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Business Profile

Landscape Contractors

Elite Outdoor Solutions, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a fence and deck built last fall. The fence is fine, gate was wonky but they replaced it. My problem is with the deck. First of all when they built it they partially covered a window with the railing. Secondly railing corners are not lining up, deck holds water on one board. Handrail is like a live edge piece of wood, needs sanded down. Shoddy work. The supervisor did come out once and told me that's the nature of wood. Also said guarantee does not cover wood but workmanship. Have called several times and they are not responding.

    Business Response

    Date: 08/15/2024

    Mrs. ***** is upset that her natural wood deck is reacting to the elements.  Mrs. ***** asked and paid for a pressure treated pine deck.  Which is what we installed, it was explained to Mrs. ***** that lumber being a natural product is prone to aging, splintering, and warping (especially if no stain or clear coat is applied). This is what she is calling poor workmanship not how the deck itself is built.  She is correct and the rail location was originally incorrect, we promptly addressed this issue before final payment was asked for.  There were no concerns for workmanship at that time.  Only now after the lumber has had a chance to react to the elements and she is unsatisfied with the product she requested does she think the “workmanship” is an issue.

    Customer Answer

    Date: 08/15/2024


    Complaint: ********

    I am rejecting this response because: I have had wood decks previously and they did not warp and have gaps where wood is not joining correctly. I know wood ages but this has been less than a year. I understand splintering but one of the hand rails looks like live edge lumber was used. 
    I would be satisfied if they would correct their errors.  I do appreciate that they replaced the double gate. 

    Sincerely,

    ****** *****

Elite Outdoor Solutions, LLC is NOT a BBB Accredited Business.

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