situation just for simple fact these were sent to collections months ago. Again, how was I supposed to know that? I had no indications of that to tell me that. Kettering Health... do better!