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Business Profile

Mufflers

Five Star Muffler Detailing INC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/28/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON DECEMBER 20TH, MY "CHECK ENGINE LIGHT" CAME ON IN MY TRUCK. I TOOK IT TO MY LOCAL ADVANCE AUTO PARTS STORE ON DECEMBER 22ND, AND HAD IT DIAGNOSED. THE RESULTS CAME BACK AS INDICATED, NEEDING AN 'OIL PRESSURE SENSOR". HOWEVER, ON NOVEMBER 22ND, MY E-CHECK CAME BACK AS "SUCCESSFULLY" PASSING ALL AREAS TESTED, WITH "NO" SIGNS OF ANY LEAKS. ALSO, ON OCTOBER 12TH, I HAD A COMPLETE FULL SYNTHETIC OIL CHANGE, WITH NO INDICATIONS OF "ANY" FLUID LEAKAGES. THIS LEADS ME TO TAKING MY TRUCK TO FIVE STAR ON DECEMBER 27TH, AND TOLD CARLOS(OWNER) THAT ADVANCE AUTO TEST INDICATED THAT I NEEDED AN OIL PRESSURE SENSOR. I WAS QUOTED VERBALLY BY PHONE, BEFORE I TOOK THE TRUCK TO FIVE STAR, THAT IT WOULD COST ME $200. I AGREED TO THAT PRICE AND TOOK MY TRUCK THERE THAT DAY BY 10AM. MY TRUCK SAT IN MY DRIVEWAY ON FRIDAY, 23RD, SATURDAY, 24TH, AND THE 25TH FOR A COUPLE OF HOURS EACH DAY. THERE WAS ABSOLUTELY "NO" OIL LEAKS OF ANY KIND IN THE SNOW OR IN MY GARAGE, AND I TOLD CARLOS THAT. ABOUT 4:3OPM, I RECEIVED A CALL FROM CARLOS, TELLING ME THAT MY TRUCK HAVE AN "EXCESSIVE" OIL LEAK AND THAT IT WOULD COST ME ADDITIONAL MONEY, THAT WOULD NOW BRING MY TOTAL TO $490+TAX, WHICH TOTALED $529.20. I ASKED CARLOS, WHEN DID THIS SO-CALLED LEAK APPEAR, BEFORE OR AFTER YOU REPLACED MY OIL PRESSURE SENSOR? HE CLAIMED AFTER. WHICH MEANT, IF THERE WAS ANY TYPE OF LEAK, IT WAS CAUSED BY HIS MECHANIC. I TOLD CARLOS THAT HE WAS LYING AND THAT I KNOW FOR SURE, AFTER ALL THE SUCCESSFUL TESTS I HAD HAD ON MY TRUCK, THAT THERE WAS NO WAY MY TRUCK WAS LEAKING ANY OIL, WHATSOEVER. HE DISAGREED, WHICH IS WHAT HAS LED ME TO THIS POINT. I JUST BOUGHT THIS TRUCK ON OCTOBER 1OTH, AND THE TRUCK HAD A FULL CAR SERVICE INSPECTIONS, WITH NO OIL LEAKS, OR CHECK ENGINE SIGNS, OR ELSE I WOULD NOT HAVE PURCHASED THIS TRUCK. I TOLD CARLOS THAT HE IS A LIAR, AND THAT HE KNOWS THAT HE LIED TO ME ABOUT MY TRUCK SITUATION. THE $200 WAS NOT AN ISSUE TO PAY, BUT I HAD TO BORROW THE REST, DUE TO THIS DECEPTION.

Five Star Muffler Detailing INC is NOT a BBB Accredited Business.

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