Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  been going to this buisness for 5 years or better and same insurance and was never billed anything before , now ever since january 2023 have been getting same bill and have called insurance company and billing office 4 times and was told in february it was taken care of and i shouldnt be getting any more bills . But every month i keep getting the same one and now they are threatening to file collections on it and ruine my credit . First they have my insurance card copy on file and it clearly states im not to be billed ,so why am i getting one every month . Second if it was taken care of in february why am i still getting billed and threatened with collections for an insurance billing problem. third if it was taken care of in february and again in march after calling the billing dept again , why are they now telling my insurance they will only drop the claim against me once they get confirmation of the payment . Pretty poor way to treat a 5 year customer and bill and rebill when im not supposed to recieve any and then outright lie to me and my insurance rep 3 times that it was taken care of and i personally didnt owe anything and it was between the company and my insurance.

  Business Response

  Date: 05/18/2023

  We would like to apologize for the inconvenience this has caused.  This has not been sent to collections.  This issue and reason why the ******* ****** is involved is due to his insurance.  The insurance paid a claim and took the money back without a reason and was therefore made patient responsibility.  ******* has called our office on several occasions and we have explained the circumstances to him in relation to his insurance.  The statements sent are auto generated by our software due to no payment.  We have concurrently stopped the statements going to ******* as we are still dealing with issue due to the insurance company.  Again, this account has not been turned into collections, therefore, there has been no action taken against ******* to tarnish his credit.

  Additionally, we have made multiple attempts to several branches of ****** to find why they made remittance, revoked remittance, made remittance and revoked remittance with no explanation.  Their teams cannot figure out what has happened and we are still waiting on a special division to reach out to us on this issue.  ****** themselves are researching the problem and we are at their mercy regarding this issue.  They are able revoke payment and reissue at their determination and without explanation.

  Additional follow-up will be made with ******* once we understand what ****** is doing.